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PulseHeberg

www.pulseheberg.com Toulon Founded 2016 · 9 yrs
4.90 (386)

Legal entity: registered name: PULSEHEBERG; trading name: PulseHeberg; company id: 824070619; siret: 82407061900039; vat id: FR29824070619; legal form: French simplified joint-stock company (SAS); brand boundary: The current legal notice and contracts make SAS PulseHeberg the VPS contracting entity. The website also describes PulseHeberg as a SERVERD group brand and the official registry lists SERVERD as president; the group company is not substituted for the contracting SAS.

France 1

Benchmark offers

France

Plan Price /mo vCPU RAM Storage Transfer vCPU/€
ECO-8 month-to-month
Economy Cloud · shared
€6.00
≈ $6.84
4 8 GiB 80 GB
NVMe RAID 1
 Unmetered 0.67

Platform

Products
name: Economy Cloud; category: currently_orderable_unmanaged_full_root_linux_kvm_virtual_machine; availability: Three live product rows have Order Now links. Their anonymous order forms load, permit account creation and expose Marseille as the only enabled location; the Switzerland card is disabled and labeled coming soon.; current plan matrix: tier: ECO-8; order offer id: 53; vcpu: 4; memory gib: 8; storage gb: 80; storage: NVMe RAID 1 in the live order form; network mbps: 1000; transfer: no quota, subject to shared-resource fair use; monthly eur: 6; quarterly eur: 18; annual eur: 72; location: Marseille (MRS), tier: ECO-16; order offer id: 54; vcpu: 8; memory gib: 16; storage gb: 160; storage: NVMe RAID 1 in the live order form; network mbps: 2000; transfer: no quota, subject to shared-resource fair use; monthly eur: 12; location: Marseille (MRS), tier: ECO-32; order offer id: 55; vcpu: 10; memory gib: 32; storage gb: 240; storage: NVMe RAID 1 in the live order form; network mbps: 3000; transfer: no quota, subject to shared-resource fair use; monthly eur: 24; location: Marseille (MRS); resource boundary: The binding VPS conditions say RAM and disk capacity are dedicated/guaranteed, while CPU, disk I/O and network are shared. Economy product comparison also says its CPU model and frequency are not guaranteed. The same comparison ambiguously labels Economy memory not guaranteed; this conflicts with the contract and is preserved rather than converted into a stronger CPU classification.; feature boundary: Economy includes KVM, full root, VNC, automatic OS deployment/reinstallation, manager firewall, Anti-DDoS Intense, one IPv4 and one IPv6. The current comparison explicitly marks datacenter choice, snapshots, extra storage and HA unavailable for Economy.; billing boundary: Monthly is the ordinary benchmark. Quarterly and annual are exactly three and twelve times the monthly amount, so there is no commitment discount. No setup fee is displayed in the product table or anonymous order form, but no separate zero-setup promise is inferred., name: Classic Cloud; category: real_kvm_vps_family_currently_out_of_stock; availability: The current product page explicitly labels the whole range Restocking in progress and every plan Out of stock, with restocking expected in the second half of July. It is cataloged but not benchmarked as currently orderable.; current plan matrix: tier: CLASSIC-2; vcpu: 2; memory gib: 2; storage gb: 60; monthly eur: 5; annual eur: 54; stock: out_of_stock, tier: CLASSIC-4; vcpu: 4; memory gib: 4; storage gb: 80; monthly eur: 7; annual eur: 76; stock: out_of_stock, tier: CLASSIC-8; vcpu: 8; memory gib: 8; storage gb: 120; monthly eur: 11; annual eur: 119; stock: out_of_stock, tier: CLASSIC-16; vcpu: 8; memory gib: 16; storage gb: 180; monthly eur: 20; annual eur: 216; stock: out_of_stock; common specification: Intel Xeon Platinum 8260 at advertised 2.40 GHz, DDR4, NVMe RAID 10, optional HDD up to 2 TB, 2.5 or 5 Gbps, snapshots, manager firewall, Anti-DDoS, advertised 99.99% SLA and automatic failover. Paris, Marseille and Lausanne are marketed, but no new order can currently bind stock to a location., name: Performance Cloud; category: real_linux_or_windows_kvm_vps_family_currently_out_of_stock; availability: Every current plan is explicitly Out of stock and has no product-order link, so the family is not benchmarked.; current plan matrix: tier: PERF-2; vcpu: 2; memory gib: 2; storage gb: 40; monthly eur: 6; stock: out_of_stock, tier: PERF-4; vcpu: 2; memory gib: 4; storage gb: 60; monthly eur: 10; stock: out_of_stock, tier: PERF-8; vcpu: 4; memory gib: 8; storage gb: 100; monthly eur: 18; stock: out_of_stock, tier: PERF-16; vcpu: 8; memory gib: 16; storage gb: 150; monthly eur: 27; stock: out_of_stock; common specification: AMD Ryzen 9 9900X at advertised 4.40 GHz, DDR5, local NVMe, 2.5 or 5 Gbps, Linux or optional Windows, snapshots, IPv4/IPv6/PTR, firewall, DDoS and advertised 99.99% SLA., name: Education Cloud; category: eligibility_restricted_annual_linux_vps; availability: EDU-1 and EDU-2 have current order/application links but require annual proof of student status, allow one VPS per customer and prohibit commercial/professional use. Their annual-only eligibility restriction makes them a weaker comparison than the unrestricted monthly Economy family.; current plan matrix: tier: EDU-1; vcpu: 1; memory gib: 1; storage gb: 15; network mbps: 100; annual eur: 20, tier: EDU-2; vcpu: 2; memory gib: 2; storage gb: 30; network mbps: 100; annual eur: 30
Operating systems
live eco 8 order images: Ubuntu 26.04, Ubuntu 24.04, Ubuntu 22.04, Ubuntu 20.04, CentOS 8.4, RHEL 8.4, RockyLinux 10.0, RockyLinux 9.6, RockyLinux 8.4, Debian 13.0, Debian 12.0, Debian 11.3, AlmaLinux 10.0, AlmaLinux 9.6, AlmaLinux 8.5; authentication: SSH public key or provider-generated root password is selectable before account creation.; manual community images: The product page additionally lists Fedora, ArchLinux, OpenMediaVault, pfSense and OPNsense as ISO/manual choices. The contract warns that community images are not rigorously checked and their integrity, performance and compatibility are not guaranteed.; windows: Not available on Economy or Classic. Windows 10 and Server 2019/2022 are marketed for Performance Cloud, but that entire family is currently out of stock and no live license/configuration can be inspected.; custom iso upload: not_found; catalog quality boundary: Ubuntu 26.04 is future-dated relative to the project snapshot and CentOS/RHEL 8.4 labels are old. Every value is recorded exactly as served, not endorsed as released, maintained or correctly labeled.
Virtualization
hypervisor: KVM hardware virtualization with an independent guest kernel; guest control: The current contract makes the customer the sole VPS administrator. Linux is delivered reachable by SSH with root credentials or a customer SSH key; arbitrary compatible guest software is customer-managed.; control plane: The client area provides VNC, automatic image installation/reinstallation, plan upgrade, manager firewall and service information. Classic/Performance additionally advertise snapshots and PTR management; Economy explicitly lacks snapshots and location choice.; deployment: Automatic-image VPS are normally activated within minutes after confirmed payment; manual fraud review can take up to 12 hours. Manual/community OS installation remains the customer's responsibility.; scaling: Upgrade within the same family is self-service and prorated. Downgrade is not technically supported and requires a new VPS plus customer-managed migration.; backup boundary: Provider VPS copies are explicitly non-contractual. Two restore requests per quarter are free, additional restores cost EUR 5 TTC, and the stated handling maximum is 24 hours subject to data size/complexity. Some large, rapidly changing or SATA-backed VPS may have backups disabled; independent customer backups remain mandatory.; public api: not_found
CPU isolation
benchmark classification: shared; basis: The current binding VPS conditions explicitly classify CPU, disk I/O and network connectivity as shared resources. Economy also states that CPU model and frequency are not guaranteed. Marketing references to isolated KVM or a VM without contention do not establish exclusive physical cores and cannot override the contract.; benchmark host cpu: not guaranteed for Economy Cloud; physical host exclusivity: not_applicable_to_vps; shared CPU is explicit; physical core mapping: not_found; hardware thread or smt mapping: not_found; pinning or numa policy: not_found; numeric oversubscription ratio: not_found; sustained use policy: Use near the maximum shared CPU, I/O or network capacity for more than two consecutive hours, or high aggregate consumption across an account, is non-compliant continuous use. PulseHeberg may automatically limit resources until support and the customer resolve the cause; no exact throttle level is published.

Features

  • App installation guest managed: Full root permits arbitrary compatible application installation. Docker compatibility is explicitly confirmed; current use-case copy names websites, automation, bots, VPN stacks and other self-hosted workloads.; native one click application marketplace: not_found; management boundary: Base VPS support covers infrastructure, not installation or administration of customer applications.
    ✓
  • Templates & images automatic images: Fifteen exact Linux versions are exposed in the live ECO-8 order form.; manual images: Additional community ISO-installed families are marketed with explicit no-integrity/performance/compatibility warranty.; reinstall: Automatic OS reinstallation from the client area is advertised.; console: VNC is available in the client area.; snapshots: Explicitly unavailable on Economy; available on the currently out-of-stock Classic and Performance families.; provider backup: Non-contractual and restore-by-ticket, with independent customer backup responsibility.
    ✓
  • Network orchestration addressing: The VPS contract supplies one public IPv4 and one public IPv6 to every VPS. The Economy FAQ says additional IPs are not offered on VPS; PTR self-service is explicitly described for Classic/Performance but not established for Economy.; location: The current ECO-8 order form exposes only Marseille/MRS. Lausanne is disabled as coming soon, and Economy has no customer datacenter choice.; connectivity: ECO-8 is 1000 Mbps; larger Economy rows show 2 and 3 Gbps. Product copy says no quota limitation, while the contract makes bandwidth best effort/shared and subject to fair-use limiting.; network: PulseHeberg operates AS62000 with French ISP interconnections and redundant POP/transit positioning.; missing controls: No public private network/VPC, VLAN, floating IP, BGP/BYOIP for VPS, customer routing policy or infrastructure API is established.
    ✓
  • Firewall native control: The current Economy comparison and FAQ say a firewall can be activated from the customer area.; guest managed: The contract also makes the sole administrator responsible for guest firewall and security configuration.; ddos protection: Netrix Anti-DDoS Intense is included. Current copy claims more than 10 Tbps mitigation capacity, signature/heuristic/behavioral TCP/UDP analysis, under-five-second mitigation and 24/7 NOC/SOC operation, while the contract disclaims immunity and permits temporary suspension when an attack threatens the infrastructure.
    ✓
  • Load balancer
    —
  • DNS management separate service: PulseHeberg sells domain registration and its live status page lists DNS management as an operational platform component.; vps boundary: No included Economy VPS zone, private DNS, VPS-native integration, API, anycast topology, quota or DNS SLA is published.
    ✓
  • Git integrations
    —
  • Container registry
    —

Support

base scope: Economy Cloud is self-managed. PulseHeberg supports VPS infrastructure and availability; the sole administrator owns OS/app installation, patching, security, monitoring, troubleshooting and backups.; availability conflict: The current product comparison explicitly marks Economy as lacking the 99.99% SLA and automatic HA. The current binding VPS conditions, however, broadly promise 99.99% for VPS Cloud infrastructure without excluding Economy. They count only provider-declared global incidents on the official status page, exclude customer actions, targeted attacks, force majeure and scheduled maintenance, and offer credits after more than 15 minutes. The contract/product contradiction is preserved; no HA entitlement is assigned to Economy.; sla credits: For covered incidents the contract lists 5% credit at 99.99–99.95%, 10% at 99.95–99.90%, and 15% below 99.90%. Claims must be ticketed within 30 days; credits only pay future PulseHeberg invoices and are non-refundable/non-transferable.; billing: Consumer public offers are displayed TTC. ECO-8 permits monthly, quarterly and annual prepayment at the same effective monthly rate. New orders are paid at order; renewals at due date.; withdrawal and refund: Consumers have 14 days to withdraw by ticket or post. General terms describe full repayment less processor fees, while the VPS-specific terms say unused time is refunded pro rata less fees; the service-specific wording prevails. Outside withdrawal, cancellation takes effect at period end with no prorated refund.; suspension and deletion: Renewal nonpayment leads to suspension two days after due date. The contract gives up to 30 days to cure but reserves earlier termination when resources are needed. General terms describe 30-day post-termination retention, while VPS-specific terms say data is deleted when the service is cancelled; customers should not rely on recoverability.; backup: Provider backups are non-contractual; customers remain responsible. Two ticketed restores per quarter are free, then EUR 5 TTC, with a stated maximum 24-hour handling target subject to size/complexity.; acceptable use: Spam, attacks/scanning, mining, Tor exit, public proxy/VPN, high-traffic commercial VPN, mass prospecting email, unlawful content and destabilizing use are prohibited. Shared-resource use near maximum for more than two hours can trigger automatic limiting.

Email ✓

contact@pulseheberg.com is the published administrative/general address; technical requests are directed to support tickets rather than this mailbox.

Phone ✓

+33 (0)4 22 14 13 60 is the published company telephone number; no telephone support scope or response target is stated.

Ticket system ✓

The public manager exposes an Open a ticket workflow with support department, message and attachment fields; authenticated customers manage tickets in the client area.

Live chat ✓

The current manager loads a Crisp live-chat channel. No chat-specific staffed schedule, first-response target or entitlement is published.

Languages: public site locales: French, English, German; ticket portal locales: French, English; staffing boundary: Interface and content locales do not establish a complete contractual list of languages spoken by human support. Hours: advertised ticket availability: The current homepage says the technical team is available by ticket seven days a week and separately markets 24/7 technical support.; infrastructure monitoring: The company and DDoS pages market 24/7 production-chain monitoring and NOC/SOC operation.; contractual first response target: not_found; contractual resolution target: not_found; qualification: No staffed-hour table or plan-bound response SLA is published, so 24/7 wording is retained as marketing rather than a guaranteed first-response target.

What customers say

4.90 (386) Trustpilot: 4.9/5 · 386
Recurring praise
  • + Recent narratives repeatedly praise unusually fast, helpful support, attractive pricing and long-term VPS stability/performance.
  • + Several reviewers identify multi-year VPS use, rare outages and quick issue resolution; the current top mentions are service, price, customer service, quality, solution and response time.
Recurring complaints
  • − An August 2024 reviewer alleges a next-day VPS suspension, denied refund, identity-verification dispute and account ban; PulseHeberg replies that multiple accounts and cryptocurrency-policy/identity checks drove the case and says it offered alternatives.
  • − Older complaints describe severe VPS I/O slowness, multi-day game-server unavailability and setup delay. The 386-review aggregate spans many products and years and is not specific to ECO-8, Marseille, current hardware or contractual SLA measurement.

Sources