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Togglebox

www.togglebox.com Plymouth Meeting, Pennsylvania Founded 2003 · 23 yrs
4.80 (107)

Legal entity: current entity: TekTonic, LLC; brand relationship: Togglebox identifies itself as a TekTonic, LLC company and says Shopper Approved reviews are collected under the TekTonic name.

United States 1

Benchmark offers

United States

Plan Price /mo vCPU RAM Storage Transfer vCPU/€
Minimum Linux Cloud VPS — 672-hour monthly cap
Cloud VPS · shared
€8.20
≈ $9.35
1 1 GiB 10 GB
3x-replicated distributed NVMe block storage
 10 TB 0.12

Platform

Products
name: Cloud VPS; category: currently_orderable_full_root_kvm_virtual_machine; locations: Dallas, Texas, Valley Forge, Pennsylvania (Philadelphia metro); service model: Custom-sized shared-CPU KVM virtual machines on 3x-replicated distributed NVMe. Linux guests receive full root over SSH and Windows guests receive full Administrator/RDP access. Host failure restarts affected VMs on healthy hardware; this is restart-based high availability, not a promise of uninterrupted live migration.; live configurator: vcpus: minimum: 1; maximum: 16; hourly usd per vcpu: 0.00555899; monthly cap hours: 672; memory gib: minimum: 1; maximum: 64; hourly usd per gib: 0.00284; monthly cap hours: 672; nvme storage gb: global cap minimum: 1; linux template minimum: 10; maximum: 5000; hourly usd per gb: 0.00020829; monthly cap hours: 672; public ipv4: minimum: 1; maximum: 128; hourly usd per address: 0.003424657; monthly cap usd per address: 2.3; required: Yes; linux license: No additional template charge; windows server license: hourly usd: 0.02; monthly 672 hour usd: 13.44; scope: Licensed Windows templates only; evaluation templates are expressly for testing.; included backup: One volume backup slot, usable on demand or with daily, weekly or monthly scheduling. Extra retained copies are metered per stored GB.; network: 10 TB outbound per month on a 1 Gbit/s port; inbound traffic is unmetered. Outbound SMTP is blocked by default and may be enabled on request.; billing boundary: CPU, RAM, disk and the required IP bill hourly while the VPS remains provisioned and stop after 672 billed hours in the calendar month. The pricing FAQ says powering off does not stop reserved-resource charges; the VPS must be destroyed. Licensed templates, scheduled backups and optional managed services are separate lines.; minimum linux configuration: vcpu: 1; memory gib: 1; storage gb: 10; storage type: 3x-replicated distributed NVMe block storage; required ipv4: 1; hourly meter total usd: 0.013906547; displayed monthly cap usd: 9.35; calculation: (1 x 0.00555899 CPU + 1 x 0.00284 RAM + 10 x 0.00020829 disk + 1 x 0.003424657 IPv4) x 672 = USD 9.345199584, displayed as USD 9.35., name: Cloud VPS optional infrastructure services; category: optional_services_attached_to_cloud_vps; services: scheduled backup storage: USD 0.00005556 per GB per hour for retained copies beyond the included slot.; disaster recovery: Block-level whole-server recovery with 24 hourly and 7 daily points on isolated nodes; the product page lists Professional at USD 0.30/GB/month and Enterprise cross-region replication at USD 0.70/GB/month. The live configurator exposes separate per-hour storage meters, so customers should rely on its final line item for the selected disk size.; managed firewall: Managed pfSense starts at USD 25/month plus VM resources.; dns failover: USD 5/month for a primary and backup endpoint, with Cloudflare load-balancing charges described separately.; object storage: S3-compatible object storage at USD 0.10/GB/month, 1 TB public egress included, then USD 0.001/GB; internal Togglebox traffic does not consume the allowance., name: App Hosting; category: separate_managed_paas_not_a_qualifying_root_vm; service model: Managed runtime/container platform with cloudlet autoscaling, managed load balancers, databases, Git and image deployment, Kubernetes options, a one-click marketplace and no customer-facing guest OS. It informs provider feature coverage but is not benchmarked as a root VM., name: Private Clouds; category: quote_based_single_tenant_kvm_not_benchmarked; service model: Dedicated single-tenant KVM hosts, private VLANs and a private OpenNebula control plane, custom designed and quoted. It is not used for the public Cloud VPS comparison.
Operating systems
current live template labels both regions: AlmaLinux 10, AlmaLinux 9, AlmaLinux 8, CentOS 7, Debian 13, Debian 12, FreeBSD 13, openSUSE Leap 15, Rocky Linux 10, Rocky Linux 9, Ubuntu 24.04, Ubuntu 22.04, Windows 2025 DC (Licensed), Windows 2025 STD (Eval), Windows 2022 DC (Licensed), Windows 2022 STD (Eval), Windows 2019 DC (Licensed), Windows 2019 STD (Eval); current control panel and appliance templates: Control Web Panel (CWP), cPanel, pfSense 2.7.2; custom media: Custom images may be uploaded and custom ISOs mounted for specialized installation or recovery.; template warning: CentOS 7 is explicitly retained for legacy work. Windows STD Eval images are testing editions, while licensed Datacenter images add a recurring license meter. The unversioned FreeBSD 13 label does not disclose a point release; verify its patch/support state before production use.
Virtualization
hypervisor: KVM; guest boundary: Each Cloud VPS is a virtual machine with its own kernel rather than a container. Linux guests have full root/SSH and may load kernel modules; Windows guests have full Administrator/RDP.; control plane: OpenNebula-backed customer portal plus REST API, OpenNebula Terraform provider and Togglebox MCP server. The dashboard and automation paths share scoped Personal Access Tokens and an audit stream.; lifecycle: Provision, resize, start, reboot, shut down, use out-of-band console, attach/detach/resize volumes, upload custom images, mount ISOs, manage backups and recover volumes. CPU and RAM resizing requires a reboot.; storage and failover: Distributed NVMe writes three copies to independent storage nodes. If a compute host fails, affected VMs restart on another host using the same storage.; nested virtualization: not_found
CPU isolation
benchmark classification: shared; basis: The Cloud VPS FAQ explicitly calls the public product shared CPU and says Performance Guard actively balances cluster load. The Linux page's broader phrase 'dedicated resources' does not promise exclusive physical cores, so it does not change the benchmark to dedicated.; processor family: High-frequency Intel Xeon CPUs; exact current models are not published.; physical core mapping: not_found; hardware thread mapping: not_found; pinning policy: not_found; numeric oversubscription ratio: not_found

Features

  • App installation cloud vps: CWP, cPanel and pfSense are current one-step VM templates; full root also permits guest-managed application installation.; app hosting: The separate App Hosting marketplace advertises 80+ one-click stacks that can provision runtime, database, cache, load balancer, SSL and backup defaults together.; scope boundary: The 80+ marketplace belongs to managed App Hosting, not to the qualifying full-root Cloud VPS catalog.
    ✓
  • Templates & images vm images: Current Linux, FreeBSD, Windows, control-panel and pfSense labels are taken from the live configurator bootstrap for Dallas and Philadelphia.; custom images and isos: Cloud VPS supports uploaded images and mounted ISOs.; backups: One volume backup slot is included. Backups can run on demand or on daily, weekly or monthly schedules, restore in place, or be saved as a new reusable volume.; paas templates: App Hosting separately supplies 80+ editable one-click stack templates.
    ✓
  • Network orchestration control plane: OpenNebula-backed dashboard, REST API, Terraform provider and open-source MCP server with scoped tokens and shared audit history.; vm and storage: VM CRUD/resizing, power and console operations, SSH keys, templates, detached/resizable NVMe volumes, backups and S3-compatible buckets are exposed through the control plane.; networking: Private VLANs with custom CIDRs, resolver configuration, floating IP reassignment, multiple NICs, per-interface security groups and reverse-DNS records are included.; public addresses: A public IPv4 is required and metered. The pricing grid says IPv6 is free; the live bootstrap exposes a Dallas public IPv6 network but does not expose a Philadelphia IPv6 network in the anonymous selector.; edge: Always-on DDoS filtering and BGP path optimization are included. Outbound SMTP is blocked by default and can be opened on request.; traffic: 10 TB monthly outbound on a 1 Gbit/s port and unmetered inbound; no public overage or post-quota behavior was found on the reviewed Cloud VPS pages.
    ✓
  • Firewall included: Reusable default-deny-capable security groups attach per network interface; public and private NICs may use different groups and changes are audited.; managed: Managed pfSense starts at USD 25/month plus server resources and covers firewall policy, GeoIP, VPN, NAT, routing, logging and segmentation.; templates and addons: A pfSense 2.7.2 VM template is current; Imunify360 is a separate USD 24/month firewall/WAF/malware add-on.
    ✓
  • Load balancer app hosting: The separate App Hosting platform provides managed HTTP/TCP edge load balancers, health-aware routing, SSL termination, sticky sessions and horizontal app-node scaling.; dns failover: The managed DNS Failover product monitors primary/backup endpoints and uses Cloudflare load balancing to change DNS answers; Togglebox lists USD 5/month for its primary-plus-backup service and describes Cloudflare pricing separately.; cloud vps boundary: No standalone native Cloud VPS L4/L7 load-balancer resource or API endpoint was found in the reviewed Cloud VPS control-plane documentation.
    ✓
  • DNS management authoritative dns: Togglebox supports DNS zones on its nameservers, and the public API overview includes DNS-record automation.; reverse dns: Cloud VPS includes customer-set PTR records per public IP.; failover: Managed DNS Failover uses multi-region HTTP, HTTPS, TCP or ICMP checks, low TTLs and automatic or approval-gated failback.
    ✓
  • Git integrations providers: GitHub, GitLab, Bitbucket; capabilities: Separate App Hosting supports connected repositories, branch webhooks, scheduled pulls, atomic Git deployments and CI-issued scoped tokens. GitHub Actions, GitLab CI, Bitbucket Pipelines, Jenkins and CircleCI are explicitly named.; scope boundary: This is native managed-PaaS deployment integration, not source deployment built into the full-root Cloud VPS product.
    ✓
  • Container registry providers: Docker Hub, GitHub Container Registry, GitLab Container Registry, AWS Elastic Container Registry, Google Artifact Registry, other OCI-compliant private registries; capabilities: App Hosting can pull an existing image or build from a Dockerfile in a connected repository; registry credentials are scoped per environment.; scope boundary: Image-based deployment belongs to App Hosting. Cloud VPS can run customer-managed Docker but no native Cloud VPS registry connector was found.
    ✓

Support

base scope: Cloud VPS is contractually Semi-Managed. Togglebox owns physical hardware, network, hypervisor and cloud-portal operation; the customer owns guest-OS configuration, patching, applications, data security and backups. The in-house team provides up to 15 minutes of reactive help per issue for common software, then may bill USD 15 per 15 minutes.; ticket response: The Terms set a four-hour first-response SLA for Standard Support and one hour for USD 20/month Priority Support. The contact page's broader one-business-day statement is less specific; the contractual figures control this record. Response acknowledgement is not a resolution guarantee.; availability sla: 99.9% monthly network and physical-host availability excluding scheduled maintenance. Eligible credits start at 5% and rise by 5% for each additional full five minutes beyond the threshold, capped at 50% per incident and 100% of the affected monthly fee; requests are due within seven days after the billing month.; refund: The first purchase has a seven-day money-back guarantee for periodic service fees. Certificates, domains, support fees, most setup fees and cryptocurrency payments are excluded. The USD 1 activation check is credited immediately and refundable on request, including after 30 days, subject to the stated conditions.; cancellation: Self-service cancellation is available at any time; accrued usage remains payable. Data and backups may be deleted at cancellation or termination, so offsite copies are the customer's responsibility.; billing and tax: Hourly Cloud is post-paid for the prior month's allocation. All fees exclude taxes, which are added when Togglebox must collect them. A powered-off but provisioned Cloud VPS continues to reserve and bill resources according to the pricing FAQ.; managed support: Optional proactive monitoring, patching, upgrades, security and operations work is custom scoped and quoted; it is not included in the benchmark price.

Email ✓

support@togglebox.com, billing@togglebox.com

Phone ✓

866-663-4759 (+1-866-663-4759), published for quotes and architecture questions from 9 AM to 5 PM US Eastern.

Ticket system ✓

Support Center tickets are watched 24/7 and escalated by priority; detailed, security-sensitive and account-specific work may require a ticket.

Live chat ✓

In-house engineer chat is staffed 24/7/365 for triage; some requests move to tickets for security or duration reasons.

Languages: Not stated Hours: live chat and tickets: 24/7/365; phone: 9 AM–5 PM US Eastern; staffing: Provider says support employees are in-house rather than outsourced.

What customers say

4.80 (107) Shopper Approved: 4.8/5 · 107
Recurring praise
  • + The ten exposed post-fulfilment narratives repeatedly praise knowledgeable or persistent technical support, long customer relationships, flexible resource allocation, networking help and price-to-performance.
  • + One Togglebox-specific 2012 account describes testing both Linux and Windows VMs, clean IPs, fast network performance and support-assisted private networking; other comments praise migration help and rapid VPS setup.
Recurring complaints
  • − The visible negative narratives are a 2015 complaint that a support operator disconnected immediately and a 2013 complaint that usable resources were being squeezed while the price stayed unchanged.
  • − The platform total is 107 ratings, but only ten full narrative reviews are exposed and they date from 2012–2018. They were collected under the TekTonic name and largely predate the current OpenNebula/KVM catalog, pricing and feature set, so themes are historical context rather than evidence of current service quality.
  • − Shopper Approved's current data shows 95 five-star, five four-star, two three-star, three two-star and two one-star ratings. Its separate scored subquestions cover only 10–11 responses, too few to generalize by location or current plan.

Sources