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ServerEasy

www.servereasy.it Scarperia e San Piero, Florence Founded 2007 · 19 yrs
4.10 (11)

Legal entity: registered name: SERVEREASY S.R.L.; trading name: ServerEasy; vat and tax number: IT06669150481; rea number: FI-646846; company type: Italian società a responsabilità limitata; vat status: Valid for intra-EU VAT transactions on 18 July 2026

Benchmark offers

Italy

Plan Price /mo vCPU RAM Storage Transfer vCPU/€
BL1 month-to-month
Cloud VPS · shared
€9.76
≈ $11.13
2 4 GiB 60 GB
SSD
Unmetered 0.20

Platform

Products
name: Cloud VPS; category: currently_orderable_customer_administered_virtual_private_server; availability: All five products are public and the current order API reports every tier as not out of stock. BL1 initializes an anonymous monthly cart, applies the default Linux/no-Windows option, exposes the full registration/checkout schema and is configured for automatic setup after payment.; current monthly matrix: tier: BL1; product id: 62; vcpu: 2; memory gib: 4; storage gb: 60; uplink gbps: 2; monthly net eur: 8; monthly italian consumer gross eur: 9.76, tier: BL2; product id: 63; vcpu: 4; memory gib: 8; storage gb: 120; uplink gbps: 2; monthly net eur: 13, tier: BL3; product id: 64; vcpu: 8; memory gib: 16; storage gb: 240; uplink gbps: 2; monthly net eur: 24, tier: BL4; product id: 65; vcpu: 12; memory gib: 32; storage gb: 480; uplink gbps: 5; monthly net eur: 39, tier: BL5; product id: 66; vcpu: 16; memory gib: 64; storage gb: 960; uplink gbps: 5; monthly net eur: 79; annual boundary: The live store offers annual billing at a 5% reduction: BL1 is EUR 91.20 net annually, or EUR 7.60 net per month. The benchmark keeps the unconstrained monthly cycle.; hardware and storage: The cards say SSD and the current page labels the series AMD EPYC/NVMe RAID 10. It publishes no CPU model, drive model, RAID topology detail, IOPS, durability or per-guest failure domain.; transfer boundary: The product FAQ says no traffic-volume restriction, but allows bandwidth limitation for anomalous use. Binding SLA language says an offer may contain monthly thresholds, applies fair use to 'unlimited' traffic and permits shaping; the live BL1 order publishes no numeric allowance. The benchmark preserves the unmetered product claim with those restrictions.; management boundary: The base product is unmanaged: the binding SLA grants the customer root/Administrator and assigns OS patching and logical security to the customer. Managed service is optional and removes customer root/Administrator access., name: Virtual Datacenter / Private Cloud; category: adjacent_quote_based_virtual_infrastructure; scope boundary: Current Proxmox/Ceph private-cloud clusters offer N+1 automatic VM restart, web/API management, custom hardware, Microsoft SPLA licensing, optional geographic backup and managed administration. They have no public CPU/RAM/storage/normal-price tuple and are therefore documented as an adjacent VM family rather than a benchmark offer., name: Adjacent infrastructure and hosting services; category: non_benchmark_catalog; scope boundary: Dedicated servers, housing/colocation, IP transit, DDoS protection, game/voice hosting and custom infrastructure do not replace the comparable Cloud VPS benchmark.
Operating systems
included linux families: AlmaLinux, Debian, Ubuntu; additional marketed families: CentOS Stream, Fedora, Rocky Linux; paid windows option: Windows Server 2022/2025 Standard — EUR 6.00 net recurring monthly in the live BL1 order; version boundary: The live order names Windows Server 2022/2025 but does not expose a base-Linux version selector. Marketing names Linux families without versions; current image versions, architectures, build dates, patch state and lifecycle policy are not_found.; root or administrator: Binding SLA explicitly grants unmanaged customers root/Administrator privileges and makes them responsible for the OS, patches and logical security.; custom iso: The product says any customer-provided ISO can be installed and later started through the client area, subject to unstated compatibility and licence constraints.; reinstall: The web panel provides customer reinstall control.; initial ssh key: not_found
Virtualization
guest boundary: The binding SLA calls VPS a virtual environment on a provider-managed hypervisor and explicitly grants unmanaged customers root/Administrator. It says ServerEasy has neither authorization nor technical access to inspect data inside an unmanaged customer's machine.; platform: Proxmox VE; guest backend boundary: The current product supports Windows, customer ISO boot and VNC and the public order exposes a Proxmox integration, but no product-specific source explicitly names QEMU/KVM versus another Proxmox guest backend. The directory does not silently relabel the platform KVM.; control plane: The customer web panel exposes start, stop, reinstall, resource graphs and VNC console. The VPS page also says the customer can start a supplied ISO and independently view/restore backups.; deployment: The public order reports BL1 in stock and configured for automatic setup after payment, but no measured provisioning-time commitment or stock guarantee is published.; storage: SSD is explicit; the page markets AMD EPYC/NVMe RAID 10 for the series. Backup uses Proxmox Backup Server, encrypted-at-rest storage and a separate rack in the same primary facility.; backup: Every VPS includes nightly automatic backups with seven-day retention. The product says customers can view and restore them from the client area. Binding SLA warns they remain in the same Settimo Milanese physical perimeter, so geographic disaster protection requires a separate service.; standard vps public api: not_found; private cloud api boundary: A web/API control surface is offered for quote-based Virtual Datacenter clusters, not established as a standard BL-series entitlement.; snapshot clone or export: not_found
CPU isolation
benchmark classification: shared; basis: The product promises guaranteed resources, but the current binding SLA explicitly defines VPS as a shared virtual placement on a provider-managed hypervisor node and separately contrasts it with an exclusively assigned physical dedicated server. That explicit shared-node statement controls classification.; host cpu family: AMD EPYC marketing; exact model not_found; physical host exclusivity: not_applicable for the shared VPS service; physical core mapping: not_found; hardware thread or smt mapping: not_found; pinning or numa policy: not_found; numeric oversubscription ratio: not_found; sustained use policy: Cryptocurrency mining is expressly prohibited on VPS to protect shared-node performance; no general CPU duty-cycle or throttle threshold is published.

Features

  • App installation guest managed: Root/Administrator privileges permit compatible applications to be installed in the unmanaged guest.; documentation: The current knowledge base contains administrative guides for web stacks, databases, Git, Docker, firewalls and system hardening. These are instructions, not a native one-click application marketplace or third-party integration.; managed boundary: Base support excludes application development and custom application work. Extraordinary operations are EUR 100 net per started hour; managed service has a separate scope and removes customer root.; native application catalog: not_found
  • Templates & images operating system images: The provider names included AlmaLinux, Debian and Ubuntu bases and markets CentOS Stream, Fedora and Rocky Linux; live checkout offers paid Windows Server 2022/2025 Standard.; custom iso: Customers may boot and install their own ISO through the client area.; reinstall: The web panel exposes reinstall.; snapshot clone export: not_found; image version boundary: Linux versions and image build dates are not_found.
  • Network orchestration placement: Cloud VPS is explicitly placed in ServerEasy's Settimo Milanese data center. The live product instance identifies its internal placement code as mil1-dc1; no alternate location selector is present.; addressing: Each VPS includes one IPv4 and a /64 IPv6 allocation. The FAQ explicitly says additional IP addresses cannot currently be ordered.; transfer and uplink: BL1-BL3 advertise 2 Gbit/s and BL4-BL5 5 Gbit/s. Traffic is marketed as unlimited but remains subject to anomaly controls and contractual fair-use shaping; port-sharing, accounting and minimum throughput are not defined.; guest lifecycle: The customer panel exposes start, stop, reinstall, graphs, VNC and independent backup restore.; provider network: ServerEasy publishes AS60798, RIPE LIR status, BGP, Layer-3-to-the-edge design, multiple interconnections and its own DDoS filtering. These are provider-network attributes, not customer BGP entitlement.; private network vlan floating ip bgp: not_found for the standard VPS; standard vps public api: not_found; private cloud boundary: Quote-based Virtual Datacenter clusters offer web/API control, customer-address announcements and expandable physical clusters; those entitlements are not silently applied to BL1.
  • Firewall guest managed: Root/Administrator access permits an in-guest firewall, and the current knowledge base documents UFW/firewalld configuration.; provider ddos: Every service is marketed with always-on Basic Layer-3/4 DDoS protection. The DDoS page describes redundant firewalls, traffic visibility and selectable protection profiles; Advanced/custom protection is separate.; sla boundary: The SLA generally excludes DDoS downtime unless the customer explicitly subscribed to DDoS Protection and the attack was within its defined volumetric limits. How automatically included Basic protection satisfies that wording is not explained.; native security groups or customer network acl: not_found
  • Load balancer
  • DNS management
  • Git integrations
  • Container registry

Support

base scope: The benchmark is unmanaged. Included first-level support covers infrastructure faults attributable to ServerEasy; OS administration, patching, applications and logical security remain the customer's responsibility.; managed boundary: Optional managed service provides OS administration, security updates and basic monitoring but removes customer root/Administrator. It does not cover third-party or custom applications.; availability sla: The binding 2 June 2026 SLA guarantees 99.8% monthly infrastructure reachability, not the product FAQ's 99.9% headline. A customer may request proportional reimbursement below the threshold, capped at 100% of the affected monthly fee. At least 24 hours' notice excludes maintenance; carrier/routing, customer error, force majeure and qualified DDoS cases are also excluded.; hardware rto: An isolated infrastructure/hypervisor fault has a 24-hour RTO measured from an authenticated blocking-fault ticket. Delay beyond that can earn 10% of the monthly fee per additional hour, subject to the same 100% cap. A site-wide catastrophe has no standard RTO.; backup: VPS includes nightly, seven-day, encrypted-at-rest backup in a separate rack inside the same facility. Geographic disaster recovery is a paid separate service. The customer-facing restore is self-service; an extraordinary provider-operated recovery is separately quoted and not guaranteed successful.; renewal and cancellation: Service auto-renews for the same term at then-current prices. Automatic card/PayPal/SEPA renewal can be disabled in the panel at least two days before expiry; otherwise cancellation uses the documented channel/timing, and data export before expiry is the customer's responsibility.; consumer withdrawal: Consumers have a documented 14-day withdrawal route, subject to statutory exceptions and proportional charges for performance already requested; non-authenticated requests require later authenticated confirmation.; ordering and tax: The live anonymous API initializes BL1 in stock at EUR 8 net monthly, calculates 22% Italian IVA and EUR 9.76 recurring/due, and shows no setup fee. Annual billing is optional and discounted rather than required.

Email

info@servereasy.it is an official support channel. The support page markets a reply within one hour, while the binding base SLA guarantees reaction within four working hours; the binding target controls.

Phone

+39 055 7476507 is staffed Monday-Saturday 12:00-18:00 for general commercial/administrative contact. Binding SLA reserves urgent systems-support telephone lines for optional H24 or qualifying custom-infrastructure customers.

Ticket system

Authenticated internal trouble tickets are the primary technical-support channel and are required to start the 24-hour infrastructure RTO. Base reaction is guaranteed within four working hours, weekdays 08:00-17:00; resolution time is not guaranteed.

Live chat
Languages: public site and portal ui: Italian, English; contract language: Italian; terms say translations are courtesy-only and non-binding.; staffed human support languages: not_found Hours: base contractual reaction: Four working hours, Monday-Friday 08:00-17:00.; optional h24: Optional H24 support provides a priority channel without time-of-day limits, including nights and holidays.; marketing boundary: Product/about pages advertise 24/7 availability for blocking emergencies, but the binding SLA makes H24 optional and gives the base schedule above.; telephone hours: Monday-Saturday 12:00-18:00 for the published general line.; contractual resolution: not_found

What customers say

4.10 (11) Trustpilot: 4.1/5 · 11
Recurring praise
  • + Recent customers repeatedly praise price/performance, stable VPS or dedicated-server operation, responsive technical help and effective always-on DDoS mitigation.
  • + Several 2025-2026 narratives describe multi-year relationships, quick support even outside ordinary hours and successful use of VPS for business, gaming or networking workloads.
Recurring complaints
  • A September 2025 four-star VPS review says the initial root password and IP addresses arrived together in clear-text email; ServerEasy replied that the password should be changed after first access.
  • A March 2026 one-star VPS reviewer alleges repeated usage-verification pressure, unauthorized root access, premature shutdown and a refund/data-retention dispute. ServerEasy publicly rejects the access allegation and says security checks were prompted by risk indicators; neither side's account is independently adjudicated here.
  • The profile contains only eleven reviews and Trustpilot's 4.1 is a platform TrustScore, not an audited random customer sample.

Sources