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RackGenius

rackgenius.com Muskegon, Michigan Founded 2020 · 6 yrs
4.80 (87)

Legal entity: Snakecraft Hosting LLC, doing business as RackGenius

United States 2

Benchmark offers

United States

Plan Price /mo vCPU RAM Storage Transfer vCPU/€
2GB Value KVM VPS — normal monthly price
Value KVM VPS · shared
€4.38
≈ $5.00
2 2 GiB 25 GB
RAID-1 U.2 virtual-disk allocation; not an exclusive physical drive
 2 TB 0.46
2GB Premium KVM VPS — normal monthly price
Premium KVM VPS / VDS · dedicated
€7.89
≈ $9.00
1 2 GiB 25 GB
RAID-1 NVMe virtual-disk allocation; not an exclusive physical drive
 2 TB 0.13

Platform

Products
name: Value KVM VPS; category: self_service_shared_logical_vcpu_root_virtual_machine; service model: Instantly provisioned, unmanaged KVM virtual machines with full root/SSH control, VirtFusion lifecycle management, AMD EPYC 7542 processors, DDR4-2666 memory, mirrored RAID-1 U.2 storage, one IPv4, an IPv6 /64, monthly transfer and included automatic/on-demand backups. CPU units are explicitly shared logical cores; the AUP limits shared plans to no more than 50% CPU for longer than 15 continuous minutes.; current monthly matrix: plan: 2GB Value KVM VPS; vcpu: 2; memory gib: 2; storage gb: 25; storage type: RAID-1 U.2; transfer tb: 2; monthly usd: 5, plan: 4GB Value KVM VPS; vcpu: 2; memory gib: 4; storage gb: 50; storage type: RAID-1 U.2; transfer tb: 3; monthly usd: 9, plan: 6GB Value KVM VPS; vcpu: 4; memory gib: 6; storage gb: 75; storage type: RAID-1 U.2; transfer tb: 4; monthly usd: 13, plan: 8GB Value KVM VPS; vcpu: 4; memory gib: 8; storage gb: 100; storage type: RAID-1 U.2; transfer tb: 5; monthly usd: 17, plan: 12GB Value KVM VPS; vcpu: 6; memory gib: 12; storage gb: 150; storage type: RAID-1 U.2; transfer tb: 8; monthly usd: 24, plan: 16GB Value KVM VPS; vcpu: 8; memory gib: 16; storage gb: 200; storage type: RAID-1 U.2; transfer tb: 10; monthly usd: 33, plan: 24GB Value KVM VPS; vcpu: 12; memory gib: 24; storage gb: 300; storage type: RAID-1 U.2; transfer tb: 12; monthly usd: 49, plan: 32GB Value KVM VPS; vcpu: 16; memory gib: 32; storage gb: 400; storage type: RAID-1 U.2; transfer tb: 16; monthly usd: 65, name: Premium KVM VPS / VDS; category: self_service_dedicated_logical_vcpu_root_virtual_machine; service model: Unmanaged KVM virtual machines with full root/SSH control, VirtFusion management, provider-described dedicated logical Ryzen 9 7950X cores, DDR5-3600 memory, mirrored RAID-1 NVMe storage, one IPv4, an IPv6 /64, monthly transfer and included automatic/on-demand backups. Dedicated refers to a logical core; RackGenius does not promise a complete physical core, identify SMT mapping or publish pinning/oversubscription mechanics.; current monthly matrix: plan: 2GB Premium KVM VPS; vcpu: 1; memory gib: 2; storage gb: 25; storage type: RAID-1 NVMe; transfer tb: 2; monthly usd: 9, plan: 4GB Premium KVM VPS; vcpu: 1; memory gib: 4; storage gb: 50; storage type: RAID-1 NVMe; transfer tb: 3; monthly usd: 17, plan: 6GB Premium KVM VPS; vcpu: 2; memory gib: 6; storage gb: 75; storage type: RAID-1 NVMe; transfer tb: 4; monthly usd: 25, plan: 8GB Premium KVM VPS; vcpu: 2; memory gib: 8; storage gb: 100; storage type: RAID-1 NVMe; transfer tb: 5; monthly usd: 33, plan: 12GB Premium KVM VPS; vcpu: 3; memory gib: 12; storage gb: 150; storage type: RAID-1 NVMe; transfer tb: 8; monthly usd: 49, plan: 16GB Premium KVM VPS; vcpu: 4; memory gib: 16; storage gb: 200; storage type: RAID-1 NVMe; transfer tb: 10; monthly usd: 65, plan: 24GB Premium KVM VPS; vcpu: 6; memory gib: 24; storage gb: 300; storage type: RAID-1 NVMe; transfer tb: 12; monthly usd: 97, plan: 32GB Premium KVM VPS; vcpu: 8; memory gib: 32; storage gb: 400; storage type: RAID-1 NVMe; transfer tb: 16; monthly usd: 129; catalog discrepancy: The current live Premium storefront exposes all eight rows, including the orderable USD 17 4GB plan. RackGenius's first-party product-feed API currently returns only seven Premium rows and omits that 4GB product, so the live storefront controls the complete matrix., name: LTO and IPv6.rocks KVM VPS; category: promotion_boundary; service model: The current catalog also exposes limited-time LTO VPS and discounted IPv6.rocks Value VPS variants. RackGenius explicitly defines LTO as Limited Time Only and says those products may never return to stock; the IPv6.rocks storefront likewise labels its IPv6-only/direct-IPv4-free prices limited time. They remain qualifying KVM VM products when orderable but are excluded from normal-price benchmarks because the offers are expressly temporary., name: Dedicated servers, game hosting, web hosting and free Genius Impact VPS; category: scope_and_promotion_boundary; service model: Dedicated servers are physical bare metal and are excluded from VM comparisons. Managed game and shared web hosting do not establish guest-OS root. Free student/nonprofit VPS access is eligibility-based and excluded from price rankings.
Operating systems
documented image families: Ubuntu, Fedora, Debian, CentOS, Windows Server; versions and editions: not_found; linux installation: The VirtFusion build flow selects an image, hostname and timezone and can inject an SSH public key before installation.; windows licensing: Customers must provide their own Windows Server license or use the evaluation version.; custom iso: Direct-URL upload and mounting through VirtFusion's Media tab is described in a provider response on the current Trustpilot profile; current public knowledgebase limits were not found.
Virtualization
hypervisor: KVM; control plane: VirtFusion web panel reached from the RackGenius client area. Documented operations include initial OS build, SSH-key injection, server power cycling, IPv4/IPv6 inspection, reverse-DNS changes, backup viewing/restoration, account-token sharing and plan upgrades; VPSBenchmarks also reports CPU, network, disk and memory charts.; guest access: Full Linux root/SSH access. Windows images issue RDP login credentials; customers must supply their own Windows Server license or use the evaluation version.; custom media: A RackGenius response on its Trustpilot profile states that customers can add a direct-download URL in VirtFusion's Media tab to upload and mount a custom ISO; exact size, format and retention limits are not publicly documented.; nested virtualization: not_found
CPU isolation
value vps: shared logical AMD EPYC 7542 cores; the AUP prohibits more than 50% CPU use for longer than 15 continuous minutes and permits throttling without notice; premium vps: provider-described dedicated logical Ryzen 9 7950X cores; directory classifications: value vps: shared; premium vps: dedicated; logical core boundary: Premium's dedicated allocation is explicitly a logical core, not a promise of an entire physical core. Hardware-thread mapping, sibling-thread exclusivity and host pinning are not published.; processor disclosure: Current storefronts identify AMD EPYC 7542 at 2.9 GHz for Value and Ryzen 9 7950X at 4.5 GHz for Premium. The configurator permits equivalent-or-better hardware substitutions.; physical core mapping: not_found; pinning policy: not_found; oversubscription ratio: not_found

Features

  • App installation guest installation: Full Linux root/SSH access permits arbitrary compatible customer-managed software; RackGenius also publishes a CloudPanel installation guide as an example.; native application marketplace: not_found; service boundary: VPSs are explicitly self-managed, and the checkout states that RackGenius staff are not allowed to access a customer's guest to provide administration.
    ✓
  • Templates & images os images: Ubuntu, Fedora, Debian, CentOS, Windows Server; custom iso: VirtFusion Media-tab direct-URL upload/mounting is described by RackGenius in a Trustpilot business response; formal public quota/retention documentation was not found.; included backups: Every VPS plan includes automatic backups retained for at least one week plus customer-created on-demand backups; customers can view and restore backups from the panel without a ticket.; backup contract boundary: The terms still require independent customer backups and disclaim liability for failed recovery or data loss.; snapshots distinct from backups: not_found
    ✓
  • Network orchestration control planes: RackGenius billing/client portal, VirtFusion VPS panel; documented operations: initial OS build and SSH-key injection, power off/on, in-place plan upgrade, IPv4 and IPv6 inspection, automated PTR/rDNS change, backup view and restore, delegated VPS-panel access through one-use share tokens; upgrade behavior: Self-service upgrades retain the current IPv4, IPv6, OS, data and installed services; a full power cycle activates the new allocation, and guest partition/filesystem expansion may still be required. Self-service disk downgrades are not permitted.; included network: One IPv4 address and one IPv6 /64 per normal Value or Premium plan, with published monthly transfer quotas. Value uses a shared 10 Gbps link. Premium's current API flags its 10 Gbps uplink as unshared while the provider's comparison article says 10 Gbps shared, so no exclusive Premium port guarantee is normalized.; optional network: Published ticket-based add-ons include additional IPv4 addresses and a BGP session with a setup fee; automated PTR/rDNS changes are available in the panel.; ddos claim boundary: RackGenius's company/about material describes DDoS-protected infrastructure, but current normal VPS store cards omit DDoS and the July 2026 independent feature table says it is not included. Included per-VM mitigation scope is therefore not_found.; public catalog api: The unauthenticated first-party /api/products/vps endpoint publishes current product metadata. It is a marketing/catalog feed, not a customer lifecycle API.; customer rest api: not_found; private network and floating ip: not_found
    ✓
  • Firewall
    N/A
  • Load balancer
    —
  • DNS management reverse dns: VirtFusion's Network tab automates PTR/rDNS changes, which may take 24 to 48 hours to propagate.; authoritative dns zones and domain registration: not_found
    ✓
  • Git integrations
    —
  • Container registry
    —

Support

base vps: Unmanaged root VPS. RackGenius supports the service, billing, network and control platform, while checkout says staff may not enter the guest and the customer is responsible for OS installation, security, updates and applications.; ticket response target: The terms say RackGenius aims to respond to all tickets within 30 minutes but allow longer for complex requests; no resolution-time commitment is stated.; backup boundary: Automatic and on-demand backups are included, but customers remain contractually responsible for independent copies and RackGenius disclaims recovery liability.; refund boundary: VPS sales become final once the VM is provisioned and ready to configure. The site's seven-day refund promise applies to eligible first game-hosting services, not VPS.; sla boundary: The VPS page markets 99.95% infrastructure uptime. The published SLA also states 99.95% and describes credits after 30 minutes, but expressly says it applies only to shared-hosting clients; it therefore does not establish a public contractual VPS credit schedule.

Email ✓

RackGenius advertises 24/7 email support included with every plan; the public Email Support action opens the support-ticket system rather than publishing a direct support mailbox.

Phone ✓

+1 309-777-6253; the current site advertises 24/7 phone support.

Ticket system ✓

The public/client portal accepts support tickets and is the documented path for service assistance, custom requests, optional network add-ons and hourly-billing conversion.

Live chat —
Languages: support language: English; qualification: RackGenius's current Organization metadata explicitly lists English for customer support. The client portal exposes translated interface chrome, but no additional staffed human-support language is promised. Hours: marketing support: 24/7 by email, ticket and phone; noc: 24/7/365; ticket first response target: 30 minutes; provider target rather than an unconditional SLA; resolution time: not_found

What customers say

4.80 (87) Trustpilot: 4.8/5 · 87
Recurring praise
  • + Trustpilot's current distribution is 81 five-star, two four-star, two three-star, zero two-star and two one-star reviews. Repeated positive themes are fast, personal and technically capable support; price/value; straightforward setup and panel use; and reliable or responsive VPS/game-hosting performance.
  • + Current reviewers describe quick assistance with guest/network configuration, affordable VPS resources and easy provisioning, although many reviews cover game hosting or the free student/nonprofit program rather than a paid VPS plan.
Recurring complaints
  • − One one-star reviewer reports poor VPN/network performance, rude support and a refused refund. Other lower-scored or qualified reviews mention slow ticket replies, limited enterprise flexibility, earlier custom-ISO friction and unclear terms; RackGenius later said URL-based ISO upload was added.
  • − The 87-review profile spans the predecessor Snakecraft Hosting name and mixes VPS, game, bot and free-impact services. Only 15 reviews were published in the preceding 12 months, so the aggregate is not a plan-specific VPS uptime or performance measure.

Sources