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SmartHost

smarthost.ie Maynooth, County Kildare Founded 2020 · 5 yrs
No rating

Legal entity: registered name: SMARTHOST WEB SERVICES LIMITED; company number: 679347; company type: LTD — Private Company Limited by Shares; status: Normal; vat id: IE3711022EH; brand: SmartHost

Ireland 1

Benchmark offers

Ireland

Plan Price /mo vCPU RAM Storage Transfer vCPU/€
VPS Plan 1 minimum monthly configuration
Virtualizor VPS · not_found
€12.30
≈ $14.03
1 1 GiB 25 GB
SSD
 1 TB 0.08

Platform

Products
name: Virtualizor VPS — live order catalog; category: currently_orderable_customer_administered_virtual_private_server; availability: Seven products have public order buttons. An anonymous Plan 1 session accepted an existing domain, reached configuration, exposed hostname and root-password inputs plus an OS selector, recalculated the minimum monthly configuration, added it to the cart and reached the public registration/payment form.; current order matrix excluding vat: tier: VPS Plan 1; product id: 4; vcpu: 1; memory gib: 1; storage gb: 25; transfer tb: 1; monthly eur: 10, tier: VPS Plan 2; product id: 5; vcpu: 2; memory gib: 2; storage gb: 50; transfer tb: 1; monthly eur: 20, tier: VPS Plan 3; product id: 24; vcpu: 4; memory gib: 4; storage gb: 150; transfer tb: 2; monthly eur: 40, tier: VPS Plan 4; product id: 25; vcpu: 6; memory gib: 8; storage gb: 300; transfer tb: 5; monthly eur: 80, tier: VPS Plan 5; product id: 26; vcpu: 8; memory gib: 16; storage gb: 600; transfer tb: 6; monthly eur: 160, tier: VPS Plan 6; product id: 27; vcpu: 16; memory gib: 32; storage gb: 1000; transfer tb: 7; monthly eur: 320, tier: VPS Plan 7; product id: not_found; vcpu: 24; memory gib: 64; storage gb: 1200; transfer tb: 8; monthly eur: 640; order price boundary: The category headers show EUR 20/30/50/90/170/330/650 because LiteSpeed Site Owner is preselected at EUR 10 monthly. The configurator allows 'No', after which the binding Plan 1 order summary is EUR 10 net plus EUR 2.30 Irish VAT, EUR 12.30 due and recurring monthly. Optional cPanel, JetBackup, server-management, KernelCare, CloudLinux and LiteSpeed charges are excluded. The catalog's embedded pricing table and live selector also disagree on Plan 1 annual pricing; no commitment price is benchmarked.; specification boundary: The live order catalog is used for current resources. The separate brochure instead lists materially different resources and prices — for example 2 vCPU, 1 GiB, 40 GB, 2 TB at EUR 15 for Plan 1 — and is preserved as conflicting marketing rather than merged with the checkout., name: Cloud VPS brochure; category: conflicting_current_marketing_presentation; current brochure matrix: tier: VPS Plan 1; vcpu: 2; memory gib: 1; storage gb: 40; transfer tb: 2; monthly eur displayed: 15, tier: VPS Plan 2; vcpu: 2; memory gib: 2; storage gb: 60; transfer tb: 3; monthly eur displayed: 25, tier: VPS Plan 3; vcpu: 2; memory gib: 4; storage gb: 80; transfer tb: 4; monthly eur displayed: 45, tier: VPS Plan 4; vcpu: 2; memory gib: 8; storage gb: 160; transfer tb: 5; monthly eur displayed: 90, tier: VPS Plan 5; vcpu: 4; memory gib: 16; storage gb: 320; transfer tb: 6; monthly eur displayed: 180, tier: VPS Plan 6; vcpu: 8; memory gib: 32; storage gb: 640; transfer tb: 7; monthly eur displayed: 360, tier: VPS Plan 7; vcpu: 16; memory gib: 64; storage gb: 1280; transfer tb: 8; monthly eur displayed: 720; common claims: Irish-based platform, Dell PowerEdge hosts, SSD RAID 10, console and restart controls, a directly managed in-server firewall, self-managed bare-metal restore, frequent backups and optional four-hour snapshots are marketed.; scope boundary: The binding order resources and totals outrank this brochure. Its included-backup copy also conflicts with the current VPS-specific terms, which say SmartHost generally does not back up VPS environments unless a backup add-on is purchased., name: Adjacent hosting and cloud services; category: non_benchmark_catalog; scope boundary: Shared hosting, WordPress plans, reseller hosting, domains, SSL, email and a separate AWS cloud-server offering are outside this VPS benchmark and are not used to fill VPS feature gaps.
Operating systems
current checkout selector: CentOS 8 x86_64, CentOS 7.7 x86_64, Debian 10 x86_64, Ubuntu 20.04 x86_64; version boundary: These are the exact live anonymous checkout labels, even though several are obsolete upstream. No newer image, Windows, BSD, custom ISO, image-upload or licence matrix was found.; reinstall: not_found; root access: Explicit in the VPS terms and root-password checkout field.
Virtualization
service boundary: The current terms expressly define VPS hosting as providing administrator/root access and place server management, patching and software updates with the customer. The live product asks for a root password and operating-system image, demonstrating an administrator-controlled guest rather than shared web hosting.; control plane: The public order group is named Virtualizor VPS. Product copy documents console access and restart control through the customer portal.; underlying hypervisor: not_found; Virtualizor is a multi-hypervisor control panel, and no current SmartHost source identifies KVM, QEMU, Xen, VMware, Hyper-V, OpenVZ or LXC for this catalog; deployment and power controls: The checkout accepts hostname, root password, nameserver prefixes and one of four Linux images. Public product material documents console access and restart; a provisioning-time commitment, shutdown/start matrix and rescue-mode workflow were not found.; storage: The live store specifies SSD capacities. The brochure says Dell PowerEdge hosts and SSD RAID 10, but does not publish drive count, replica placement, IOPS, durability or migration guarantees.; backup conflict: The brochure markets frequent backups, self-managed bare-metal restore and optional four-hour snapshots. Current VPS terms and the AUP instead say SmartHost generally does not provide VPS backups and the customer is responsible unless a backup add-on is purchased. The configurator offers JetBackup 50 GB at EUR 15, but a schedule, retention and restore model was not published.; public infrastructure api: not_found
CPU isolation
benchmark classification: not_found; basis: The live order describes vCPU quantities but does not call them shared, guaranteed, dedicated or exclusive. No physical core/thread mapping, pinning or steal-time commitment is published.; host cpu: not_found; physical host exclusivity: not_found; physical core mapping: not_found; hardware thread or smt mapping: not_found; pinning or numa policy: not_found; numeric oversubscription ratio: not_found; sustained use policy: The AUP defines resource abuse and permits monitoring, restriction, suspension or an upgrade request when usage degrades SmartHost's systems, but publishes no VPS-specific CPU percentage, duration, fair-use window or throttling schedule. Shared-hosting example limits are not transferred to VPS.

Features

  • App installation guest managed: Administrator/root access permits the customer to install compatible guest software and makes the customer responsible for applications, updates and security.; managed options: The configurator offers no management, EUR 30 Basic Reactive Support during business hours, or EUR 255 Advance Proactive Support; whether those displayed amounts recur monthly follows the dynamic order summary and should be confirmed before purchase.; native one click marketplace: not_found
    ✓
  • Templates & images operating system images: The current selector contains CentOS 8, CentOS 7.7, Debian 10 and Ubuntu 20.04 x86_64 images.; backup and snapshot boundary: Marketing promises frequent backups, bare-metal restore and optional four-hour snapshots, while the binding terms say VPS backup is generally absent unless purchased. The checkout exposes a 50-GB JetBackup option but no schedule or retention. No customer snapshot, clone, custom image or export interface was verified.; reinstall or rebuild: not_found; custom iso: not_found
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  • Network orchestration transfer: The live plans publish one to eight TB of bandwidth, without defining inbound/outbound accounting, overage behavior or reset date.; customer controls: The brochure documents console and restart control in the Cloud VPS panel. Terms warn that assigned IP addresses may change during migrations.; addressing: The included IPv4/IPv6 quantity, subnet sizes, reverse-DNS workflow and additional-IP price were not found.; network rate: not_found; advanced network boundary: No private network/VLAN, floating IP, load balancer, customer BGP, BYOIP or public infrastructure API was found.; provider network boundary: SmartHost's datacentre page names AWS in Ireland as its primary datacentre partner, while the VPS page describes SmartHost Dell PowerEdge infrastructure. No current source explicitly binds the live Virtualizor plan to an AWS region, availability zone, facility, carrier or ASN, so those descriptions are not silently merged.
    ✓
  • Firewall guest managed: The VPS brochure says firewall protection is accessible and manageable directly from the web server, consistent with an in-guest firewall under root control.; provider firewall or security groups: not_found; ddos protection: not_found; sla boundary: The VPS SLA excludes DDoS attacks and other malicious activity from its uptime calculation.
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  • Load balancer
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  • DNS management
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  • Git integrations
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  • Container registry
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Support

base scope: VPS is contractually customer-managed, including security patches, software updates, applications and backups. The live Plan 1 description says 'Full Technical Support', but its configurator defaults to server management 'none' and prices reactive/proactive management separately; the broader label is not treated as included administration.; availability sla: 99.9% monthly uptime for VPS hardware and SmartHost-managed network, calculated only from downtime SmartHost verifies. Scheduled maintenance with 48 hours' notice, emergency maintenance, DDoS, customer configuration, third parties and other listed causes are excluded.; sla remedy: On a ticket requested within seven calendar days: 10% of the monthly VPS fee at 99.0-99.89%, 25% at 98.0-98.99%, 50% at 95.0-97.99%, and 100% below 95%. Credit applies to the next invoice, excludes add-ons and is capped at one monthly fee.; ordering and payment: The live flow reaches public customer registration and card checkout. Credit/debit card and bank transfer are published; Stripe handles cards. The Irish anonymous basket charges EUR 10 net plus 23% VAT.; renewal cancellation refund: Subscriptions renew automatically; notice is sent fourteen days before renewal. Cancellation must be placed in the portal at least three full business days before renewal; telephone and email cancellation are not accepted. The 30-day guarantee expressly excludes VPS. Hosting has a five-day nonpayment grace period and termination follows thirty days after suspension.; backup boundary: VPS backups are the customer's responsibility unless a backup add-on is purchased. SmartHost does not guarantee add-on backups are complete or recoverable.; feedback boundary: WHTop's current profile has zero user reviews and zero testimonials; Trustpilot and HostAdvice did not yield an accessible attributable current rating. Absence is not converted into a customer-opinion claim.

Email ✓

support@smarthost.ie is the published technical-support address.

Phone ✓

+353 (0)1 901 9700 is published. The detailed support guide says Cloud VPS telephone support depends on a comprehensive support plan.

Ticket system ✓

The customer portal provides the official helpdesk/ticket channel and is required for SLA credit requests.

Live chat ✓

The VPS brochure advertises 24/7 access through live chat under optional support plans. No public plan-by-plan live-chat entitlement or response target was found.

Languages: human support: English; public site: English; portal ui boundary: The WHMCS portal exposes many interface translations, but those do not establish staffed support in those languages. Hours: cloud vps severity 1: Four-hour initial response; availability is 24x7 or 8x5 depending on the purchased support plan.; severity 2: Eight-hour initial response, 07:00-23:00 Monday-Sunday.; severity 3: Twelve-hour initial response, 07:00-23:00 Monday-Sunday.; severity 4: Twelve working hours during 09:00-17:00 Monday-Friday, excluding bank holidays.; resolution boundary: These are initial acknowledgement/investigation targets, not resolution commitments. The VPS brochure separately advertises an under-20-minute ticket target; the detailed severity table is retained and the marketing conflict is disclosed.

What customers say

No independent rating found yet.

Sources