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Seeweb

www.seeweb.it Frosinone Founded 1998 · 28 yrs
3.76 (51)

Legal entity: registered name: SEEWEB S.R.L.; trading name: Seeweb; vat and tax number: IT02043220603; rea number: FR-126233; company type: Italian societa a responsabilita limitata; vat status: Valid for intra-EU VAT transactions on 18 July 2026

Benchmark offers

Bulgaria

Plan Price /mo vCPU RAM Storage Transfer vCPU/€
Cloud Shared CPU 1G Linux on-demand
Cloud Server Shared CPU Linux · shared
€13.87
≈ $15.82
Hourly estimate
1 1 GiB 20 GB
SSD
10 TB 0.07
Cloud Shared CPU 2G Linux on-demand
Cloud Server Shared CPU Linux · shared
€23.29
≈ $26.56
Hourly estimate
2 2 GiB 40 GB
SSD
10 TB 0.09
Cloud Shared CPU 2G Windows on-demand
Cloud Server Shared CPU Windows · shared
€35.04
≈ $39.97
Hourly estimate
2 2 GiB 40 GB
SSD
10 TB 0.06
Cloud Shared CPU 4G Linux on-demand
Cloud Server Shared CPU Linux · shared
€35.04
≈ $39.97
Hourly estimate
4 4 GiB 80 GB
SSD
10 TB 0.11
Cloud Shared CPU 8G Linux on-demand
Cloud Server Shared CPU Linux · shared
€45.99
≈ $52.46
Hourly estimate
4 8 GiB 160 GB
SSD
10 TB 0.09
Cloud Shared CPU 4G Windows on-demand
Cloud Server Shared CPU Windows · shared
€56.94
≈ $64.95
Hourly estimate
4 4 GiB 80 GB
SSD
10 TB 0.07
Cloud Shared CPU 8G Windows on-demand
Cloud Server Shared CPU Windows · shared
€92.71
≈ $105.75
Hourly estimate
4 8 GiB 160 GB
SSD
10 TB 0.04
Cloud Shared CPU 16G Linux on-demand
Cloud Server Shared CPU Linux · shared
€92.71
≈ $105.75
Hourly estimate
8 16 GiB 320 GB
SSD
10 TB 0.09
Cloud Shared CPU 16G Windows on-demand
Cloud Server Shared CPU Windows · shared
€184.69
≈ $210.66
Hourly estimate
8 16 GiB 320 GB
SSD
10 TB 0.04
Cloud Shared CPU 32G Linux on-demand
Cloud Server Shared CPU Linux · shared
€226.30
≈ $258.12
Hourly estimate
16 32 GiB 500 GB
SSD
10 TB 0.07
Cloud Shared CPU 24G Windows on-demand
Cloud Server Shared CPU Windows · shared
€232.87
≈ $265.61
Hourly estimate
12 24 GiB 400 GB
SSD
10 TB 0.05
Cloud Shared CPU 64G Linux on-demand
Cloud Server Shared CPU Linux · shared
€459.90
≈ $524.56
Hourly estimate
16 64 GiB 1,000 GB
SSD
10 TB 0.03

Italy

Plan Price /mo vCPU RAM Storage Transfer vCPU/€
Cloud Server base 280 SPU
Cloud Server dedicated-resource KVM · dedicated
€32.00
≈ $36.50
1 1 GiB 30 GB
Full Flash SAN
1 TB 0.03
Cloud Shared CPU 1G Linux on-demand
Cloud Server Shared CPU Linux · shared
€13.87
≈ $15.82
Hourly estimate
1 1 GiB 20 GB
SSD
10 TB 0.07
Cloud Shared CPU 2G Linux on-demand
Cloud Server Shared CPU Linux · shared
€23.29
≈ $26.56
Hourly estimate
2 2 GiB 40 GB
SSD
10 TB 0.09
Cloud Shared CPU 2G Windows on-demand
Cloud Server Shared CPU Windows · shared
€35.04
≈ $39.97
Hourly estimate
2 2 GiB 40 GB
SSD
10 TB 0.06
Cloud Shared CPU 4G Linux on-demand
Cloud Server Shared CPU Linux · shared
€35.04
≈ $39.97
Hourly estimate
4 4 GiB 80 GB
SSD
10 TB 0.11
Cloud Shared CPU 8G Linux on-demand
Cloud Server Shared CPU Linux · shared
€45.99
≈ $52.46
Hourly estimate
4 8 GiB 160 GB
SSD
10 TB 0.09
Cloud Shared CPU 4G Windows on-demand
Cloud Server Shared CPU Windows · shared
€56.94
≈ $64.95
Hourly estimate
4 4 GiB 80 GB
SSD
10 TB 0.07
Cloud Shared CPU 8G Windows on-demand
Cloud Server Shared CPU Windows · shared
€92.71
≈ $105.75
Hourly estimate
4 8 GiB 160 GB
SSD
10 TB 0.04
Cloud Shared CPU 16G Linux on-demand
Cloud Server Shared CPU Linux · shared
€92.71
≈ $105.75
Hourly estimate
8 16 GiB 320 GB
SSD
10 TB 0.09
Cloud Shared CPU 16G Windows on-demand
Cloud Server Shared CPU Windows · shared
€184.69
≈ $210.66
Hourly estimate
8 16 GiB 320 GB
SSD
10 TB 0.04
Cloud GPU NVIDIA Quadro RTX 6000, one GPU, on-demand
Cloud Server GPU · not_found
€211.70
≈ $241.47
Hourly estimate
8 32 GiB 500 GB
SSD; 1 x NVIDIA Quadro RTX 6000 PCI with 24 GiB GPU memory
10 TB 0.04
Cloud GPU NVIDIA A30, one GPU, on-demand
Cloud Server GPU · not_found
€211.70
≈ $241.47
Hourly estimate
8 32 GiB 500 GB
SSD; 1 x NVIDIA A30 PCI with 24 GiB GPU memory
10 TB 0.04
Cloud Shared CPU 32G Linux on-demand
Cloud Server Shared CPU Linux · shared
€226.30
≈ $258.12
Hourly estimate
16 32 GiB 500 GB
SSD
10 TB 0.07
Cloud Shared CPU 24G Windows on-demand
Cloud Server Shared CPU Windows · shared
€232.87
≈ $265.61
Hourly estimate
12 24 GiB 400 GB
SSD
10 TB 0.05
Cloud GPU NVIDIA L4, one GPU, on-demand
Cloud Server GPU · not_found
€277.40
≈ $316.40
Hourly estimate
4 32 GiB 100 GB
SSD; 1 x NVIDIA L4 PCI with 24 GiB GPU memory
10 TB 0.01
Cloud Shared CPU 64G Linux on-demand
Cloud Server Shared CPU Linux · shared
€459.90
≈ $524.56
Hourly estimate
16 64 GiB 1,000 GB
SSD
10 TB 0.03
Cloud GPU NVIDIA RTX A6000, one GPU, on-demand
Cloud Server GPU · not_found
€540.20
≈ $616.15
Hourly estimate
8 32 GiB 500 GB
SSD; 1 x NVIDIA RTX A6000 PCI with 48 GiB GPU memory
10 TB 0.01
Cloud GPU NVIDIA L40S, one GPU, on-demand
Cloud Server GPU · not_found
€620.50
≈ $707.74
Hourly estimate
8 32 GiB 500 GB
SSD; 1 x NVIDIA L40S PCI with 48 GiB GPU memory
10 TB 0.01
Cloud GPU NVIDIA A100, one GPU, on-demand
Cloud Server GPU · not_found
€722.70
≈ $824.31
Hourly estimate
16 128 GiB 1,000 GB
SSD; 1 x NVIDIA A100 PCI with 80 GiB GPU memory
10 TB 0.02
Cloud GPU NVIDIA RTX PRO 6000, one GPU, on-demand
Cloud Server GPU · not_found
€912.50
≈ $1,040.80
Hourly estimate
16 120 GiB 500 GB
SSD; 1 x NVIDIA RTX PRO 6000 PCI with 96 GiB GPU memory
10 TB 0.02
Cloud GPU NVIDIA H100, one GPU, on-demand
Cloud Server GPU · not_found
€1,379.70
≈ $1,573.69
Hourly estimate
32 256 GiB 1,500 GB
SSD; 1 x NVIDIA H100 SXM with 80 GiB GPU memory
10 TB 0.02
Cloud GPU AMD MI300X, one GPU, on-demand
Cloud Server GPU · not_found
€1,715.50
≈ $1,956.70
Hourly estimate
32 256 GiB 2,000 GB
SSD; 1 x AMD MI300X with 192 GiB GPU memory
10 TB 0.02
Cloud GPU NVIDIA H200, one GPU, on-demand
Cloud Server GPU · not_found
€1,898.00
≈ $2,164.86
Hourly estimate
32 256 GiB 750 GB
SSD; 1 x NVIDIA H200 SXM with 141 GiB GPU memory
10 TB 0.02

Platform

Products
name: Cloud Server; category: currently_orderable_customer_administered_virtual_private_server; availability: The current configurator exposes an order action and live selectors for Milan, Frosinone, Lugano and Zurich. Only the two Italian locations are in this directory's country universe.; base configuration: vcpu: 1; memory gib: 1; storage gb: 30; storage type: Full Flash SAN; transfer tb: 1; guaranteed bandwidth gbps: 1; monthly eur: 32; pricing boundary: The base resources total 280 SPU. Although 100 SPU is described as EUR 11.50/month, the live client bundle prices product code CLOUDSERV280 at EUR 32.00 and applies that base-product adjustment in its calculator. Additional compute resources are measured daily and upgrades are billed from hourly use at month-end; each additional outbound TB costs 100 SPU/EUR 11.50.; resource boundary: CPU, RAM and storage are explicitly dedicated to the VM with no overbooking. One core is described as Xeon-class at at least 2 GHz. The page publishes no exact host CPU model, physical-core mapping, IOPS, storage durability or guest failure-domain map.; management boundary: The default is unmanaged. The current guide instructs Linux customers to connect as root over SSH and Windows customers over RDP; Basic, Global and Proactive management are optional., name: Cloud Server Shared CPU; category: currently_orderable_customer_administered_shared_cpu_virtual_private_server; availability: The public order creates a free platform account; customers then create and destroy VMs from the Ermes panel or ECS API. The current page explicitly markets regions in Italy, Switzerland and Bulgaria. Actual per-plan capacity is visible only after authentication and can vary.; linux on demand matrix: plan: ECS1 / 1G; vcpu: 1; memory gib: 1; storage gb: 20; transfer tb: 10; hourly eur: 0.019; monthly 730h eur: 13.87, plan: ECS2 / 2G; vcpu: 2; memory gib: 2; storage gb: 40; transfer tb: 10; hourly eur: 0.0319; monthly 730h eur: 23.287, plan: ECS3 / 4G; vcpu: 4; memory gib: 4; storage gb: 80; transfer tb: 10; hourly eur: 0.048; monthly 730h eur: 35.04, plan: ECS4 / 8G; vcpu: 4; memory gib: 8; storage gb: 160; transfer tb: 10; hourly eur: 0.063; monthly 730h eur: 45.99, plan: ECS5 / 16G; vcpu: 8; memory gib: 16; storage gb: 320; transfer tb: 10; hourly eur: 0.127; monthly 730h eur: 92.71, plan: ECS6 / 32G; vcpu: 16; memory gib: 32; storage gb: 500; transfer tb: 10; hourly eur: 0.31; monthly 730h eur: 226.3, plan: ECS7 / 64G; vcpu: 16; memory gib: 64; storage gb: 1000; transfer tb: 10; hourly eur: 0.63; monthly 730h eur: 459.9; windows on demand matrix: plan: ECS2W / 2G; vcpu: 2; memory gib: 2; storage gb: 40; transfer tb: 10; hourly eur: 0.048; monthly 730h eur: 35.04, plan: ECS3W / 4G; vcpu: 4; memory gib: 4; storage gb: 80; transfer tb: 10; hourly eur: 0.078; monthly 730h eur: 56.94, plan: ECS4W / 8G; vcpu: 4; memory gib: 8; storage gb: 160; transfer tb: 10; hourly eur: 0.127; monthly 730h eur: 92.71, plan: ECS5W / 16G; vcpu: 8; memory gib: 16; storage gb: 320; transfer tb: 10; hourly eur: 0.253; monthly 730h eur: 184.69, plan: ECS6W / 24G; vcpu: 12; memory gib: 24; storage gb: 400; transfer tb: 10; hourly eur: 0.319; monthly 730h eur: 232.87; billing boundary: On-demand service has a one-hour minimum and no published monthly cap. A stopped but retained instance remains a resource unless destroyed; the public description says billing follows real hours of use and the panel reports/export consumption. Optional 3-, 6- and 12-month reservations reduce hourly rates up to 20% but disable deletion for the reserved period; benchmark offers retain on-demand pricing.; control boundary: Web panel and REST API cover create/delete, power, console, metrics, SSH keys, templates, snapshots, private networks/VLANs, groups, reservations, support and cloud-init-style scripts. Current API examples execute Linux scripts under /root and PowerShell under C:\Users\Administrator, establishing administrative guest control., name: Cloud Server High Memory; category: currently_orderable_high_memory_virtual_machine_family; on demand matrix: plan: ECS1HM; vcpu: 8; memory gib: 128; storage gb: 400; transfer tb: 10; hourly eur: 0.434, plan: ECS2HM; vcpu: 16; memory gib: 256; storage gb: 800; transfer tb: 10; hourly eur: 0.719, plan: ECS3HM; vcpu: 32; memory gib: 512; storage gb: 1500; transfer tb: 10; hourly eur: 1.338, plan: ECS4HM; vcpu: 32; memory gib: 1024; storage gb: 1500; transfer tb: 10; hourly eur: 2.537; scope boundary: The live page exposes order buttons and optional 3/6/12-month reservations. Current public sources do not bind individual High Memory plans to an in-scope country without an authenticated availability response, so they are documented but not emitted as country benchmark offers., name: Cloud Server GPU; category: currently_orderable_gpu_accelerated_virtual_machine_family; one gpu on demand matrix: plan: GPU8; gpu: AMD MI300X; gpu memory gib: 192; vcpu: 32; memory gib: 256; storage gb: 2000; hourly eur: 2.35, plan: GPU9; gpu: NVIDIA H200 SXM; gpu memory gib: 141; vcpu: 32; memory gib: 256; storage gb: 750; hourly eur: 2.6, plan: GPU1; gpu: NVIDIA H100 SXM; gpu memory gib: 80; vcpu: 32; memory gib: 256; storage gb: 1500; hourly eur: 1.89, plan: GPU10; gpu: NVIDIA RTX PRO 6000; gpu memory gib: 96; vcpu: 16; memory gib: 120; storage gb: 500; hourly eur: 1.25, plan: GPU2; gpu: NVIDIA A100 PCI; gpu memory gib: 80; vcpu: 16; memory gib: 128; storage gb: 1000; hourly eur: 0.99, plan: GPU3; gpu: NVIDIA L40S PCI; gpu memory gib: 48; vcpu: 8; memory gib: 32; storage gb: 500; hourly eur: 0.85, plan: GPU4; gpu: NVIDIA RTX A6000 PCI; gpu memory gib: 48; vcpu: 8; memory gib: 32; storage gb: 500; hourly eur: 0.74, plan: GPU5; gpu: NVIDIA L4 PCI; gpu memory gib: 24; vcpu: 4; memory gib: 32; storage gb: 100; hourly eur: 0.38, plan: GPU6; gpu: NVIDIA Quadro RTX 6000 PCI; gpu memory gib: 24; vcpu: 8; memory gib: 32; storage gb: 500; hourly eur: 0.29, plan: GPU7; gpu: NVIDIA A30 PCI; gpu memory gib: 24; vcpu: 8; memory gib: 32; storage gb: 500; hourly eur: 0.29; network and billing: Each one-GPU shape includes 10 TB traffic and 1 Gbps. Customers can select 1, 2, 4 or 8 GPUs with resources and price scaling linearly, create/destroy instances from the panel, and pay at month-end for actual hours. Optional reservations are excluded from benchmarks.; spot boundary: The page also offers interruptible Spot capacity at 40% of on-demand, with a two-minute reclaim notice. Spot prices are deliberately excluded as interruptible discounts rather than ordinary comparable VPS offers.; location boundary: The current GPU FAQ explicitly places the GPU servers in racks in Seeweb's Frosinone and Milan data centers., name: Cloud Server NPU / AI Accelerator; category: currently_orderable_npu_accelerated_virtual_machine_family; on demand matrix: plan: NPU1; accelerator: Tenstorrent Grayskull e75, 8 GB, 96 Tensix cores, 221 TFLOPs; vcpu: 16; memory gib: 64; storage gb: 100; uplink gbps: 10; transfer: unmetered; hourly eur: 0.07, plan: NPU2; accelerator: Tenstorrent Grayskull e150, 8 GB, 120 Tensix cores, 332 TFLOPs; vcpu: 16; memory gib: 64; storage gb: 100; uplink gbps: 10; transfer: unmetered; hourly eur: 0.1; scope boundary: The public page exposes order buttons, Linux/SSH access, on-demand hourly use and reservations. It does not bind either NPU plan to a specific in-scope country without authenticated region availability, so the family is not emitted as a country benchmark offer., name: Adjacent infrastructure and managed platforms; category: non_benchmark_catalog; scope boundary: Seeweb also sells Virtual Private Cloud, Foundation physical servers, colocation, managed Kubernetes, databases, storage, backup and network/security appliances. Those services are documented where they affect features but do not replace the directly comparable public VM offers.
Operating systems
classic current selector: Debian 13.x, Debian 12.x, Red Hat Enterprise Linux 10.x, Red Hat Enterprise Linux 9.x, Rocky Linux 10, Rocky Linux 9, CloudLinux, Windows Server 2022 Standard, Windows Server 2019 Standard, Ubuntu 24.04 LTS, Ubuntu 22.04 LTS, AlmaLinux 10, AlmaLinux 9, No preinstalled OS; classic access: The current guide instructs Linux access as ssh root@address and Windows access by RDP. Passwords are emailed and must be changed at first login; SSH public keys can be uploaded.; ecs images: The ECS configurator offers versioned standard images, customer-private templates and provider-built Cloud Images. Current API documentation shows Debian 12 provisioning and cloud-image examples based on Ubuntu 22.04; the exact authenticated live image inventory is not_found.; ecs access: New ECS VMs accept an OTP or uploaded SSH key. Current boot-script examples run Linux shell commands under /root and Windows PowerShell under C:\Users\Administrator; exact default interactive usernames remain image-specific and are not enumerated publicly.; custom iso: not_found for the compared public VM families; reinstall boundary: ECS can create a replacement VM from a standard image, customer template or snapshot-derived template. An in-place reinstall control is not explicitly documented.
Virtualization
classic cloud server: KVM is explicitly identified for the classic dedicated-resource Cloud Server.; ecs backend: not_found — current Shared CPU/High Memory/GPU/NPU pages and ECS documentation establish full-system virtual machines but do not name their hypervisor backend.; ecs control plane: Ermes web panel and the authenticated /ecs/v2 REST API provide provisioning, deletion, power, noVNC console, metrics, image/template, snapshot, networking, grouping and automation operations.; infrastructure as code: Seeweb publishes an official Terraform provider for ECS server, group and data-source operations. The current documentation still describes a local-build workflow; provider release/support guarantees are not stated.; classic storage: N+1 architecture with Full Flash SAN and IP failover is marketed; precise storage replication, write durability and VM recovery objectives are not_found.; ecs storage: Shared CPU and related families publish SSD capacity. Protected manual snapshots, weekly scheduled snapshots and private templates are supported; the Shared CPU page also markets remote snapshots in a different data center as an option.
CPU isolation
classic cloud server: dedicated — the product explicitly calls the processor dedicated and says CPU, RAM and storage are completely dedicated with no overbooking.; shared cpu: shared — both the product name and current copy identify shared infrastructure while promising isolated virtual environments. No contention ratio, fair-use threshold, steal-time target or sustained-duty policy is published.; gpu cpu: not_found — GPU device/model and VM CPU counts are public, but the CPU cores are not described as shared, guaranteed or dedicated physical cores.; high memory and npu cpu: not_found — virtual CPU counts are public without an explicit physical-core or contention classification.; anti affinity: The ECS configurator can require two customer VMs to use different physical hosts when another compatible host has capacity. This is placement anti-affinity, not dedicated-host entitlement.; classic host cpu: Xeon-class core at at least 2 GHz; exact model, SMT mapping, pinning and NUMA policy are not_found.

Features

  • App installation guest managed: Classic Linux customers receive root; ECS supplies administrative boot scripts, SSH/OTP access and console control, allowing compatible software to be installed in the guest.; cloud images: The ECS image API documents provider-prepared Cloud Images alongside minimal OS images. Current examples include a Python AI Toolkit on Ubuntu 22.04 and Gromacs 2022.2 in Docker on Ubuntu 22.04.; control panels: Plesk and cPanel are optional on classic Cloud Server; their current editions and prices depend on the selected licence.; native marketplace boundary: The authenticated live Cloud Image catalog and one-click application count are not_found.
  • Templates & images standard images: Version-selectable minimal operating-system images are offered by the ECS configurator.; cloud images: Provider-preconfigured software images are a separate catalog.; private templates: Customers can capture a VM, including users, passwords, installed software and files, as a reusable private template; network interfaces, IP and MAC addresses are excluded.; snapshots: Manual protected snapshots can be restored, weekly automatic snapshots can be scheduled, and snapshots can be cloned into templates. Up to 12 protected snapshots are documented.; image export or cross account share: not_found
  • Network orchestration interfaces: Ermes web panel, ECS REST API, official Terraform provider; placement: Customers choose a compatible region/datacenter. Current actual plan availability is exposed by authenticated API because capacity can make a compatible plan temporarily unavailable.; addressing: Server detail/API responses expose public IPv4 and IPv6. Classic includes one base IP; eight additional IPv4 addresses can be requested with justification.; private networks: Customers create isolated private networks, attach VM interfaces and manage VLAN IDs/PVIDs through panel or API. Adding or removing the first/last interface causes a reboot.; lifecycle: Create/delete, power on/off, rename, noVNC console, metrics and asynchronous action logs are documented.; placement groups: Logical groups organize VMs; optional anti-affinity places selected customer VMs on different physical hosts when capacity permits.; automation: Reusable/temporary Cloud Scripts with environment variables run at deployment; API tokens and Terraform are available.; floating ip bgp security groups: not_found; classic IP Failover is an optional adjacent appliance/service rather than a documented ECS floating-IP API.
  • Firewall guest managed: Administrative guest access permits an in-guest firewall; no native ECS security-group interface was found.; included ddos: The Shared CPU page says all infrastructure receives free Seeweb anti-DDoS protection; capacity, attack-vector coverage, activation threshold and remedy are not published there.; optional network firewall: A managed dedicated virtual VPN/firewall is orderable from EUR 45.50/month using OPNsense or Fortinet FortiGate, with browser management, custom rules/policies, 1/2/4-vCPU shapes and optional HA.; optional waf: A managed Linux WAF or Fortinet FortiAppSec appliance protects HTTP/API traffic and supports custom rules, allow/deny lists, virtual patching and optional HA/load-balancer integration.; classic inline option: The classic configurator offers an Advanced adaptive firewall/antispam or an OPNsense/FortiGate appliance; no firewall is selected by default.
  • Load balancer service: Managed Cloud Appliance Load Balancer; monthly eur: 45.5; capabilities: HTTP and TCP balancing, active backend health monitoring, TLS termination, persistent sessions, multiple ports, cross-datacenter backends; management: Completely managed by Seeweb; configuration changes are provider-handled rather than a documented customer API.; availability boundary: The page exposes an order button and monthly price but does not publish capacity, algorithm choices, throughput, connection limits, HA topology or country-specific placement.
  • DNS management domain service: Domain registration and transfer are available as purchasable account options.; dns assistance: For a domain retained at another registrar, Seeweb explicitly offers DNS pointing to Shared Hosting through a support ticket.; vm scope boundary: A provider-operated authoritative DNS-zone editor/API, supported record types, DNSSEC, reverse-DNS control and DNS SLA were not_found for Cloud Server/ECS. Plesk/cPanel licences may manage guest-hosted DNS, but that is not silently treated as a native cloud DNS service.
  • Git integrations
  • Container registry

Support

unmanaged: Unmanaged is the default selectable Cloud Server/ECS support level. General terms cover provider infrastructure/base services but exclude programming or customer-management work unless separately agreed.; basic: Per-server managed maintenance with unlimited tickets, proactive PING/HTTP/SMTP/POP3 monitoring, base system/security patch work and a marketed response within five minutes.; global: Adds advanced systems work, tuning, optimization, high-traffic event coverage, full infrastructure management and a 24-hour telephone channel with highest response priority; no numeric response target is published.; proactive: Adds continuous performance analysis, capacity planning/management, dedicated phone access, monitoring dashboard and a 24-hour control room intended to detect anomalies proactively.; pricing: The live classic calculator lists Basic EUR 41, Global EUR 100.50 and Proactive EUR 235 per server per month in its client configuration. Public support pages say multi-server pricing can be negotiated; taxes are not disclosed.; sla: Current general terms promise a service-specific monthly continuity level between 99.00% and 99.90% unless otherwise stated, with up to one affected month's fees as compensation and a 90-day claim deadline. Classic product metadata states 99.90%; Shared CPU marketing says uptime above 99.99%, but does not publish a separate compensation formula.

Email

info@seeweb.it is published for general contact; technical case handling is routed through the authenticated ticket system.

Phone

The support pages publish Italian toll-free 800 11 28 25 and office numbers. A 24-hour direct technical phone channel is specifically included with Global and Proactive support; Basic may receive technician callbacks.

Ticket system

An authenticated ticket system is the primary written technical channel. Basic, Global and Proactive allow unlimited cases according to their current pages.

Live chat

Current support pages invite contact in chat and the public site loads the Ada chat widget. Whether a human agent, bot-only route or escalation is available at a particular hour is not published.

Languages: public site and documentation: Italian, English; published support languages: Italian, English; contract boundary: Italian terms are the current binding text reviewed; no conflict rule for the English translation was found. Hours: service desk marketing: Ticket system and telephone availability are marketed 24 hours a day, every day.; global and proactive phone: Explicitly 24 hours; Proactive describes a 24-hour control room.; basic response: Marketed response within five minutes, with no percentile, severity definition, measurement window or contractual remedy published.; base unmanaged response and resolution: not_found; incident resolution target: not_found

What customers say

3.76 (51) Trustpilot: 4.0/5 · 46 WHTop: 1.6/5 · 5
Recurring praise
  • + A 2023 Trustpilot customer describes fast, kind onboarding help from both an account manager and senior cloud architect and says the cloud management interfaces are fully usable in English.
  • + Another 2023 Trustpilot customer praises GPU-server performance and flexible usage-based billing for AI and compute-heavy work.
  • + The current Trustpilot profile's 4.0 TrustScore across 46 reviews is materially stronger than the very small WHTop user score.
Recurring complaints
  • Older 2017 Trustpilot complaints tied to acquired 7host accounts criticize support responsiveness and incomplete English localization; Seeweb replied with its multilingual portal and 24-hour support routes.
  • The public English review excerpts are sparse and mostly old, while WHTop reports only five user ratings and a 3.2/10 score. The review-count-weighted 3.7647/5 aggregate is therefore directional, not an audited customer-satisfaction sample.
  • Trustpilot's score is a platform TrustScore rather than a simple arithmetic mean, while WHTop's title score is normalized from ten to five for this directory.

Sources