Servers.com
Legal entity: brand: Servers.com by Nexcess; contract boundary: Servers.com is a brand used by several independent companies. The applicable contracting company is the Servers entity named on the customer's invoice; the public master terms direct notices to Servers.com B.V. rather than representing one entity as the counterparty for every country.; published entities: SERVERS.COM INC, Servers.com B.V., SERVERSCOM UK LTD, SERVERS COM CY LTD, SERVERS COM VN COMPANY LIMITED
Benchmark offers
Luxembourg
| Plan | Price /mo | vCPU | RAM | Storage | Transfer | vCPU/€ |
|---|---|---|---|---|---|---|
| SSD.30 — hourly with EUR 4.97 monthly cap Cloud Servers · shared | €4.97
≈ $5.67 Monthly cap | 1 | 1 GiB | 30 GB local SSD | 2 TB | 0.20 |
Netherlands
| Plan | Price /mo | vCPU | RAM | Storage | Transfer | vCPU/€ |
|---|---|---|---|---|---|---|
| SSD.30 — hourly with EUR 4.97 monthly cap Cloud Servers · shared | €4.97
≈ $5.67 Monthly cap | 1 | 1 GiB | 30 GB local SSD | 2 TB | 0.20 |
United States
| Plan | Price /mo | vCPU | RAM | Storage | Transfer | vCPU/€ |
|---|---|---|---|---|---|---|
| SSD.30 — USD 0.01/hour with USD 4.97 monthly cap Cloud Servers · shared | €4.36
≈ $4.97 Monthly cap | 1 | 1 GiB | 30 GB local SSD | 2 TB | 0.23 |
Platform
- Products
- name: Cloud Servers; category: customer_administered_full_root_openstack_kvm_virtual_machine; service model: Postpaid OpenStack virtual machines on KVM with portal, Servers.com Public API and region-scoped OpenStack API management. Linux guests support root password or SSH-key access and Windows guests support Administrator/RDP; a browser VNC console remains available for recovery.; current public flavors: name: SSD.30; vcpu: 1; memory gib: 1; local ssd gb: 30; included transfer tb: 2; monthly cap: 4.97, name: SSD.50; vcpu: 2; memory gib: 2; local ssd gb: 50; included transfer tb: 3; monthly cap: 19.95, name: SSD.80; vcpu: 2; memory gib: 4; local ssd gb: 80; included transfer tb: not_found; monthly cap: 39.95, name: SSD.100; vcpu: 4; memory gib: 6; local ssd gb: 100; included transfer tb: not_found; monthly cap: 59.95, name: SSD.120; vcpu: 4; memory gib: 8; local ssd gb: 120; included transfer tb: not_found; monthly cap: 79.95, name: SSD.180; vcpu: 6; memory gib: 16; local ssd gb: 180; included transfer tb: not_found; monthly cap: 159.95, name: SSD.320; vcpu: 8; memory gib: 32; local ssd gb: 320; included transfer tb: not_found; monthly cap: 319.95, name: SSD.480; vcpu: 12; memory gib: 48; local ssd gb: 480; included transfer tb: not_found; monthly cap: 479.95, name: SSD.640; vcpu: 16; memory gib: 64; local ssd gb: 640; included transfer tb: not_found; monthly cap: 639.95; regional currency: The public matrix fixes original prices in EUR for Amsterdam and Luxembourg and USD for the three US cloud locations. Its optional cross-currency widget still embeds a 2024-02-01 exchange-rate date, so those conversions are ignored.; traffic boundary: Every flavor includes a traffic package, but the public marketing table omits the allowance. Current billing documentation explicitly gives 2,048 GB for SSD.30 and 3,072 GB for SSD.50; no value is invented for the remaining tiers.; availability boundary: The live pricing payload exposes six cloud locations worldwide. Five are in scope here: Amsterdam, Luxembourg, Dallas-Fort Worth, San Francisco Bay Area and Washington metropolitan Virginia. Other Servers.com data-center pages do not prove Cloud Server orderability; Singapore is live but outside this directory's geography., name: Cloud Server Volumes; category: optional_cloud_block_storage; service model: Selected locations offer SSD-backed OpenStack Cinder volumes on triply replicated Ceph RBD. Volumes are independent, hourly billed resources and are excluded from the base SSD.30 comparison., name: Bare metal, managed Kubernetes, private cloud, cloud storage and networking services; category: non_benchmark_adjacent_products; service model: Servers.com also sells dedicated and managed infrastructure. Those products do not supply missing Cloud Server CPU, support, firewall or price fields unless current documentation explicitly says the service works with cloud VMs.
- Operating systems
- officially documented image families: AlmaLinux, CentOS Stream, Debian, Rocky Linux, Ubuntu, Windows Server Standard, Windows Server Datacenter; selector boundary: Servers.com says the most current image list is visible only while ordering in the authenticated portal. Public documentation does not expose exact selectable version numbers, so none are inferred from tutorial screenshots or old third-party plan tables.; linux access: Provider Linux images support first login as root with a temporary password or key-based access using the image's cloud-user account.; windows access: Windows images are paid hourly additions and support Administrator/RDP access. Exact live Windows Server versions and license rates are not public.; custom images: Customers can upload region-specific qcow2, raw, vhd, vhdx, vmdk, vdi, ISO, ploop, aki, ari and ami images through the portal, cURL/Glance or OpenStack API. Public guidance also covers prepared Linux and Windows images.; limitations: Reinstallation is restricted to Linux-to-Linux or Windows-to-Windows. Current Windows-image guidance requires x64 BIOS boot, VirtIO and Cloudbase-Init and explicitly says Windows 11 is unsupported.
- Virtualization
- virtualizer: KVM on OpenStack; guest access: Linux instances support root-password access or SSH-key authentication; Windows instances support Administrator access through RDP. The portal exposes a browser VNC console for both operating-system families.; control planes: Servers.com customer portal, Servers.com Public REST API, OpenStack API with region-scoped Keystone v3 credentials; lifecycle: Create, power off, reboot, destroy, reinstall, upgrade, snapshot, restore and image-upload workflows are documented. Upgrades can be reverted within 72 hours; downgrades and independent vCPU/RAM/disk resizing are not supported.; automation: The general Public API and Terraform provider automate portal operations. OpenStack Nova/Glance-compatible credentials provide cloud-server and image automation.; storage: Base flavors use local SSD. Optional volumes use OpenStack Cinder backed by triply replicated Ceph RBD in selected locations.
- CPU isolation
- classification: shared; basis: Current Cloud Server documentation says hypervisors distribute physical-node resources among multiple users. No public flavor promises customer-exclusive physical cores.; physical mapping: No vCPU-to-physical-core mapping, SMT-sibling exclusivity, host-pinning commitment or numeric oversubscription ratio is published.; processor disclosure: The current public Cloud Server table publishes vCPU counts but no host processor vendor, family, model, clock guarantee or location-specific CPU pool.
Features
- App installation root installation: Full Linux root access and Windows Administrator/RDP access permit installation of compatible guest software.; preconfigured images: Customer-uploaded images may contain preinstalled software, services and configuration.; native application marketplace: not_found; management boundary: The standard 24/7 support service is explicitly non-administrative; guest application installation and maintenance remain the customer's responsibility.✓
- Templates & images provider images: Current official documentation names AlmaLinux, CentOS Stream, Debian, Rocky Linux, Ubuntu and Windows Server Standard/Datacenter families; exact live versions require the authenticated order selector.; custom images: Portal, cURL and OpenStack Glance uploads are supported in multiple virtual-disk formats. Uploaded images are region-specific and can be downloaded or deleted.; snapshots: Manual point-in-time images can be created, restored, downloaded in qcow2 format and used to create equivalent VMs. Cross-location copying requires support.; automatic backups: Backups are created daily by default, including while a VM is powered off. Five copies for five days are the default and the copy count can be changed; storage is separately billed by used GB-month.; deletion boundary: Deleting a VM removes its backups, while snapshots remain. Neither is included in the base flavor's local-disk allowance.✓
- Network orchestration addressing: Each VM is limited to one public IPv4 address. Additional IPv4 aliases are explicitly unavailable; one IPv6 address can be ordered separately.; traffic: Included transfer is pooled among VMs inside one cloud-region zone and prorated for partial-month use. Amsterdam's four zones pool traffic separately. Public-network traffic to cloud storage is charged.; private network: Cloud nodes advertise 20 Gbps private plus 20 Gbps public aggregate connectivity. The free Global Private Network is documented, but the current Cloud Server quota page says it becomes available only when the account also has a dedicated server.; api: VMs can be managed through the portal, Public API and region-scoped OpenStack API. The current portal also exposes SSH keys, power, images, snapshots, backups, reports and optional IPv6 controls.; storage network: Optional volumes can be attached or moved between VMs within the same region; the service is limited to selected locations.✓
- FirewallN/A
- Load balancer service: Separately billed shared or dedicated load-balancer instances can distribute traffic to Cloud Server or dedicated-server upstreams.; types: L4 TCP and L7 HTTP/HTTPS/HTTP2 with health checks, multiple algorithms, SSL termination, sticky sessions, optional GeoIP and cloud-storage log delivery.; networking: Private-IP traffic between the load balancer and upstream is uncharged; public-path traffic is billed. The first public IPv4 is included in the load-balancer base, not in the VM benchmark.; scope boundary: This is an optional network product and is not bundled into SSD.30.✓
- DNS management service: Authoritative DNS is managed through the customer portal or Public API and is free of charge.; record types: A, AAAA, CNAME, MX, TXT, NS, SRV, PTR, CAA, automatic SOA; verification: Domains can be activated through NS delegation or TXT ownership verification and preconfigured before cutover.✓
- Git integrations—
- Container registry—
Support
scope: Servers.com provides 24/7/365 non-administrative support for provisioning, operating-system installation and network configuration. One-time system administration is explicitly unavailable; customers operate the guest OS and applications.; request target: The support FAQ says all portal requests are processed within one hour. The About page separately markets an average response below 15 minutes, while the generic SLA itself promises only commercially reasonable response efforts; the marketing average is not represented as a contractual first-response guarantee.; availability: The generic Support and Service Level Agreement targets 99.99% service availability, with 5%, 25%, 50% and 100% next-month credits at successively lower monthly availability bands. A claim must be emailed within seven business days; maintenance, customer causes and listed external events are excluded.; refund: The billing FAQ offers a ten-day trial: a customer may cancel within ten days after a service is first provided and request repayment of charges from that period through sales@servers.com. No longer or unconditional Cloud Server refund is inferred.; billing: Cloud compute is postpaid by billed hour until its fixed monthly maximum. Powering off does not stop billing; deletion stops billing at the end of the cancellation hour. Bank cards, PayPal and wire transfer are supported.; taxes: Customers are responsible for sales, use, consumption taxes and VAT where applicable; a valid exemption certificate can prevent tax invoicing.
addresses: support@servers.com, sales@servers.com; scope: support and SLA-credit requests; sales handles cancellations and money-back requests
url: https://portal.servers.com/requests/new; scope: authenticated Requests section in the customer portal; published processing target: within one hour
What customers say
- + The small positive set praises gaming-server performance, low latency, uptime, a usable portal and responsive or helpful support; one HostAdvice reviewer praised pre-sales guidance and price.
- + Provider-authored customer case studies are excluded from the rating and themes.
- − Recurring service-customer complaints describe abrupt account or server suspension, data deletion without adequate warning, identity-verification rejection, instability or outages, and support replies perceived as templated or unwilling to refund.
- − Some Trustpilot entries concern job applications, cold outreach or alleged abuse handling rather than a purchased hosting service, and the visible shutdown complaint appears on both platforms. The weighted 2.1692 score therefore combines 13 platform entries, not necessarily 13 unique Cloud Server customers.
- − Both samples are tiny and cover Servers.com broadly, especially dedicated servers. They cannot establish the experience of a specific SSD.30 VM, location or support incident; Trustpilot labels the visible reviews unprompted, while HostAdvice displays affiliate alternatives and retains stale plan metadata.
Sources
- Product Live Cloud Servers product, location selector and flavor price matrix — Servers.com, checked 2026-07-16
- Docs Cloud Server concepts, shared hypervisors, images, backup and volumes — Servers.com, checked 2026-07-16
- Docs Cloud Server billing, traffic pooling and cancellation terms — Servers.com, checked 2026-07-16
- Docs Cloud Server hourly cap, KVM, backup and IP FAQ — Servers.com, checked 2026-07-16
- Docs Cloud Server resource, IP, image and quota limitations — Servers.com, checked 2026-07-16
- Docs Current Cloud Server access, lifecycle, image, snapshot and backup workflows — Servers.com, checked 2026-07-16
- Docs Current operating-system families and live-selector boundary — Servers.com, checked 2026-07-16
- Docs Preparing and deploying a custom Windows Cloud Server image — Servers.com, checked 2026-07-16
- API Servers.com REST API and Terraform provider — Servers.com, checked 2026-07-16
- API Cloud Server OpenStack API credentials and Keystone v3 — Servers.com, checked 2026-07-16
- Product Cloud Server Volumes architecture and limitations — Servers.com, checked 2026-07-16
- Product Load-balancing concepts for cloud and dedicated upstreams — Servers.com, checked 2026-07-16
- Docs Firewall service limitations and dedicated-server-only scope — Servers.com, checked 2026-07-16
- Docs Free portal and Public API DNS management — Servers.com, checked 2026-07-16
- Company About Servers.com by Nexcess, founding, offices and support average — Servers.com, checked 2026-07-16
- Company Servers.com contact page, company metadata and support channels — Servers.com, checked 2026-07-16
- Support Technical support scope, hours and request processing FAQ — Servers.com, checked 2026-07-16
- Support Support and Service Level Agreement — Servers.com, checked 2026-07-16
- Support Payment methods, invoice timing and ten-day money-back FAQ — Servers.com, checked 2026-07-16
- Company General terms, invoice-specific Servers entity, payment and taxes — Servers.com, checked 2026-07-16
- Reviews Servers.com aggregate rating and current public reviews — Trustpilot, checked 2026-07-16
- Reviews Servers.com aggregate rating and user reviews — HostAdvice, checked 2026-07-16