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QDE

qde.com Leiden Founded 2021 · 5 yrs
3.20 (1)

Legal entity: published name: Hizakura B.V.; brand: QDE; identity boundary: The current terms, acceptable-use policy, privacy policy, contact page and company history identify Hizakura B.V. as the service operator. The company says it rebranded the VPS business from Hizakura to QDE in late 2024. A current public Dutch Chamber of Commerce number and VAT identifier were not found in the reviewed first-party pages, so neither is invented.

Netherlands 5

Benchmark offers

Netherlands

Plan Price /mo vCPU RAM Storage Transfer vCPU/€
Ryzen Mini
Ryzen KVM VPS · shared
€3.95
≈ $4.51
1 1 GiB 15 GB
pure NVMe SSD
 4 TB 0.25
Ryzen Elite
Ryzen KVM VPS · shared
€5.95
≈ $6.79
1 2 GiB 30 GB
pure NVMe SSD
 8 TB 0.17
Bronze VPS
EPYC KVM VPS · shared
€6.95
≈ $7.93
2 4 GiB 40 GB
pure NVMe SSD
 8 TB 0.29
Platinum VPS
EPYC KVM VPS · shared
€12.95
≈ $14.77
4 8 GiB 80 GB
pure NVMe SSD
 16 TB 0.31
Diamond VPS
EPYC KVM VPS · shared
€25.95
≈ $29.60
8 16 GiB 160 GB
pure NVMe SSD
 32 TB 0.31

Platform

Products
name: Ryzen KVM VPS; category: currently_orderable_unmanaged_full_root_linux_virtual_machine; current public matrix: tier: Ryzen Mini; vcpu: 1; processor label: AMD Ryzen 7950X; memory gib: 1; storage gb: 15; storage type: pure NVMe; transfer tb: 4; monthly eur net: 3.95, tier: Ryzen Elite; vcpu: 1; processor label: AMD Ryzen 7950X; memory gib: 2; storage gb: 30; storage type: pure NVMe; transfer tb: 8; monthly eur net: 5.95, name: EPYC KVM VPS; category: currently_orderable_unmanaged_full_root_linux_virtual_machine; current public matrix: tier: Bronze VPS; vcpu: 2; processor label: AMD EPYC; memory gib: 4; storage gb: 40; storage type: pure NVMe; transfer tb: 8; monthly eur net: 6.95, tier: Platinum VPS; vcpu: 4; processor label: AMD EPYC; memory gib: 8; storage gb: 80; storage type: pure NVMe; transfer tb: 16; monthly eur net: 12.95, tier: Diamond VPS; vcpu: 8; processor label: AMD EPYC; memory gib: 16; storage gb: 160; storage type: pure NVMe; transfer tb: 32; monthly eur net: 25.95
Operating systems
current versioned templates: Debian 12, Debian 13, Ubuntu 22.04, Ubuntu 24.04, Ubuntu 26.04, Rocky Linux 8, Rocky Linux 9, Rocky Linux 10, AlmaLinux 8, AlmaLinux 9, AlmaLinux 10, CentOS Stream 9, CentOS Stream 10; additional unversioned choices: Arch Linux, Oracle Linux; installer and rescue media: netboot.xyz.iso, systemrescue.iso, customer-selected custom ISO; template defaults: All current QDE Linux templates include Fail2Ban and support cloud-init.; reinstall: Existing customers can reinstall from the control panel.; windows service: not_applicable; the current FAQ explicitly says Windows is not supported; architecture: not_found
Virtualization
hypervisor: KVM; guest control: Every VPS is an unmanaged Linux virtual machine with full root access over SSH and its own kernel. The customer can install compatible software, load kernel modules and configure system services, ports, firewall rules and routing within the terms and acceptable-use policy.; provisioning and orderability: The public HostBill storefront lists both product families, all five products and an ordinary monthly cycle; an anonymous visitor can choose a plan and proceed to the Order action before creating or signing into an account. The product page's structured offers identify every plan as in stock and price-valid through 17 July 2027.; control plane: Self-service actions expressly include OS reinstall, start/stop/reboot, resource and bandwidth monitoring, manual backup, backup restore, reverse DNS and VNC console. Upgrades are requested by ticket; downgrading requires cancellation and ordering a smaller plan.; backup: Every plan includes automatic daily offsite Proxmox Backup Server backups at a separate facility, manual backup triggering and self-service restore. The feature page says two full backups are kept and incremental data is retained for four weeks; the terms simultaneously say retention is not guaranteed and recommend independent customer backups.; network: One IPv4 address and one /64 IPv6 subnet are included. Every VPS shares a 10 Gbps uplink. At the monthly transfer allowance the port is reduced to 1 Mbps until the next cycle, with no advertised overage charge. Additional IPv4 addresses are explicitly unavailable.; platform boundary: Proxmox Backup Server is explicit for backup storage, but a current source does not explicitly identify the compute control plane as Proxmox VE; no such inference is made.; public compute api cli or terraform: not_found
CPU isolation
benchmark classification: shared; basis: The current performance page explicitly says CPU cores are shared and only promises low host density; RAM and storage are guaranteed and not oversold. Generic references to dedicated resources or KVM isolation do not override this product-specific CPU statement.; sustained use boundary: The acceptable-use policy says a VPS may not use the equivalent of 50% or more of all allocated CPU capacity for an extended period, generally two hours. Its example says a four-core VPS may not use more than two full cores for that period. Disruptive CPU use can cause reboot, shutdown or suspension regardless of duration.; physical core mapping: not_found; hardware thread or smt mapping: not_found; pinning or numa policy: not_found; numeric host oversubscription ratio: not_found

Features

  • App installation guest managed: Full root access permits installation of any compatible Linux software. QDE expressly demonstrates Nginx, databases, Docker and Docker Compose, WireGuard/OpenVPN, Gitea, Nextcloud and development runtimes as guest-managed examples.; native one click vps application catalog: not_found; boundary: Tutorials and examples establish installability inside the guest, not a provider-managed application entitlement or integration.
    ✓
  • Templates & images versioned linux images: Debian 12 and 13, Ubuntu 22.04, 24.04 and 26.04, Rocky Linux 8, 9 and 10, AlmaLinux 8, 9 and 10, CentOS Stream 9 and 10; unversioned linux images: Arch Linux, Oracle Linux; installer or rescue media: netboot.xyz.iso, systemrescue.iso, custom ISO; snapshot or machine image catalog: not_found
    ✓
  • Network orchestration lifecycle and observability: The customer panel supports reinstall, power actions, VNC access, resource/bandwidth monitoring, reverse DNS, manual backups and restore.; addressing: One IPv4 and a /64 IPv6 subnet are included; rDNS is self-service. QDE explicitly says it does not provide additional IPv4 addresses and assigned addresses cannot be changed.; scaling: Upgrades are handled by support ticket. A downgrade requires cancellation and a new smaller order.; connectivity: All plans use a shared 10 Gbps port, with 4-32 TB monthly allowance and a 1 Mbps post-quota throttle until the next cycle.; private network vpc floating ip bgp nat gateway or managed routing: not_found; public compute api cli sdk or terraform: not_found; a generic User API link in the billing portal is not public documentation of compute lifecycle coverage
    ✓
  • Firewall guest firewall: Full root access explicitly permits customers to configure guest firewall rules and iptables.; provider network firewall or security group: not_found; ddos boundary: The acceptable-use policy says QDE can absorb occasional DDoS attacks but may suspend or terminate customers receiving frequent or disruptive attacks. No customer-configurable mitigation control, capacity, threshold or contractual scrubbing entitlement is published.
    ✓
  • Load balancer
    —
  • DNS management service: A separately orderable QDE domain service includes free DNS management from the same account for A, AAAA, CNAME, MX, TXT and other records, plus custom authoritative nameservers.; vps boundary: Managed forward DNS is documented as a domain entitlement, not as a DNS-zone entitlement bundled into every VPS. VPS reverse DNS is separately self-service.; dns api dnssec zone limits ttl and anycast details: not_found
    ✓
  • Git integrations
    —
  • Container registry
    —

Support

scope: QDE provides unmanaged Linux VPS. The provider manages physical hardware, network and advertised backup infrastructure; the customer administers the guest OS and software.; ordering and terms: The current store exposes monthly, quarterly, semiannual and annual cycles. Monthly is the shortest ordinary commitment and controls every benchmark. Services may terminate seven days after an unpaid renewal; reminders are promised 15 days before the due date.; refund: A first purchase has a conditional 14-day money-back guarantee. The terms exclude users consuming more than 10 GB, blacklisted assigned IPs, policy violations, discounted items, domains/LIR, cryptocurrency or bank-transfer payments and renewals.; availability: QDE advertises a 99.9% uptime guarantee/SLA, excluding scheduled maintenance and customer-caused downtime. No public measurement window, credit amount, claim deadline or claim procedure was found, so it is not represented as a defined credit-backed remedy.; backup contract boundary: The feature page describes daily, offsite, self-service-restorable backups with specific retention, while the terms say retention is not guaranteed, disclaim data loss and recommend customers maintain their own backups.; governing law: Dutch law and courts in the Netherlands; port 25: Blocked by default; exceptions may be reviewed for a customer's sending domains.

Email ✓

sales and general: sales@qde.com; legal and privacy: legal@qde.com; support scope: The terms and FAQ expressly provide email support but do not publish a distinct technical-support email address.; response target: 24 hours

Phone ✓

published company number: +31 85 760 3978; support boundary: The privacy notice publishes this company number, but current support terms name email and ticket only. It is therefore not represented as a staffed technical-support channel.

Ticket system ✓

access: Existing customers can open tickets through the customer portal.; response target: 24 hours; resolution target: not_found

Live chat ✓

access: The current portal exposes a Live Chat action.; staffed hours response or resolution target: not_found; contract boundary: The terms define support through email and tickets, so the portal link is not treated as a contractual live-chat entitlement.

Languages: public site and portal interfaces: English, Dutch, German; staffed human support languages: not_found; boundary: Parallel site and portal interfaces establish usable UI languages, not that each human channel is staffed in all three. Hours: response target: Email and ticket responses are targeted within 24 hours.; staffed schedule: not_found; network monitoring: The performance page markets network monitoring around the clock; this is infrastructure monitoring, not evidence of 24/7 customer-support staffing.; resolution target or severity matrix: not_found

What customers say

3.20 (1) Trustpilot (legacy Hizakura brand): 3.2/5 · 1
Recurring praise
Recurring complaints
  • − The only visible review, dated October 2023, alleges that an order was blocked and that neither a contact attempt nor a support ticket received a reply.
  • − This is not reliable evidence of current recurring sentiment: it is one unprompted review, predates the late-2024 QDE rebrand, dates from the VPS platform's launch year, and there have been zero reviews in the last 12 months.
  • − The legacy profile is unclaimed, Trustpilot records no history of the business asking for reviews, and no current QDE-branded Trustpilot aggregate was established. The 3.2 TrustScore therefore must not be mistaken for a representative current customer average.

Sources