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ServerCheap

servercheap.com Jamestown, New York Founded 2019 · 7 yrs
1.40 (1)
United States 4

Benchmark offers

United States

Plan Price /mo vCPU RAM Storage Transfer vCPU/€
NVMe-KVM-6GB — monthly
Legacy SolusVM VPS · shared
€5.96
≈ $6.80
4 6 GiB 60 GB
NVMe virtual disk
 3 TB 0.67
NVMe-KVMb-10GB-New — monthly
VPS New Panel / SolusVM 2 VPS · shared
€5.96
≈ $6.80
4 10 GiB 80 GB
NVMe virtual disk
 6 TB 0.67
NVMe-KVM-1GB — quarterly commitment
Legacy SolusVM VPS · shared
€2.63
≈ $3.00
Term commitment
1 1 GiB 20 GB
NVMe virtual disk
 1 TB 0.38
NVMe-KVMb-4GB-New — quarterly commitment
VPS New Panel / SolusVM 2 VPS · shared
€2.63
≈ $3.00
Term commitment
2 4 GiB 40 GB
NVMe virtual disk
 5 TB 0.76

Platform

Products
name: VPS New Panel / SolusVM 2 VPS; category: customer_administered_full_root_kvm_virtual_machine; service model: Current in-stock Dallas KVM VMs managed through SolusVM 2. Every live order card includes one IPv4 address, a /64 IPv6 allocation, 10 Gbps DDoS protection, NVMe virtual storage, root-password configuration, VNC/terminal access and one to three snapshots.; current live order catalog: name: NVMe-KVMb-4GB-New; vcpu: 2; memory gib: 4; storage gb: 40; transfer tb: 5; snapshots: 1; billing: USD 9 quarterly; monthly equivalent usd: 3, name: NVMe-KVMb-10GB-New; vcpu: 4; memory gib: 10; storage gb: 80; transfer tb: 6; snapshots: 1; billing: USD 6.80 monthly; monthly usd: 6.8, name: NVMe-KVM-14GB-New; vcpu: 4; memory gib: 14; storage gb: 100; transfer tb: 8; snapshots: 1; billing: USD 8.89 monthly; monthly usd: 8.89, name: NVMe-KVM-24GB-New; vcpu: 6; memory gib: 24; storage gb: 150; transfer tb: 8; snapshots: 2; billing: USD 15.49 monthly; monthly usd: 15.49, name: NVMe-KVM-40GB-New; vcpu: 8; memory gib: 40; storage gb: 200; transfer tb: 9; snapshots: 3; billing: USD 23.99 monthly; monthly usd: 23.99, name: NVMe-KVM-56GB-New; vcpu: 10; memory gib: 56; storage gb: 300; transfer tb: 10; snapshots: 3; billing: USD 34.99 monthly; monthly usd: 34.99; storage type: NVMe virtual disk; processor disclosure: The marketing cards describe 3.1 GHz, second-generation Intel Xeon Gold Cascade Lake CPUs but publish no exact processor SKU. The order catalog does not make that model a location-wide hardware guarantee.; configuration conflict: The live order catalog says 'Upload Your ISO From Panel' for every current SolusVM 2 plan, including the 4-GiB entry. The public entry card simultaneously says 'No Custom ISOs'; custom ISO is therefore treated as offered for the family but disputed on that specific entry tier.; billing boundary: The 4-GiB entry has no monthly cycle: checkout offers USD 9 quarterly, USD 17.50 semi-annually or USD 33 annually. The benchmark uses the shortest recurring commitment and does not replace it with the lower annual equivalent., name: Legacy SolusVM VPS; category: legacy_customer_administered_full_root_kvm_virtual_machine; service model: Still-orderable Dallas KVM VMs on the legacy SolusVM control plane with one IPv4 address, /64 IPv6, NVMe storage, custom ISO support, VNC/terminal access and 10 Gbps DDoS protection.; current live order catalog: name: NVMe-KVM-1GB; vcpu: 1; memory gib: 1; storage gb: 20; transfer tb: 1; billing: USD 9 quarterly; monthly equivalent usd: 3, name: NVMe-KVM-6GB; vcpu: 4; memory gib: 6; storage gb: 60; transfer tb: 3; billing: USD 6.80 monthly; monthly usd: 6.8, name: NVMe-KVM-10GB; vcpu: 4; memory gib: 10; storage gb: 80; transfer tb: 4; billing: USD 8.89 monthly; monthly usd: 8.89, name: NVMe-KVM-20GB; vcpu: 6; memory gib: 20; storage gb: 120; transfer tb: 4; billing: USD 12.99 monthly; monthly usd: 12.99, name: NVMe-KVM-34GB; vcpu: 8; memory gib: 34; storage gb: 200; transfer tb: 4; billing: USD 20.99 monthly; monthly usd: 20.99; storage type: NVMe virtual disk; catalog reconciliation: The live WHMCS catalog controls. The marketing table still shows 2 TB instead of 1 TB for NVMe-KVM-1GB, USD 15.49/5 TB instead of USD 12.99/4 TB for NVMe-KVM-20GB, and USD 23.99/6 TB instead of USD 20.99/4 TB for NVMe-KVM-34GB. VPSBenchmarks also retains older prices.; billing boundary: NVMe-KVM-1GB is USD 9 quarterly; all other live legacy cards expose monthly prices., name: Dedicated servers; category: non_benchmark_adjacent_product; service model: ServerCheap also sells physical dedicated servers. They are outside this virtual-machine benchmark and are not used to fill VPS backup, support or SLA fields when the published policy is expressly dedicated-server-only.
Operating systems
current live selector: AlmaLinux 8.4, AlmaLinux 8.7, AlmaLinux 8.9, AlmaLinux 9.0, AlmaLinux 9.2, AlmaLinux 9.4, AlmaLinux 9.6, AlmaLinux 10.0, Alpine Linux, CentOS 7, CentOS 8, CentOS 8 Stream, CentOS 9 Stream, Debian 9, Debian 10, Debian 11, Debian 12, Debian 13, Fedora (version not stated), openSUSE latest, Rocky Linux 8.4, Rocky Linux 9, Ubuntu 18.04, Ubuntu 20.04, Ubuntu 22.04, Ubuntu 24.04, Ubuntu 26.04; catalog boundary: These 27 choices are the exact public SolusVM 2 checkout selector for the sampled monthly and quarterly plans. Their presence does not imply that obsolete or end-of-life releases receive upstream maintenance.; custom iso: The live current and legacy order catalogs expose custom ISO upload. The 4-GiB public marketing card conflicts by saying no custom ISO for that entry tier.; windows: not_found; bsd templates: not_found
Virtualization
virtualizer: KVM full virtualization; guest access: The public cart requires a hostname and root password. ServerCheap documents SSH credential delivery, browser VNC/terminal access, an independent guest kernel, OS reinstall, boot/reboot controls and ISO/template deployment.; control planes: current: SolusVM 2; legacy: SolusVM 1 / SolusVM; api: ServerCheap exposes official SolusVM 2 REST API documentation; VPSBenchmarks also marks an Admin REST API available.; monitoring: VPSBenchmarks reports CPU, network, disk-throughput and memory charts; the product page advertises usage graphs on the legacy panel.; unverified capabilities: nested virtualization, VM shelving, customer image export
CPU isolation
classification: shared; basis: The TOS prohibits sustained average usage of roughly 80% or more of allocated vCPU capacity and says customers may not use the VPS as a dedicated processing node. No plan promises customer-exclusive physical cores.; kernel boundary: ServerCheap's statement that each KVM guest has a dedicated/non-shared kernel describes full virtualization, not CPU-core exclusivity.; physical mapping: No vCPU-to-physical-core or SMT-thread mapping, host pinning promise, sibling-thread exclusivity or numeric oversubscription ratio is published.; processor disclosures: New-family cards market 3.1 GHz second-generation Intel Xeon Gold Cascade Lake CPUs without an exact SKU. Legacy cards publish only 2.8–3.2 GHz labels, and VPSBenchmarks says the observed CPU model is hidden.

Features

  • App installation root installation: Root credentials, SSH and KVM/VNC console access permit installation of compatible guest software.; os installation: The panel supports automatic first install and one-click OS reinstall from the current template list, plus custom ISO deployment where offered.; native application marketplace: not_found; management boundary: No managed guest-application installation or maintenance scope is published. Customers receive the tools to fully administer their VPS.
    ✓
  • Templates & images os templates: Twenty-seven live Linux template choices are enumerated under operating_systems.; custom iso: Both order families advertise ISO upload; the SolusVM 2 entry card has a documented public-page conflict.; snapshots: The live SolusVM 2 catalog includes one snapshot on the 4-, 10- and 14-GiB plans, two on 24 GiB, and three on 40- and 56-GiB. The panel supports create/restore workflows.; backup boundary: A snapshot is not represented as an independent offsite backup. No current scheduled VPS-backup frequency, retention period or restore SLA was found, and the formal policy's no-backup language is expressly about dedicated servers.
    ✓
  • Network orchestration addressing: Every live VPS card includes one IPv4 address and a /64 IPv6 allocation; the homepage says additional IPv4 addresses can be purchased.; lifecycle: SolusVM supplies boot, stop, reboot, reinstall, VNC/terminal, snapshot and monitoring functions. The current panel exposes documented REST API integration and SSH-key setup.; transfer: Current SolusVM 2 plans publish 5–10 TB; current legacy plans publish 1–4 TB. No overage rate or post-cap behavior is stated on the order cards.; ddos: All plans include 10 Gbps DDoS protection.; limitations: VPSBenchmarks explicitly reports no console upgrade, reverse DNS, shelving, floating IP or private-network extra service. No provider VPC, route-table or customer load-balancer object is claimed.
    ✓
  • Firewall infrastructure scope: ServerCheap says its network is protected by a firewall, monitored around the clock and protected by 10 Gbps DDoS mitigation.; guest scope: Root customers can administer an operating-system firewall.; control boundary: VPSBenchmarks explicitly marks provider-panel firewall unavailable. No customer edge-firewall rule object or firewall API is therefore claimed.
    ✓
  • Load balancer
    N/A
  • DNS management
    —
  • Git integrations
    —
  • Container registry
    —

Support

scope: ServerCheap provisions the KVM VM, network and control plane and gives the customer root, SSH and VNC access to fully administer the guest. A public technical-support ticket department is available, but no managed OS/application maintenance scope or contractual first-response target is published.; cpu fair use: Sustained average use around 80% or more of allocated vCPU capacity is prohibited; short bursts such as deployments, backups and traffic peaks are permitted when usage returns to a moderate level.; vps availability: The current VPS page advertises a 99.9% uptime guarantee and instant provisioning in most circumstances. The formal SLA's prorated credit schedule and hardware/backup terms are expressly written for dedicated servers, so they are not silently extended to VPS.; refund: The TOS offers one VPS refund per six months within seven days, provided the customer has not violated the terms. A violation voids the guarantee and makes any refund discretionary.; payment: PayPal and Stripe are accepted; Stripe supports major credit and debit cards.; taxes: not_found

Email ✓

address: info@servercheap.com; scope: published general contact address

Phone ✓

number: +1-716-240-2070; scope: published customer-support/contact number; hours: not_found

Ticket system ✓

url: https://servercheap.com/clients/submitticket.php; departments: Technical Support, other public department choices; response target: not_found

Live chat —
Languages: Not stated Hours: Not stated

What customers say

1.40 (1) HostAdvice: 1.4/5 · 1
Recurring praise
  • + No positive theme can be responsibly summarized from a single independent review, which is negative. Provider-selected homepage testimonials are excluded from the rating and themes.
Recurring complaints
  • − The sole review reports repeated SSH and VNC failures, a later data-center cooling outage, and dismissive support handling.
  • − This is an exceptionally fragile evidence base: one review produces the entire 1.4/5 score. HostAdvice says the brand lacks enough data for a proper recommendation, displays affiliate alternatives, and its embedded ServerCheap plan prices lag the current live catalog.

Sources