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Unihost

unihost.com Sofia Founded 2001 · 25 yrs
4.53 (153)

Legal entity: current entity: UNIHOST SOLUTIONS PROVIDER LTD; company number: 207549570; vat number: BG207549570; brand boundary: Unihost publishes a 2001 founding date for the brand/business. The current footer and Terms identify the Bulgarian company and its present registration numbers, but the reviewed pages do not establish that this exact legal entity was incorporated in 2001.

Benchmark offers

Belgium

Plan Price /mo vCPU RAM Storage Transfer vCPU/€
HZB-01 Linux
HZB VPS Belgium · shared
€10.43
≈ $11.90
3 1 GiB 20 GB
SSD
Unmetered 0.29

Canada

Plan Price /mo vCPU RAM Storage Transfer vCPU/€
LVP-C1
LVP-C VPS Affordable Canada · shared
€6.93
≈ $7.90
4 6 GiB 100 GB
SSD
30 TB 0.58
OpenClaw Eco
OpenClaw VPS · shared
€6.93
≈ $7.90
4 6 GiB 100 GB
SSD
30 TB 0.58

Cyprus

Plan Price /mo vCPU RAM Storage Transfer vCPU/€
HZC-01 Linux
HZC VPS Cyprus · shared
€14.82
≈ $16.90
3 1 GiB 20 GB
SSD
1 TB 0.20

Estonia

Plan Price /mo vCPU RAM Storage Transfer vCPU/€
HZE-01
HZE VPS Estonia/Sweden · shared
€11.31
≈ $12.90
2 1 GiB 10 GB
NVMe SSD
Unmetered 0.18

Finland

Plan Price /mo vCPU RAM Storage Transfer vCPU/€
UNH-06
UNH Cloud VPS · shared
€27.90
≈ $31.82
2 4 GiB 80 GB
NVMe SSD
20 TB 0.07

France

Plan Price /mo vCPU RAM Storage Transfer vCPU/€
UNE-11
UNE Dedicated-CPU VPS France · dedicated
€11.90
≈ $13.57
4 8 GiB 75 GB
NVMe SSD
Unmetered 0.34

Germany

Plan Price /mo vCPU RAM Storage Transfer vCPU/€
LVP-G1
LVP-G VPS Affordable Germany/Netherlands · shared
€6.90
≈ $7.87
4 6 GiB 100 GB
SSD
30 TB 0.58
OpenClaw Eco
OpenClaw VPS · shared
€6.93
≈ $7.90
4 6 GiB 100 GB
SSD
30 TB 0.58
UNH-06
UNH Cloud VPS · shared
€27.90
≈ $31.82
2 4 GiB 80 GB
NVMe SSD
20 TB 0.07

Netherlands

Plan Price /mo vCPU RAM Storage Transfer vCPU/€
LVP-G1
LVP-G VPS Affordable Germany/Netherlands · shared
€6.90
≈ $7.87
4 6 GiB 100 GB
SSD
30 TB 0.58
OpenClaw Eco
OpenClaw VPS · shared
€6.93
≈ $7.90
4 6 GiB 100 GB
SSD
30 TB 0.58

Poland

Plan Price /mo vCPU RAM Storage Transfer vCPU/€
ANV-01 Linux
ANV VPS Poland · shared
€16.90
≈ $19.28
2 4 GiB 60 GB
NVMe SSD
5 TB 0.12

Sweden

Plan Price /mo vCPU RAM Storage Transfer vCPU/€
HZE-01
HZE VPS Estonia/Sweden · shared
€11.31
≈ $12.90
2 1 GiB 10 GB
NVMe SSD
Unmetered 0.18

United States

Plan Price /mo vCPU RAM Storage Transfer vCPU/€
OpenClaw Eco
OpenClaw VPS · shared
€6.93
≈ $7.90
4 6 GiB 100 GB
SSD
30 TB 0.58
UNU-12
UNU Dedicated-CPU VPS USA · dedicated
€13.06
≈ $14.90
4 8 GiB 75 GB
NVMe SSD
Unmetered 0.31

Platform

Products
name: LVP-C — VPS Affordable Canada; category: currently_orderable_full_root_kvm_virtual_machine; locations: Canada; LVP-C1 checkout exposes Montreal as the data center; cpu class: Shared CPU; network: 10 Gbit/s and 30 TB outbound transfer; one IPv4 plus IPv6; current monthly plans usd: plan: LVP-C1; vcpu: 4; memory gib: 6; storage gb: 100; storage type: SSD; monthly: 7.9, plan: LVP-C2; vcpu: 6; memory gib: 16; storage gb: 200; storage type: SSD; monthly: 13.9, plan: LVP-C3; vcpu: 8; memory gib: 24; storage gb: 300; storage type: SSD; monthly: 19.9, plan: LVP-C4; vcpu: 12; memory gib: 48; storage gb: 400; storage type: SSD; monthly: 29.9, plan: LVP-C5; vcpu: 16; memory gib: 64; storage gb: 500; storage type: SSD; monthly: 39.9, plan: LVP-C6; vcpu: 24; memory gib: 120; storage gb: 600; storage type: SSD; monthly: 76.9; catalog warning: The LVP-C5 card text says 16 vCore while one raw page data attribute says 12; the customer-visible card controls this matrix., name: LVP-G — VPS Affordable Germany/Netherlands; category: currently_orderable_full_root_kvm_virtual_machine; locations: Germany and Netherlands; the Netherlands product page identifies Amsterdam, while Germany is not city-selectable; cpu class: Shared CPU; network: 10 Gbit/s and 30 TB outbound transfer; one IPv4 plus IPv6; current monthly plans eur: plan: LVP-G1; vcpu: 4; memory gib: 6; storage gb: 100; storage type: SSD; monthly: 6.9, plan: LVP-G2; vcpu: 6; memory gib: 16; storage gb: 200; storage type: SSD; monthly: 12.9, plan: LVP-G3; vcpu: 8; memory gib: 24; storage gb: 300; storage type: SSD; monthly: 18.46, plan: LVP-G4; vcpu: 12; memory gib: 48; storage gb: 400; storage type: SSD; monthly: 28.77, plan: LVP-G5; vcpu: 16; memory gib: 64; storage gb: 500; storage type: SSD; monthly: 38.05, plan: LVP-G6; vcpu: 24; memory gib: 120; storage gb: 600; storage type: SSD; monthly: 72.08; currency boundary: G1 and G2 expose stable EUR plan prices. Higher converted display values are a dated snapshot and should be rechecked before purchase., name: UNH Cloud VPS; category: currently_orderable_full_root_kvm_virtual_machine; locations: Finland and/or Germany as shown per live plan; some rows are Germany-only; cpu class: Shared CPU; network: 1 Gbit/s and 20 TB outbound transfer; current monthly plans eur: plan: UNH-06; locations: FI, DE; vcpu: 2; memory gib: 4; storage gb: 80; storage type: NVMe; monthly: 27.9, plan: UNH-08; locations: FI, DE; vcpu: 4; memory gib: 8; storage gb: 160; storage type: NVMe; monthly: 49.9, plan: UNH-09; locations: DE; vcpu: 8; memory gib: 16; storage gb: 160; storage type: NVMe; monthly: 22.9, plan: UNH-10 ARM; locations: FI, DE; vcpu: 16; memory gib: 32; storage gb: 320; storage type: NVMe; monthly: 57.15, plan: UNH-11; locations: DE; vcpu: 8; memory gib: 16; storage gb: 320; storage type: NVMe; monthly: 94.9, plan: UNH-12; locations: DE; vcpu: 16; memory gib: 32; storage gb: 320; storage type: NVMe; monthly: 41.9, plan: UNH-13; locations: FI, DE; vcpu: 12; memory gib: 24; storage gb: 480; storage type: NVMe; monthly: 135.9; sold out rows: UNH-01, UNH-02, UNH-04, UNH-05, UNH-07; price warning: UNH-10's EUR amount is a current converted display rather than a benchmarked stable base price., name: UNU Dedicated-CPU VPS USA; category: currently_orderable_full_root_kvm_virtual_machine; locations: Hillsboro (West Coast) and Vint Hill (East Coast) are selectable for the current UNU series; cpu class: Dedicated CPU; network: Unlimited transfer; port speed rises from 400 Mbit/s to 3 Gbit/s by tier; current monthly plans usd: plan: UNU-12; vcpu: 4; memory gib: 8; storage gb: 75; storage type: NVMe; port: 400 Mbit/s; monthly: 14.9, plan: UNU-13; vcpu: 6; memory gib: 12; storage gb: 100; storage type: NVMe; port: 1 Gbit/s; monthly: 19.9, plan: UNU-14; vcpu: 8; memory gib: 24; storage gb: 200; storage type: NVMe; port: 1.5 Gbit/s; monthly: 37.9, plan: UNU-15; vcpu: 12; memory gib: 48; storage gb: 300; storage type: NVMe; port: 2 Gbit/s; monthly: 35.9; stock label: Limited, plan: UNU-16; vcpu: 16; memory gib: 64; storage gb: 350; storage type: NVMe; port: 2.5 Gbit/s; monthly: 55.9, plan: UNU-17; vcpu: 24; memory gib: 96; storage gb: 400; storage type: NVMe; port: 3 Gbit/s; monthly: 73.5; legacy boundary: The older LVP-01 through LVP-06 US rows are currently sold out. They are documented but not benchmarked., name: ANV VPS Poland; category: currently_orderable_full_root_kvm_virtual_machine; locations: Poland; the marketing page names Warsaw, Gdansk and Gdynia, but checkout does not let the buyer select a city; cpu class: Shared CPU; current monthly plans eur: plan: ANV-01 Linux; vcpu: 2; cpu vendor: Intel; memory gib: 4; storage gb: 60; storage type: NVMe; transfer tb: 5; port: 1 Gbit/s; monthly: 16.9, plan: ANV-02 Linux; vcpu: 2; cpu vendor: Intel; memory gib: 8; storage gb: 120; storage type: NVMe; transfer tb: 10; port: 1 Gbit/s; monthly: 24.9, plan: ANV-03 Linux; vcpu: 4; cpu vendor: Intel; memory gib: 12; storage gb: 240; storage type: NVMe; transfer tb: 10; port: 1 Gbit/s; monthly: 39.9, plan: ANV-04 Linux; vcpu: 8; cpu vendor: Intel; memory gib: 16; storage gb: 480; storage type: NVMe; transfer tb: 15; port: 2 Gbit/s; monthly: 67.9, plan: ANV-05 Windows; vcpu: 2; cpu vendor: AMD; memory gib: 4; storage gb: 60; storage type: NVMe; transfer tb: 5; port: 1 Gbit/s; monthly: 26.9, plan: ANV-06 Windows; vcpu: 4; cpu vendor: AMD; memory gib: 8; storage gb: 120; storage type: NVMe; transfer tb: 10; port: 1 Gbit/s; monthly: 47.9, plan: ANV-07 Windows; vcpu: 8; cpu vendor: AMD; memory gib: 16; storage gb: 240; storage type: NVMe; transfer tb: 10; port: 1 Gbit/s; monthly: 79.9, plan: ANV-08 Windows; vcpu: 8; cpu vendor: AMD; memory gib: 24; storage gb: 480; storage type: NVMe; transfer tb: 15; port: 1 Gbit/s; monthly: 93.9, name: UNE Dedicated-CPU VPS France; category: currently_orderable_full_root_kvm_virtual_machine; locations: France and United Kingdom on live UNE-11/12; only France is in this directory; cpu class: Dedicated CPU; network: Unlimited transfer on 1 or 2 Gbit/s ports; current monthly plans eur: plan: UNE-11; vcpu: 4; memory gib: 8; storage gb: 75; storage type: NVMe; port: 1 Gbit/s; monthly: 11.9, plan: UNE-12; vcpu: 6; memory gib: 12; storage gb: 100; storage type: NVMe; port: 2 Gbit/s; monthly: 16.9; sold out boundary: UNE-13 is sold out and is the only displayed UNE row that also names Italy. Italy is therefore excluded from Unihost's current country coverage; a broad location claim does not replace live stock., name: HZB VPS Belgium; category: currently_orderable_full_root_kvm_virtual_machine; locations: Brussels, Belgium; cpu class: Shared CPU; network: 1 Gbit/s and unlimited transfer; current monthly plans usd: plan: HZB-01 Linux; vcpu: 3; memory gib: 1; storage gb: 20; storage type: SSD; monthly: 11.9, plan: HZB-02 Windows; vcpu: 3; memory gib: 1; storage gb: 50; storage type: SSD; monthly: 21.9, plan: HZB-03 Linux; vcpu: 4; memory gib: 2; storage gb: 30; storage type: SSD; monthly: 14.9; regular display: 19, plan: HZB-04 Windows; vcpu: 4; memory gib: 2; storage gb: 75; storage type: SSD; monthly: 17.9; regular display: 27.9, plan: HZB-05 Linux; vcpu: 4; memory gib: 4; storage gb: 50; storage type: SSD; monthly: 27.9; regular display: 37.9, plan: HZB-06 Windows; vcpu: 4; memory gib: 4; storage gb: 100; storage type: SSD; monthly: 32.9; regular display: 49.9, plan: HZB-07 Linux; vcpu: 6; memory gib: 8; storage gb: 100; storage type: SSD; monthly: 44.9; regular display: 69.9, plan: HZB-08 Windows; vcpu: 6; memory gib: 8; storage gb: 100; storage type: SSD; monthly: 49.9; regular display: 72.9, plan: HZB-09 Linux; vcpu: 6; memory gib: 16; storage gb: 150; storage type: SSD; monthly: 86.9, plan: HZB-10 Windows; vcpu: 6; memory gib: 16; storage gb: 150; storage type: SSD; monthly: 93.9; promotion boundary: Discounted HZB-03 through HZB-08 display prices are not used for benchmarks. HZB-01 is an undiscounted standard row., name: HZE VPS Estonia/Sweden; category: currently_orderable_full_root_kvm_virtual_machine; locations: Estonia or Sweden selectable by country; exact cities are not disclosed in checkout; cpu class: Shared CPU; network: 1 Gbit/s and unlimited transfer; current monthly plans usd: plan: HZE-01; vcpu: 2; memory gib: 1; storage gb: 10; storage type: NVMe; monthly: 12.9, plan: HZE-02; vcpu: 3; memory gib: 2; storage gb: 20; storage type: NVMe; monthly: 15.9, plan: HZE-03; vcpu: 4; memory gib: 4; storage gb: 50; storage type: NVMe; monthly: 29.9, plan: HZE-04; vcpu: 6; memory gib: 8; storage gb: 100; storage type: NVMe; monthly: 46.9; regular display: 67.9, plan: HZE-05; vcpu: 6; memory gib: 16; storage gb: 150; storage type: NVMe; monthly: 89.9; promotion boundary: HZE-04's discounted amount is recorded only as catalog context and is not benchmarked., name: HZC VPS Cyprus; category: currently_orderable_full_root_kvm_virtual_machine; locations: Limassol, Cyprus; cpu class: Shared CPU; network: 1 Gbit/s; transfer allowances rise from 1 TB to 10 TB; current monthly plans usd: plan: HZC-01 Linux; vcpu: 3; memory gib: 1; storage gb: 20; storage type: SSD; transfer tb: 1; monthly: 16.9, plan: HZC-02 Linux; vcpu: 4; memory gib: 2; storage gb: 30; storage type: SSD; transfer tb: 2; monthly: 28.9, plan: HZC-03 Windows; vcpu: 3; memory gib: 1; storage gb: 50; storage type: SSD; transfer tb: 1; monthly: 28.9, plan: HZC-04 Windows; vcpu: 4; memory gib: 2; storage gb: 75; storage type: SSD; transfer tb: 2; monthly: 39.9, plan: HZC-05 Linux; vcpu: 4; memory gib: 4; storage gb: 50; storage type: SSD; transfer tb: 4; monthly: 52.9, plan: HZC-06 Windows; vcpu: 4; memory gib: 4; storage gb: 100; storage type: SSD; transfer tb: 4; monthly: 63.9, plan: HZC-07 Linux; vcpu: 6; memory gib: 8; storage gb: 100; storage type: SSD; transfer tb: 8; monthly: 95.9, plan: HZC-08 Windows; vcpu: 6; memory gib: 8; storage gb: 100; storage type: SSD; transfer tb: 8; monthly: 109.9, plan: HZC-09 Linux; vcpu: 6; memory gib: 16; storage gb: 150; storage type: SSD; transfer tb: 10; monthly: 159.9, plan: HZC-10 Windows; vcpu: 6; memory gib: 16; storage gb: 150; storage type: SSD; transfer tb: 10; monthly: 168.9, name: OpenClaw Eco and Pro VPS; category: currently_orderable_preconfigured_full_root_kvm_virtual_machine; locations: Canada, Germany, Netherlands, United Kingdom and USA; US checkout exposes Washington DC, San Francisco and Los Angeles; cpu class: Shared CPU; no exclusive physical-core claim is made; current monthly plans usd: plan: OpenClaw Eco; vcpu: 4; memory gib: 6; storage gb: 100; storage type: SSD; transfer tb: 30; port: 10 Gbit/s; monthly: 7.9, plan: OpenClaw Pro; vcpu: 6; memory gib: 16; storage gb: 200; storage type: SSD; transfer tb: 30; port: 10 Gbit/s; monthly: 14.9; guest control: OpenClaw is preselected, but the product page says system access is configurable up to full root and current configuration uses Ubuntu 24.04. Eco and Pro therefore qualify. OpenClaw Max and Mac are dedicated/bare-metal-style products and are excluded., name: Dedicated servers, Managed CloudVPS, CDN, storage and other adjacent services; category: adjacent_or_nonqualifying_services; service model: Bare metal is not a VM. The separate Managed CloudVPS service with provider-only root does not give the customer qualifying administrator control. CDN/WAF/API/Terraform, vRack and Cisco ASA are separate products and do not silently become native features of the benchmark VMs.
Operating systems
lvp and openclaw checkout: Ubuntu 24.04, Ubuntu 22.04, Debian 12, Debian 11, AlmaLinux 10, AlmaLinux 9, AlmaLinux 8, Rocky Linux 10, Rocky Linux 9, Rocky Linux 8, Arch Linux, FreeBSD 13, FreeBSD 14, Windows Server 2022 Standard Evaluation (180 days); unh checkout: Ubuntu 24.04 LTS, Ubuntu 22.04 LTS, Debian 12, Debian 11, CentOS Stream 9, CentOS Stream 8, Rocky Linux 9, Rocky Linux 8, AlmaLinux 9, AlmaLinux 8, Windows Server 2022 Standard Evaluation (180 days); unu checkout: Ubuntu 24.04 LTS, Ubuntu 23.04 LTS, Debian 12, Debian 11, Rocky Linux 9, Rocky Linux 8, AlmaLinux 9, AlmaLinux 8; une checkout: Ubuntu 24.04 LTS, Ubuntu 23.04 LTS, Debian 12, Debian 11, CentOS 7.9, Rocky Linux 9, Rocky Linux 8, AlmaLinux 9, AlmaLinux 8, Windows Server 2019 Standard Edition (paid), Windows Server 2022 Standard Edition (paid); anv linux checkout: CentOS 8, CentOS 7, CentOS 6, Debian 10, Debian 9, Ubuntu 20.04, Ubuntu 18.04, Free BSD; hzb hze hzc checkout: CentOS 9, CentOS 8, CentOS 7, Rocky Linux 9, Rocky Linux 8, AlmaLinux 9, AlmaLinux 8, Debian 11, Debian 10, Ubuntu 22, Ubuntu 20, Ubuntu 18, FreeBSD 13, FreeBSD 12; appliance templates unh: Ubuntu 22.04 + Docker CE, GitLab, GO, LAMP, Nextcloud, Prometheus-Grafana, Ruby, WireGuard, WordPress; control panels: Current LVP/UNH/UNE/OpenClaw configuration exposes paid Plesk Admin/Pro/Host and cPanel Admin/Pro plus free HestiaCP, aaPanel and FASTPANEL; no panel is the default.; label warnings: The selectors are preserved as published. Ubuntu 23.04 was not an LTS release and is obsolete; CentOS 6/7/8, Debian 9/10 and Ubuntu 18.04/20.04 rows require careful lifecycle review. Separate Windows plan rows or evaluation images must not be read as a perpetual license entitlement.
Virtualization
hypervisor: KVM; guest access: The qualifying VPS lines provide full Linux root or Windows Administrator-style guest control. OpenClaw is preconfigured but explicitly permits a configurable access level up to full root.; customer control plane: Family-specific client-area documentation exposes power control, password reset, console and rebuild/reinstall. LVP additionally exposes traffic and rescue mode; UNH exposes ISO attachment, reverse DNS, rescue and SSH-key workflows; UNE exposes IP and reverse-DNS management.; public customer api: not_found; backup boundary: Marketing says each server receives 100–500 GB of free backup/snapshot space, while current Terms place backup responsibility on the customer unless a separate backup agreement exists. No included quantity is selected on the anonymous benchmark checkouts, so provider backup retention is not treated as a reliable included entitlement.; managed boundary: The older Managed CloudVPS article reserves root access to Unihost and describes seven daily backups. That separate product does not qualify and its controls or backup entitlement are not attributed to these full-root benchmark VMs.
CPU isolation
family classifications: lvp c lvp g unh anv hzb hze hzc openclaw: shared; unu usa: dedicated; une france: dedicated; basis: UNU and UNE are explicitly placed in the live Dedicated CPU category. The other qualifying families do not promise exclusive physical cores or entire SMT sibling sets and are classified shared even where generic marketing uses dedicated-resources language.; physical core mapping: not_found; hardware thread mapping: not_found; numeric oversubscription ratio: not_found; processor boundary: LVP and OpenClaw identify AMD EPYC vCores; ANV distinguishes Intel Linux and AMD Windows rows. Exact host models, clock guarantees and scheduler pinning are not consistently disclosed.

Features

  • App installation root installation: Full root access permits ordinary guest-managed application installation.; provider templates: UNH exposes application stacks including Docker CE, GitLab, LAMP, Nextcloud, Prometheus-Grafana, WireGuard and WordPress. Current checkout also installs selected control panels.; preconfigured product: OpenClaw Eco/Pro deploy the OpenClaw AI agent on a root-capable VPS.; scope boundary: OpenClaw's GitHub skill is part of the guest application, not a cloud-platform Git-provider integration.
  • Templates & images os and appliance images: Family-specific checkout lists the OS images and UNH appliance templates recorded under operating systems.; custom iso: UNH client-area documentation exposes ISO attachment.; rebuild and rescue: LVP, UNH and UNE documentation exposes reinstall/rebuild; LVP and UNH also document rescue mode.; backup entitlement: Marketing and current Terms conflict. Because checkout does not define included backup capacity or retention and Terms make backups the customer's responsibility absent a separate contract, no provider-retained backup is counted as included.
  • Network orchestration web panel: Family documentation exposes power, console, reinstall/rebuild, password reset and traffic or address views, with family-specific rescue and reverse-DNS controls.; addressing: LVP includes one IPv4 and IPv6. Several HZ/ANV configurations expose additional-IPv4 selectors. UNH and UNE documentation exposes reverse DNS.; traffic: Port speeds and outbound transfer allowances are plan-specific; overage handling is by support where a quota applies.; public customer api: not_found; private network boundary: The advertised vRack is explicitly a dedicated-server product and is not counted as VPS private networking.
  • Firewall included edge protection: VPS pages advertise included data-center DDoS protection. The DDoS page says KVM virtual environments are supported and describes VAC filtering through application-layer attacks.; guest firewall: Full root permits customer-managed iptables or operating-system firewall rules; this is guest software rather than a provider security-group service.; paid security: Current checkout offers BitNinja for Linux as a paid add-on.; native firewall boundary: No VPS-native customer security-group or network-firewall control was found. The physical Cisco ASA product explicitly protects a dedicated server and is excluded from VPS feature scope.
  • Load balancer
  • DNS management reverse dns: UNH and UNE client-area documentation exposes reverse-DNS management for VM addresses.; authoritative dns zones: not_found; scope boundary: Reverse DNS is family-bounded evidence; generic guest DNS tutorials do not establish a provider authoritative-DNS service.
  • Git integrations
  • Container registry

Support

base scope: Current Terms say every service is unmanaged unless the customer explicitly purchases or requests a managed plan. Anonymous checkout offers Server Management and Server Management PRO as separate recurring add-ons; the older management page's free-Basic marketing does not override that contract boundary.; sla: The infrastructure SLA promises 99.9% availability, 24/7 support, a maximum four-hour response, 12-hour critical resolution and 24-hour noncritical resolution. Planned maintenance should be announced at least one day ahead; emergency work may occur without notice.; credits: Subject to exclusions, provider approval and no compensation in the first month, account-credit tiers are 1% at 99.0–99.9%, 5% at 97.9–98.9%, 10% at 95.0–97.8%, 25% at 90.0–94.9%, and 60–100% at 89.9% or below. Credits are not cash refunds.; refund: Terms say refunds are unavailable after an ordered service is activated/provisioned and performance begins with the customer's express consent. Duplicate-payment or provider-delay exceptions should be confirmed rather than assuming a general money-back guarantee.; renewal and nonpayment: Automatic payment is optional and can be disabled in the client panel or by ticket. At the end of a paid period an unpaid service expires; the old service is not restored and a new order is required. Tariffs may change after the current paid period with notice in the personal account.; identity and tax: Unihost may request KYC documents. Its VPS FAQ specifically says bank-card payment requires full account verification with a passport. Prices exclude VAT; the provider says EU private residents receive local VAT, EU companies can submit a VAT number for 0%, and non-EU clients are not subject to its VAT. Payment-processor fees may still apply.; data responsibility: Terms make customers responsible for backups unless a separate agreement says otherwise.; governing law: Bulgarian law and Bulgarian courts.

Email

sales@unihost.com and support@unihost.com are published. Sales hours are 09:00–18:00 GMT+3 daily with an up-to-one-hour target; technical support is published as 24/7/365 with an up-to-one-hour contact-page target.

Phone

+44 20 4591 3913 is the current public number.

Ticket system

The client area provides support tickets. Contractual requests, cancellation/payment changes and SLA handling should use authenticated tickets.

Live chat

The current site embeds Tawk live chat and publishes Telegram Live Chat at @alex_unihost. The marketing claim of approximately 30 seconds is not the formal SLA: contacts say up to one hour and the SLA allows up to four hours for a response.

Languages: customer facing languages: English, Ukrainian, Polish, Russian, Bulgarian; qualification: These languages are evidenced by current site, legal/help or dashboard interfaces. The public contact page does not guarantee that every human channel is staffed in every listed language. Hours: technical support: 24/7/365; sales: 09:00–18:00 GMT+3 every day; contact page response target: up to one hour; formal sla response limit: up to four hours; critical resolution limit: up to 12 hours; noncritical resolution limit: up to 24 hours

What customers say

4.53 (153) Trustpilot: 4.3/5 · 64 HostAdvice: 4.7/5 · 89
Recurring praise
  • + Across the visible current samples, recurring praise emphasizes responsive and technically capable support, stable servers or connections, fast issue resolution, smooth deployment and competitive value.
  • + Trustpilot's current top mentions are service and response time. HostAdvice tags support far more often than pricing, speed, cPanel, billing or domains; its visible pinned 2026 review praises dedicated-server reliability and quick support.
Recurring complaints
  • Recent Trustpilot complaints allege a multi-day suspension while an abuse review waited for weekday staff, refusal of temporary data access, slow activation, document-verification friction, delayed or fee-short refunds and slow service. Older visible complaints mention strict nonpayment deletion, network problems or unanswered support; these are customer allegations and provider replies dispute or contextualize several cases.
  • Both platforms cover Unihost's broader dedicated, VPS and other hosting portfolio rather than only the benchmark plans. Trustpilot currently shows 51 five-star, one four-star, no two/three-star and 12 one-star reviews, a sharply polarized distribution. HostAdvice's page headline says 89 user reviews while its March 2026 editorial copy still says 85, so the live headline total controls. Combining platforms may double-count some customers and does not remove selection or invitation bias.

Sources