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RAD Web Hosting

radwebhosting.com Dallas, Texas Founded 2015 · 11 yrs
3.85 (44)

Legal entity: RadWeb LLC, trading as Rad Web Hosting

Benchmark offers

France

Plan Price /mo vCPU RAM Storage Transfer vCPU/€
VPS Reseller Evaluation — normal monthly resource-pool price
VPS Reseller / Virtual Private Cloud resource pool · dedicated
€7.89
≈ $9.00
1 1 GiB 20 GB
SSD resource-pool total shared among customer-created VMs
1 TB 0.13
KVM-SSD-1 — normal monthly list price
KVM-SSD VPS · dedicated
€16.66
≈ $19.00
1 1 GiB 16 GB
RAID-10 SSD virtual-disk allocation; duplicated NVMe alias claim not normalized
1 TB 0.06
20GB CLOUD VPS — normal monthly list price
Cloud VPS · dedicated
€17.53
≈ $19.99
1 1 GiB 20 GB
RAID-10 SSD virtual-disk allocation
1 TB 0.06
Public Cloud Starter — normal monthly list price
Public Cloud Servers · guaranteed
€26.29
≈ $29.99
1 2 GiB 40 GB
SSD virtual-disk allocation
5 TB 0.04
Windows VPS 2048 — normal monthly list price
Windows VPS · dedicated
€26.29
≈ $29.99
1 2 GiB 40 GB
RAID-10 SSD virtual-disk allocation
5 TB 0.04
KVM-SSD-.25 — undiscounted annual-list monthly equivalent
KVM-SSD VPS · dedicated
€7.01
≈ $8.00
Term commitment
1 0.25 GiB 4 GB
RAID-10 SSD virtual-disk allocation; duplicated NVMe alias claim not normalized
1 TB 0.14

United States

Plan Price /mo vCPU RAM Storage Transfer vCPU/€
VPS Reseller Evaluation — normal monthly resource-pool price
VPS Reseller / Virtual Private Cloud resource pool · dedicated
€7.89
≈ $9.00
1 1 GiB 20 GB
SSD resource-pool total shared among customer-created VMs
1 TB 0.13
KVM-SSD-1 — normal monthly list price
KVM-SSD VPS · dedicated
€16.66
≈ $19.00
1 1 GiB 16 GB
RAID-10 SSD virtual-disk allocation; duplicated NVMe alias claim not normalized
1 TB 0.06
20GB CLOUD VPS — normal monthly list price
Cloud VPS · dedicated
€17.53
≈ $19.99
1 1 GiB 20 GB
RAID-10 SSD virtual-disk allocation
1 TB 0.06
Public Cloud Starter — normal monthly list price
Public Cloud Servers · guaranteed
€26.29
≈ $29.99
1 2 GiB 40 GB
SSD virtual-disk allocation
5 TB 0.04
Windows VPS 2048 — normal monthly list price
Windows VPS · dedicated
€26.29
≈ $29.99
1 2 GiB 40 GB
RAID-10 SSD virtual-disk allocation
5 TB 0.04
DDOS-SSD-1 — normal monthly list price
DDoS Protected VPS · dedicated
€35.06
≈ $39.99
1 1 GiB 16 GB
RAID-10 SSD virtual-disk allocation
1 TB 0.03
KVM-SSD-.25 — undiscounted annual-list monthly equivalent
KVM-SSD VPS · dedicated
€7.01
≈ $8.00
Term commitment
1 0.25 GiB 4 GB
RAID-10 SSD virtual-disk allocation; duplicated NVMe alias claim not normalized
1 TB 0.14

Platform

Products
name: KVM-SSD VPS; category: self_service_dedicated_logical_vcpu_root_virtual_machine; service model: Unmanaged KVM virtual machines with full root/SSH access, Virtualizor, one IPv4, an IPv6 /64, 1 Gbps networking and RAID-10 solid-state virtual disks. Current product/configurator pages describe CPU units as dedicated vCPU cores, but do not document physical-core, SMT-sibling or pinning semantics. The same product IDs are reused by SSD, NVMe, Linux, cheap VPS, Docker and MikroTik landing pages; those are marketing/image aliases rather than additional VM families.; current undiscounted matrix: plan: KVM-SSD-.25; product id: 902; vcpu: 1; memory gib: 0.25; storage gb: 4; storage type: RAID-10 SSD; transfer tb: 1; normal monthly equivalent usd: 8; shortest cycle: annual; USD 96 undiscounted total, plan: KVM-SSD-.5; product id: 888; vcpu: 1; memory gib: 0.5; storage gb: 8; storage type: RAID-10 SSD; transfer tb: 1; normal monthly equivalent usd: 14; shortest cycle: annual; month-to-month unavailable, plan: KVM-SSD-1; product id: 889; vcpu: 1; memory gib: 1; storage gb: 16; storage type: RAID-10 SSD; transfer tb: 1; normal monthly usd: 19, plan: KVM-SSD-2; product id: 890; vcpu: 1; memory gib: 2; storage gb: 32; storage type: RAID-10 SSD; transfer tb: 1; normal monthly usd: 29, plan: KVM-SSD-4; product id: 891; vcpu: 1; memory gib: 4; storage gb: 64; storage type: RAID-10 SSD; transfer tb: 2; normal monthly usd: 59, plan: KVM-SSD-8; product id: 892; vcpu: 2; memory gib: 8; storage gb: 128; storage type: RAID-10 SSD; transfer tb: 4; normal monthly usd: 99, plan: KVM-SSD-12; product id: 893; vcpu: 3; memory gib: 12; storage gb: 192; storage type: RAID-10 SSD; transfer tb: 6; normal monthly usd: 149, plan: KVM-SSD-16; product id: 894; vcpu: 4; memory gib: 16; storage gb: 256; storage type: RAID-10 SSD; transfer tb: 8; normal monthly usd: 199, plan: KVM-SSD-24; product id: 895; vcpu: 6; memory gib: 24; storage gb: 384; storage type: RAID-10 SSD; transfer tb: 12; normal monthly usd: 299, plan: KVM-SSD-32; product id: 896; vcpu: 8; memory gib: 32; storage gb: 512; storage type: RAID-10 SSD; transfer tb: 16; normal monthly usd: 379, plan: KVM-SSD-48; product id: 897; vcpu: 12; memory gib: 48; storage gb: 768; storage type: RAID-10 SSD; transfer tb: 24; normal monthly usd: 549, plan: KVM-SSD-64; product id: 898; vcpu: 16; memory gib: 64; storage gb: 1024; storage type: RAID-10 SSD; transfer tb: 32; normal monthly usd: 729, plan: KVM-SSD-96; product id: 899; vcpu: 24; memory gib: 96; storage gb: 1536; storage type: RAID-10 SSD; transfer tb: 48; normal monthly usd: 999, plan: KVM-SSD-128; product id: 900; vcpu: 32; memory gib: 128; storage gb: 2048; storage type: RAID-10 SSD; transfer tb: 64; normal monthly usd: 1249, plan: KVM-SSD-192; product id: 901; vcpu: 48; memory gib: 192; storage gb: 3072; storage type: RAID-10 SSD; transfer tb: 96; normal monthly usd: 1799, plan: KVM-SSD-256; product id: 983; vcpu: 64; memory gib: 256; storage gb: 4096; storage type: RAID-10 SSD; transfer tb: 128; normal monthly usd: 2499; storage claim boundary: The live configurator and primary KVM page call the disk RAID-10 SSD. A duplicated NVMe landing page maps to the same product IDs while promising NVMe/free upgrades. Benchmark storage therefore remains RAID-10 SSD and preserves the conflicting NVMe marketing claim rather than silently upgrading it.; promotion boundary: Live checkout currently applies labeled automatic discounts, and the site advertises FAST50 and other coupons. The matrix and benchmarks retain the provider's undiscounted list basis; discounts, coupons and teaser hero prices are excluded., name: Cloud VPS; category: self_service_dedicated_logical_vcpu_root_virtual_machine; service model: Four unmanaged KVM/Virtualizor full-root plans with dedicated provider-described CPUs, RAID-10 SSD, one IPv4, an IPv6 /64 and 1 Gbps connectivity. The product landing page displays older term-equivalent figures; the live configurator's current undiscounted monthly bases control.; current undiscounted monthly matrix: plan: 20GB CLOUD VPS; product id: 332; vcpu: 1; memory gib: 1; storage gb: 20; storage type: RAID-10 SSD; transfer tb: 1; monthly usd: 19.99, plan: 40GB CLOUD VPS; product id: 333; vcpu: 2; memory gib: 2; storage gb: 40; storage type: RAID-10 SSD; transfer tb: 2; monthly usd: 29.99, plan: 80GB CLOUD VPS; product id: 334; vcpu: 3; memory gib: 3; storage gb: 80; storage type: RAID-10 SSD; transfer tb: 3; monthly usd: 39.99, plan: 100GB CLOUD VPS; product id: 335; vcpu: 4; memory gib: 4; storage gb: 100; storage type: RAID-10 SSD; transfer tb: 4; monthly usd: 49.99, name: Public Cloud Servers; category: self_service_guaranteed_resource_root_virtual_machine; service model: KVM public-cloud VMs with full root, one IPv4, an IPv6 /64, 1 Gbps, 5 TB transfer and portal firewall, power, console, reload and reverse-DNS controls. RAD describes isolated or dedicated portions of resources but does not explicitly promise dedicated CPU cores for this family, so the directory uses guaranteed rather than dedicated CPU allocation.; current undiscounted monthly matrix: plan: Starter; product id: 22; vcpu: 1; memory gib: 2; storage gb: 40; storage type: SSD; transfer tb: 5; monthly usd: 29.99, plan: Business; product id: 23; vcpu: 2; memory gib: 4; storage gb: 80; storage type: SSD; transfer tb: 5; monthly usd: 49.99, plan: Corporate; product id: 24; vcpu: 4; memory gib: 8; storage gb: 160; storage type: SSD; transfer tb: 5; monthly usd: 79.99, plan: Platinum; product id: 25; vcpu: 8; memory gib: 16; storage gb: 320; storage type: SSD; transfer tb: 5; monthly usd: 139.99; catalog discrepancy: The landing page says USA and shows lower stale/promotional prices, while the live configurator currently exposes Dallas, New York, Paris and Tokyo and labels its lower checkout total as a discount. The current selector establishes location availability; the undiscounted bases above establish comparison prices., name: Windows VPS; category: self_service_dedicated_logical_vcpu_administrator_virtual_machine; service model: KVM Windows Server evaluation VMs with Administrator/RDP control, Virtualizor, provider-described dedicated CPU cores at 2.6–3.7 GHz, RAID-10 SSD, one IPv4, an IPv6 /64 and 5 TB transfer. A customer must license continued Windows use as applicable.; current undiscounted monthly matrix: plan: Windows VPS 2048; product id: 264; vcpu: 1; memory gib: 2; storage gb: 40; storage type: RAID-10 SSD; transfer tb: 5; monthly usd: 29.99, plan: Windows VPS 4096; product id: 265; vcpu: 2; memory gib: 4; storage gb: 80; storage type: RAID-10 SSD; transfer tb: 5; monthly usd: 49.99, plan: Windows VPS 8192; product id: 266; vcpu: 4; memory gib: 8; storage gb: 160; storage type: RAID-10 SSD; transfer tb: 5; monthly usd: 99.99, plan: Windows VPS 16384; product id: 267; vcpu: 8; memory gib: 16; storage gb: 320; storage type: RAID-10 SSD; transfer tb: 5; monthly usd: 199.99, plan: Windows VPS 32768; product id: 853; vcpu: 16; memory gib: 32; storage gb: 640; storage type: RAID-10 SSD; transfer tb: 5; monthly usd: 399.99, name: DDoS Protected VPS; category: self_service_dedicated_logical_vcpu_root_virtual_machine; service model: Dallas-only KVM/Virtualizor full-root VMs with provider-described dedicated CPUs, RAID-10 SSD, 1 Gbps, one IPv4, an IPv6 /64 and protection marketed up to 1 Tbps. This is a separately priced family, not proof that every standard VPS includes 1 Tbps mitigation.; current undiscounted monthly matrix: plan: DDOS-SSD-1; product id: 877; vcpu: 1; memory gib: 1; storage gb: 16; storage type: RAID-10 SSD; transfer tb: 1; monthly usd: 39.99, plan: DDOS-SSD-4; product id: 878; vcpu: 1; memory gib: 4; storage gb: 64; storage type: RAID-10 SSD; transfer tb: 2; monthly usd: 79.99, plan: DDOS-SSD-8; product id: 879; vcpu: 2; memory gib: 8; storage gb: 128; storage type: RAID-10 SSD; transfer tb: 4; monthly usd: 119.99, plan: DDOS-SSD-16; product id: 880; vcpu: 4; memory gib: 16; storage gb: 256; storage type: RAID-10 SSD; transfer tb: 8; monthly usd: 219.99, plan: DDOS-SSD-32; product id: 881; vcpu: 8; memory gib: 32; storage gb: 512; storage type: RAID-10 SSD; transfer tb: 16; monthly usd: 399.99, plan: DDOS-SSD-48; product id: 920; vcpu: 12; memory gib: 48; storage gb: 768; storage type: RAID-10 SSD; transfer tb: 24; monthly usd: 599.99, plan: DDOS-SSD-64; product id: 943; vcpu: 16; memory gib: 64; storage gb: 1024; storage type: RAID-10 SSD; transfer tb: 32; monthly usd: 749.99, name: VPS Reseller / Virtual Private Cloud resource pools; category: self_service_dedicated_resource_pool_for_root_virtual_machines; service model: KVM reseller pools managed through Virtualizor, a full admin API and optional WHMCS module. The listed CPU, RAM, disk, transfer and IPv4 resources are pool totals that a reseller divides among an unlimited number of VMs; they are not the resources of every created VM. RAD describes the pool CPU/RAM/storage as dedicated, without physical-core mapping.; current undiscounted monthly matrix: plan: Evaluation; product id: 778; vcpu pool: 1; memory gib pool: 1; storage gb pool: 20; transfer tb pool: 1; ipv4 pool: 1; monthly usd: 9, plan: Starter; vcpu pool: 2; memory gib pool: 2; storage gb pool: 60; transfer tb pool: 2; ipv4 pool: 2; monthly usd: 19, plan: Lite; vcpu pool: 5; memory gib pool: 10; storage gb pool: 200; transfer tb pool: 5; ipv4 pool: 5; monthly usd: 59, plan: Pro; vcpu pool: 10; memory gib pool: 20; storage gb pool: 500; transfer tb pool: 10; ipv4 pool: 10; monthly usd: 99, plan: Ultra 15; vcpu pool: 15; memory gib pool: 30; storage gb pool: 1500; transfer tb pool: not_found in current full matrix; ipv4 pool: 15; monthly usd: 149, plan: Ultra 20; vcpu pool: 20; memory gib pool: 40; storage gb pool: 2000; transfer tb pool: not_found in current full matrix; ipv4 pool: 20; monthly usd: 189, plan: Ultra 30; vcpu pool: 30; memory gib pool: 60; storage gb pool: 3000; transfer tb pool: not_found in current full matrix; ipv4 pool: 30; monthly usd: 279, plan: Ultra 40; vcpu pool: 40; memory gib pool: 80; storage gb pool: 4000; transfer tb pool: not_found in current full matrix; ipv4 pool: 40; monthly usd: 359, plan: Ultra 60; vcpu pool: 60; memory gib pool: 120; storage gb pool: 6000; transfer tb pool: not_found in current full matrix; ipv4 pool: 60; monthly usd: 519, plan: Ultra 80; vcpu pool: 80; memory gib pool: 160; storage gb pool: 8000; transfer tb pool: not_found in current full matrix; ipv4 pool: 80; monthly usd: 669, plan: Ultra 100; vcpu pool: 100; memory gib pool: 200; storage gb pool: 10000; transfer tb pool: not_found in current full matrix; ipv4 pool: 100; monthly usd: 819, plan: Ultra 125; vcpu pool: 125; memory gib pool: 250; storage gb pool: 12500; transfer tb pool: not_found in current full matrix; ipv4 pool: 125; monthly usd: 999, plan: Ultra 150; vcpu pool: 150; memory gib pool: 300; storage gb pool: 15000; transfer tb pool: not_found in current full matrix; ipv4 pool: 150; monthly usd: 1199, plan: Ultra 200; vcpu pool: 200; memory gib pool: 400; storage gb pool: 20000; transfer tb pool: not_found in current full matrix; ipv4 pool: 200; monthly usd: 1599, plan: Ultra 250; vcpu pool: 250; memory gib pool: 500; storage gb pool: 25000; transfer tb pool: not_found in current full matrix; ipv4 pool: 250; monthly usd: 1949, plan: Ultra 300; vcpu pool: 300; memory gib pool: 600; storage gb pool: 30000; transfer tb pool: not_found in current full matrix; ipv4 pool: 300; monthly usd: 2399, plan: Ultra 400; vcpu pool: 400; memory gib pool: 800; storage gb pool: 40000; transfer tb pool: not_found in current full matrix; ipv4 pool: 400; monthly usd: 3199, plan: Ultra 500; vcpu pool: 500; memory gib pool: 1000; storage gb pool: 50000; transfer tb pool: not_found in current full matrix; ipv4 pool: 500; monthly usd: 3899; promotion boundary: The displayed 50VPSPARTNER coupon prices are excluded. Evaluation's renewable USD 9 undiscounted one-month pool price is benchmarked. The overlapping Virtual Private Cloud page is a smaller/older presentation of the same resource-pool products and is not double-counted., name: AzuraCast VPS; category: root_virtual_machine_catalog_without_comparable_normal_price_or_resolved_city; service model: Five KVM full-root VMs with a preinstalled AzuraCast, Docker and Ubuntu 20.04 image, provider-described dedicated Intel Xeon E5-26XX CPU and SSD. The page identifies only USA, not a selectable city/facility, and shows starred 36-month term figures while anonymous ordering diverts through a hosting-style domain step. It is cataloged but not assigned to Dallas or Secaucus and not benchmarked because a current normal no-promotion price and physical city could not be verified.; advertised 36 month term matrix: plan: AC-VPS2; product id: 785; vcpu: 1; memory gib: 2; storage gb: 50; storage type: SSD; transfer tb: 1; advertised monthly usd: 19, plan: AC-VPS4; product id: 786; vcpu: 2; memory gib: 4; storage gb: 100; storage type: SSD; transfer tb: 2; advertised monthly usd: 39, plan: AC-VPS6; product id: 787; vcpu: 3; memory gib: 6; storage gb: 150; storage type: SSD; transfer tb: 3; advertised monthly usd: 59, plan: AC-VPS8; product id: 788; vcpu: 4; memory gib: 8; storage gb: 200; storage type: SSD; transfer tb: 4; advertised monthly usd: 79, plan: AC-VPS16; product id: 789; vcpu: 8; memory gib: 16; storage gb: 400; storage type: SSD; transfer tb: 8; advertised monthly usd: 159, name: Managed/cPanel variants, dedicated servers and hosting; category: scope_boundary; service model: cPanel and other paid panel licenses are configurable add-ons to the same KVM VPS and are not duplicate VM families. The fully managed VPS FAQ explicitly withholds root-user access and directs customers needing root to unmanaged VPS, so managed VPS is outside this directory's root-VM scope. Dedicated servers are bare metal; shared/reseller/application hosting does not establish guest-OS root. Phoenix remains a current RAD data-center/dedicated-server market but is absent from every live VPS location selector reviewed and is therefore excluded from the current VPS footprint.
Operating systems
current automatic templates: AlmaLinux 8, 9 and 10, Rocky Linux 8, 9 and 10, CentOS 7 and 8; CentOS Stream 9 and 10 in the live selector, Oracle Linux 8, 9 and 10, Debian 10, 11, 12 and 13, Fedora 42, 43 and 44, Ubuntu 18.04, 20.04, 22.04, 24.04 and 26.04 LTS, CloudLinux 8 and 9 paid templates, Windows Server 2008 R2, 2012 R2, 2016, 2019, 2022 and 2025 Evaluation, Webuzo, CyberPanel and AzuraCast prebuilt variants; image age boundary: The live selector and template knowledgebase still expose several legacy or end-of-life releases. Their presence records deployability, not a claim of upstream security support.; iso library: The Virtualizor library publishes more than 70 AMD64 media choices spanning Linux distributions, FreeBSD/NetBSD/OpenBSD, router/firewall appliances, PBX, recovery tools and Windows evaluation media. Some library filenames are old; customers should verify upstream status before deployment.; custom iso: Customers can supply a publicly reachable AMD64 ISO URL in Virtualizor, make the media available across their account's cloud/VPS servers, attach or boot it, and delete it later.; access: Linux root/SSH and Windows Administrator/RDP; evaluation/BYOL licensing obligations remain with the customer.
Virtualization
hypervisor: KVM; control plane: RAD Hosting Dashboard plus Virtualizor. Documented controls include start, stop, restart, shutdown timers, console/VNC, rescue mode, hostname and password changes, OS reinstall, manual/custom ISO boot, ACPI/APIC/VNC settings, utilization charts, firewall plans, reverse DNS, backups and snapshots.; guest access: Full Linux root/SSH or Windows Administrator/RDP access on the in-scope unmanaged families. SSH-key storage/injection is available; VPS reseller accounts can create and manage their downstream VMs through an admin API and WHMCS module.; console boundary: A KVM page markets 'IPMI access', but the documented customer facility is a virtual console/VNC and VPS panel. No ownership or access to a physical server BMC is inferred.; nested virtualization: not_found
CPU isolation
directory classifications: kvm ssd: dedicated; cloud vps: dedicated; public cloud: guaranteed; windows vps: dedicated; ddos protected vps: dedicated; vps reseller pool: dedicated pool allocation; azuracast vps: dedicated; provider language: Current product/configuration pages explicitly call the KVM-SSD, Cloud VPS, Windows, DDoS, reseller-pool and AzuraCast CPU allocation dedicated. Public Cloud promises isolated/dedicated portions of resources but does not specifically promise dedicated CPU cores.; logical core boundary: RAD publishes vCPU/core counts, not a physical-core entitlement. Dedicated is retained as the provider's allocation claim and is not recast as a complete physical core, exclusive SMT sibling or owned host.; processor disclosure: General KVM pages cite Intel Xeon E5-26XX-class processors; Windows cites 2.6–3.7 GHz and AzuraCast 2.6–2.9 GHz. A guaranteed current host model per location is not published.; shared host boundary: The AUP/terms regulate high-load scripts and shared hypervisor impact. This reinforces that dedicated vCPU wording does not establish exclusive ownership of the host.; physical core mapping: not_found; hardware thread mapping: not_found; pinning policy: not_found; oversubscription ratio: not_found

Features

  • App installation guest installation: Full root/Administrator control permits arbitrary compatible customer-managed software.; native options: The configurator offers control-panel installation/licensing for cPanel/WHM, Plesk, Webuzo, InterWorx, CentOS Web Panel, ISPConfig and Webmin. Paid Softaculous advertises more than 397 application installers; an AzuraCast image is separately sold.; container boundary: Docker and MikroTik pages route to the ordinary KVM product IDs. They are use-case/template marketing, not integrations with Docker Hub or another container-image registry.
  • Templates & images os templates: Current automatic Linux, Windows evaluation and appliance templates are enumerated under operating_systems.; iso and custom media: A provider ISO library plus customer URL-uploaded AMD64 ISO media are available in Virtualizor.; snapshots: On-demand snapshot backups/restore points are optional for enabled SSD VPSs. Existing customers request activation by ticket; new customers select backup settings during checkout.; paid backups: Current KVM configuration exposes optional backup service rather than an included copy; published examples are USD 9.99/month weekly and USD 19.99/month nightly depending on family/configuration.; backup contract boundary: Customers remain responsible for independent backups; optional snapshots/backups do not erase the contractual recovery and data-loss limitations.
  • Network orchestration control planes: RAD Hosting Dashboard, Virtualizor VPS panel, Virtualizor user API, VPS Reseller admin API and WHMCS module; retail vps controls: power start, restart and poweroff through documented user API calls, VNC/console and rescue, hostname/root-password and OS reinstall, SSH keys, custom ISO, monitoring charts, firewall plans, reverse DNS, backup/snapshot controls, upgrade through the customer interface; reseller api controls: read resource-pool capacity, create, list, edit and delete VMs, add/list SSH keys, add ISO by URL, manage users and downstream VM resources, DNS zone and record operations; api authentication: Cloud Panel creates an API key pair, supports optional source-IP allowlisting and can enable API-activity logging.; included network: Normal root-VM plans publish one IPv4, an IPv6 /64 and 1 Gbps connectivity with plan-specific transfer. Optional configuration includes additional IPv4, extra transfer and a USD 10/month 10 Gbps port option where available.; ddos: Standard network material describes native mitigation up to 5 Gbps; the separately priced Dallas DDoS family markets up to 1 Tbps. The SLA excludes DDoS-caused interruptions from credits.; private network floating ip bgp: not_found
  • Firewall control: The Hosting Dashboard exposes Firewall > Add Firewall Plan and rule configuration for VPS/cloud services; the plan is then associated with the service.; scope: This is a provider-side panel control in addition to any guest firewall. Public limits, statefulness, default rule count and standalone price were not found.
  • Load balancer availability: RAD's managed-support guide lists advanced/custom load-balancing solutions as staff-delivered work.; qualification: No standard self-service load-balancer SKU, public algorithm/health-check specification or standalone price was found. Fully managed VPS itself is outside root scope because it withholds root; this entry describes an optional professional service, not an included retail-VM control.
  • DNS management reverse dns: Customers can manage PTR/rDNS from the VPS panel/dashboard.; authoritative dns: RAD sells domain/DNS service and publishes user-API operations for zone information and DNS-record creation, editing and deletion.; qualification: DNS-zone service and reverse DNS are distinct from a managed global traffic/load-balancing product.
  • Git integrations
  • Container registry

Support

base vps: Unmanaged root VM. Included support covers account/billing, provider hardware and downtime, basic environment troubleshooting, network/DNS/email issues, server-wide applications and control-panel navigation/basic settings.; excluded work: The scope excludes third-party application installation/configuration/troubleshooting when not included, plugins/scripts, custom code and content/data administration. Extended work may be quoted; the managed guide publishes USD 160/hour for out-of-scope administration.; managed boundary: Optional Premier/Proactive support is exposed in some root-VM configurators and requires cPanel, while the fully managed VPS product explicitly withholds root access. The directory does not benchmark a managed root variant or assume that buying management preserves unrestricted root.; sla: Published VPS SLA is 99.9% network and power uptime. After the threshold is exceeded, credit is 5% for each cumulative hour, requested by billing ticket within five days and capped at 100%; planned maintenance, customer configuration, billing suspension and DDoS are among exclusions. Public Cloud marketing separately says 100% uptime, but the contractual SLA remains 99.9%.; refund: The current product-specific policy offers a 30-day guarantee to first-time VPS customers, limited to one refund per customer and subject to a written Accounting request and exclusions including licenses, managed support, administrative/labor fees and policy violations. Payment-gateway fees may be deducted.; response and resolution sla: not_found

Email

Published addresses include support@radwebhosting.com, info@radwebhosting.com and sales@radwebhosting.com.

Phone

+1 866-844-4908

Ticket system

The client area accepts technical, sales and billing tickets; tickets are also the documented path for existing-server snapshot activation and SLA-credit requests.

Live chat

The support page advertises live chat with a live support agent.

Languages: support language: English; qualification: Current public support content explicitly establishes English service. The WHMCS portal exposes many translated interface choices and SourceForge lists several product languages, but neither establishes staffed human support in those languages. Hours: technical support: 24/7 L1–L3 support by ticket and live chat; network facilities: 24/7 operations/security are stated on the location pages; guaranteed first response: not_found; guaranteed resolution: not_found

What customers say

3.85 (44) Trustpilot: 3.8/5 · 42 SourceForge: 5.0/5 · 2
Recurring praise
  • + Across the current Trustpilot pages, recurring positive themes include responsive or technically helpful support, VPS-reseller usability, fast provisioning, price/value and stable server performance.
  • + Both SourceForge reviewers in February–March 2025 scored five stars and mention reliable unmanaged infrastructure, quick support, Dallas performance, flexibility and billing convenience.
Recurring complaints
  • Trustpilot's lower reviews report slow support, payment/provisioning or account-access friction, migration/data/domain-transfer disputes, refund dissatisfaction and one IPv6-configuration dispute.
  • The review population mixes VPS, dedicated, domain and web-hosting experiences and is not location- or plan-specific. SourceForge has only two reviews; one mentions an initial connection issue and asks for more panel features, so its perfect score is a very small signal. RAD also embeds higher self-published aggregate scores with inconsistent counts; those marketing widgets are not included in the independent review-count-weighted mean.

Sources