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Ouioweb

ouioweb.com Buxerolles Founded 2018 · 8 yrs
4.00 (33)

Legal entity: registered name: Antoine Lelièvre; trading name: Ouioweb; siren: 837546290; siret: 83754629000052; legal form: French sole proprietor (entrepreneur individuel); vat id: not_found; brand boundary: The current French government record identifies active sole proprietor ANTOINE LELIEVRE (OUIOWEB). The provider's March 2025 legal notice still prints SIRET 83754629000037 and a Paris address, but the government API marks that establishment closed and identifies SIRET 83754629000052 in Buxerolles as the active head office. The registry record is therefore used for current legal identity and age while the stale first-party conflict remains explicit.

France 1

Benchmark offers

France

Plan Price /mo vCPU RAM Storage Transfer vCPU/€
BOT-S month-to-month
Bot Discord KVM VPS · dedicated
€4.99
≈ $5.69
2 2 GiB 20 GB
SSD
 Not stated 0.40

Platform

Products
name: Bot Discord KVM VPS; category: currently_orderable_full_root_linux_kvm_virtual_machine_marketed_for_bot_workloads; availability: All three current rows expose direct order links. The live anonymous PID 19 wizard loads Bot-S without an unavailable-product error, defaults to monthly billing and permits a new personal or business account before payment.; current plan matrix: tier: BOT-S; product id: 19; vcpu: 2; memory gib: 2; storage gb: 20; storage: SSD; transfer: A monthly traffic quota exists according to the VPS control-panel guide, but the plan amount is not published.; monthly eur public gross: 4.99, tier: BOT-M; product id: 20; vcpu: 4; memory gib: 4; storage gb: 50; storage: SSD; transfer: not_found; monthly eur public gross: 7.99, tier: BOT-L; product id: 71; vcpu: 6; memory gib: 8; storage gb: 100; storage: SSD; transfer: not_found; monthly eur public gross: 11.99; common specification: KVM, Vélizy-Villacoublay, full root, dedicated-resource positioning, provider Anti-DDoS and arbitrary compatible Node.js, Python, Java, Go, Rust, SQL database, Docker and outbound HTTP/API workloads are explicit. The page is bot-oriented but publishes no bot-only use restriction; no public port rate, IP entitlement or numerical transfer quota is shown.; billing boundary: The current page temporarily displays roughly half-price figures under SUMMER26 through 21 July 2026. The live PID 19 cart retains the regular EUR 4.99 monthly base, EUR 14.97 quarterly and EUR 59.88 annually, with no commitment discount and no promotion pre-applied., name: VPS Linux; category: currently_orderable_general_purpose_full_root_linux_kvm_virtual_machine; availability: All three current rows expose direct public order links.; current plan matrix: tier: VPS-S; product id: 58; vcpu: 4; memory gib: 4; storage gb: 50; storage: The plan table says SSD; surrounding product copy says SSD NVMe.; network mbps: 10000; addressing: one IPv4 and one IPv6 block; monthly eur public gross: 7.99, tier: VPS-M; product id: 59; vcpu: 8; memory gib: 8; storage gb: 150; storage: SSD; surrounding product copy says SSD NVMe; network mbps: 10000; addressing: one IPv4 and one IPv6 block; monthly eur public gross: 12.99, tier: VPS-L; product id: 60; vcpu: 12; memory gib: 16; storage gb: 300; storage: SSD; surrounding product copy says SSD NVMe; network mbps: 10000; addressing: one IPv4 and one IPv6 block; monthly eur public gross: 19.99; common specification: KVM, full root, Vélizy-Villacoublay, provider-described dedicated CPU/RAM/storage, IPv4 plus IPv6, Anti-DDoS, no setup fee and support-assisted plan upgrades are published. Debian, Ubuntu, CentOS, AlmaLinux and Rocky Linux are named without versions., name: VPS Hébergeur; category: currently_orderable_full_administrator_kvm_vm_with_hosting_panel; availability: All three current rows expose direct public order links.; current plan matrix: tier: HOST-S; product id: 61; vcpu: 4; memory gib: 8; storage gb: 100; storage: SSD; network mbps: 10000; addressing: IPv4 and IPv6 included; monthly eur public gross: 14.99, tier: HOST-M; product id: 62; vcpu: 8; memory gib: 16; storage gb: 300; storage: SSD; network mbps: 10000; addressing: IPv4 and IPv6 included; monthly eur public gross: 24.99, tier: HOST-L; product id: 63; vcpu: 12; memory gib: 32; storage gb: 600; storage: SSD; network mbps: 10000; addressing: IPv4 and IPv6 included; monthly eur public gross: 39.99; common specification: KVM at Vélizy-Villacoublay with a choice of cPanel/WHM, DirectAdmin or Plesk Obsidian preinstalled and licensed. The panels provide multi-account administration, DNS, SSL and mail; Plesk is advertised with generic Docker, Node.js, Python and Git support., name: VPS Nextcloud; category: currently_orderable_full_administrator_kvm_vm_with_nextcloud_preinstalled; availability: All three current rows expose direct public order links.; current plan matrix: tier: CLOUD-S; product id: 64; vcpu: 4; memory gib: 4; storage gb: 100; storage: SSD; hero copy says SSD NVMe; network mbps: 10000; addressing: IPv4 and IPv6 included; monthly eur public gross: 9.99, tier: CLOUD-M; product id: 65; vcpu: 8; memory gib: 8; storage gb: 500; storage: SSD; hero copy says SSD NVMe; network mbps: 10000; addressing: IPv4 and IPv6 included; monthly eur public gross: 15.99, tier: CLOUD-L; product id: 66; vcpu: 12; memory gib: 16; storage gb: 1000; storage: SSD; hero copy says SSD NVMe; network mbps: 10000; addressing: IPv4 and IPv6 included; monthly eur public gross: 24.99; common specification: KVM, full root, Nextcloud Hub preinstalled, Vélizy-Villacoublay, Anti-DDoS and France-only data positioning are explicit. Files, Talk, Calendar, Contacts and Mail are installed, and the customer receives an administrator account., name: VPS Pterodactyl; category: currently_orderable_full_root_kvm_vm_with_pterodactyl_preinstalled; availability: All three current rows expose direct public order links.; current plan matrix: tier: PTERO-S; product id: 44; vcpu: 4; memory gib: 8; storage gb: 80; storage: SSD; hero copy says SSD NVMe; network mbps: 10000; monthly eur public gross: 9.99, tier: PTERO-M; product id: 45; vcpu: 8; memory gib: 16; storage gb: 200; storage: SSD; hero copy says SSD NVMe; network mbps: 10000; monthly eur public gross: 17.99, tier: PTERO-L; product id: 68; vcpu: 12; memory gib: 32; storage gb: 400; storage: SSD; hero copy says SSD NVMe; network mbps: 10000; monthly eur public gross: 29.99; common specification: KVM, full root, Pterodactyl Panel and Wings preinstalled, Docker-isolated game instances, gaming Anti-DDoS and Vélizy-Villacoublay placement are explicit. The page does not publish the included IP count or transfer allowance., name: Minecraft KVM VPS; category: currently_orderable_full_root_kvm_vm_marketed_for_minecraft; availability: All three current rows expose direct public order links.; current plan matrix: tier: MC Charbon; product id: 38; vcpu: 4; memory gib: 4; storage gb: 50; storage: SSD; monthly eur public gross: 7.99, tier: MC Redstone; product id: 48; vcpu: 6; memory gib: 8; storage gb: 100; storage: SSD; monthly eur public gross: 11.99, tier: MC Diamant; product id: 34; vcpu: 8; memory gib: 16; storage gb: 200; storage: SSD; monthly eur public gross: 17.99; common specification: KVM, full root, Vélizy-Villacoublay, provider Anti-DDoS and customer installation of Java/Bedrock servers, panels, plugins and mods are explicit. Player counts and latency are provider estimates rather than guarantees., name: FiveM KVM VPS; category: currently_orderable_full_root_kvm_vm_marketed_for_fivem; availability: All three current rows expose direct public order links.; current plan matrix: tier: FIVEM-S; product id: 42; vcpu: 4; memory gib: 8; storage gb: 80; storage: SSD; monthly eur public gross: 9.99, tier: FIVEM-M; product id: 43; vcpu: 8; memory gib: 16; storage gb: 200; storage: SSD; monthly eur public gross: 17.99, tier: FIVEM-L; product id: 67; vcpu: 12; memory gib: 32; storage gb: 400; storage: SSD; monthly eur public gross: 29.99; common specification: KVM, full root, provider-described dedicated vCores, Vélizy-Villacoublay, gaming Anti-DDoS and arbitrary FiveM/RedM frameworks, databases and dependencies are explicit. Player counts and latency are provider estimates rather than guarantees.
Operating systems
linux families: Debian, Ubuntu, CentOS, AlmaLinux, Rocky Linux; linux version boundary: No exact current versions are exposed on the public product page, live order wizard or first-party reinstall guide. Debian, Ubuntu and AlmaLinux appear as reinstall examples; the current product FAQ additionally names CentOS and Rocky Linux.; one click reinstall: Virtualizor permits customer-initiated reinstall and root-password selection. Reinstall erases the VM and completes in a few minutes according to the help guide.; windows: not_found; bsd: not_found; custom iso: not_found
Virtualization
hypervisor: KVM hardware virtualization; guest control: General Linux and bot-oriented VPS provide full root. Nextcloud supplies an administrator account plus root, Pterodactyl supplies root, and hosting-panel products provide the chosen panel's administrator interface. No current Windows VM product was found.; control plane: Current first-party help documents Virtualizor for power start/stop/reboot, VNC console, OS reinstall, root-password reset and CPU/RAM/disk/traffic graphs. No public evidence was found for rescue boot, snapshot/image creation, clone, custom ISO, reverse-DNS control or a public infrastructure API.; deployment: Product copy says instant delivery, while the binding sales terms allow up to 72 business hours after payment and further delay for external factors. No delivery-credit remedy is published.; storage: The benchmark Bot-S is explicitly 20 GB SSD. Generic VPS, Nextcloud and Pterodactyl hero copy says NVMe while their plan tables say SSD; NVMe is not silently transferred to Bot-S. RAID, durability, host-migration and failure-domain behavior are not published.; backup boundary: The terms require customer-managed backups and say Ouioweb need not provide backups free of charge. VPS help documents no snapshot or backup entitlement. Hosting panels and game products can be configured by the customer to create backups, which is guest functionality rather than a provider recovery guarantee.; public infrastructure api: not_found
CPU isolation
benchmark classification: dedicated; basis: Current generic VPS copy says CPU, RAM and storage are dedicated without sharing with neighbors, the bot page describes dedicated resources, and the FiveM page calls its KVM vCores dedicated. This satisfies the directory's explicit dedicated-logical-vCPU rule, but it is a provider marketing classification rather than a disclosed physical-core topology.; benchmark host cpu: not_found; physical host exclusivity: not_applicable_to_virtual_server; the generic VPS page explicitly discusses other customers on the same physical server; physical core mapping: not_found; hardware thread or smt mapping: not_found; pinning or numa policy: not_found; numeric oversubscription ratio: not_found; sustained use policy: Article 10 of the January 2024 terms generically bans processes above 2.5 GHz, more than 420 consecutive seconds of CPU or more than 90% of a physical server and even bans server-side daemons. Its scope is ambiguous and conflicts with current root-VPS products specifically sold to run permanent bots, games and daemons, so those legacy thresholds are preserved as a contractual ambiguity rather than asserted as a clear Bot-S allowance.

Features

  • App installation guest managed: Full root permits arbitrary compatible guest software. Current pages explicitly name Node.js, Python, Java, Go, Rust, Docker, MySQL, MariaDB, PostgreSQL, SQLite, Redis, Elasticsearch, Nextcloud, Pterodactyl, Minecraft and FiveM workloads.; preinstalled product families: Separate orderable KVM families preinstall Nextcloud Hub, Pterodactyl Panel plus Wings, or cPanel/WHM, DirectAdmin or Plesk. These are distinct products, not a post-purchase one-click application marketplace on Bot-S.; native one click application marketplace: not_found
    ✓
  • Templates & images operating system images: Virtualizor exposes reinstallable Debian, Ubuntu and AlmaLinux examples; the product FAQ names five Linux families, without exact versions.; preconfigured products: Nextcloud Hub, Pterodactyl plus Wings, and three commercial hosting-panel choices are orderable as separate preconfigured VM families.; snapshots: not_found; provider backup: not_found; customer-created guest/panel backups do not establish provider-held recovery copies; custom iso: not_found; clone or golden image: not_found
    ✓
  • Network orchestration network rate: Generic Linux, hosting-panel, Nextcloud and Pterodactyl matrices advertise 10 Gbit/s. The benchmark Bot-S page publishes no port rate, so 10 Gbit/s is not assigned to it.; transfer: Virtualizor displays monthly traffic against an offer-specific quota and says excess may reduce throughput. No public plan discloses Bot-S's quota, accounting directions, excess rate or throttle speed.; addressing: Generic Linux VPS include one IPv4 and one IPv6 block; hosting-panel and Nextcloud tables say IPv4 plus IPv6 included. Bot-S does not publish an address count, IPv6 prefix or PTR workflow.; scaling: Plan upgrades are arranged through support with a short interruption; current pages do not describe live self-service resizing or component-by-component scaling.; provider network identity: Current site footers claim AS212226. RIPEstat currently identifies AS212226's holder as JANA Jana Steuber, reports it unannounced and returns no announced prefixes; PeeringDB also names Steuber IT. The stale footer is therefore not treated as proof that Ouioweb currently operates an announced autonomous system.; missing controls: No public private network/VPC, VLAN, route table, floating IP, customer BGP/OSPF, BYOIP, security-group API, load-balanced address or infrastructure API is documented.
    ✓
  • Firewall guest managed: Full root permits guest firewall administration, and current KVM copy explicitly names advanced iptables rules. VNC remains available after an SSH/firewall mistake.; native provider firewall: not_found; ddos protection: Provider Anti-DDoS is included across current VPS families. The terms permit Ouioweb to block a person or interrupt a service during DDoS conditions and publish no scrubbing capacity, mitigation SLA or credit remedy.
    ✓
  • Load balancer
    —
  • DNS management scope: The separate VPS Hébergeur family includes a DNS server and DNS management through cPanel/WHM, DirectAdmin or Plesk. This is guest/panel DNS for that family, not a provider-wide managed DNS entitlement on Bot-S or generic VPS.; benchmark native dns: not_found
    ✓
  • Git integrations
    —
  • Container registry
    —

Support

base scope: The customer administers root VPS configuration. The terms say support primarily handles service incidents and may advise, while guest-configuration assistance may be billed separately. Current marketing sometimes labels VPS Linux 'managed', but the detailed product and contract do not publish an included administration task matrix or remediation obligation.; availability boundary: Product pages advertise 99.9% availability and continuous supervision. The binding terms only promise best efforts, expressly say Ouioweb has no obligation to maintain 24/7 operation and publish no measurement method, exclusions, credit ladder or claim process. No compensation-backed SLA is therefore assigned.; billing: Product and terms call prices TTC, while the live order wizard states VAT is not applicable under French tax code article 293 B. Bot-S is EUR 4.99 due monthly; quarterly and annual cycles are exact multiples with no discount. Card, PayPal and SEPA are offered in the live cart, and the terms additionally name bank transfer.; renewal and cancellation: The customer chooses a duration and services automatically renew for an indefinite period unless the customer gives contrary notice. Current pages say month-to-month/no commitment and cancellable at any time, but the terms publish no precise cancellation cutoff or self-service workflow. Prices may change for the next charge after email notice.; withdrawal and refund: The January 2024 terms state that the customer expressly waives withdrawal, that refunds are discretionary and normally delivered as credit, bank transfer or original-payment reversal, and that domains, misuse and suspended services are nonrefundable. This records the provider's terms and is not a legal determination of enforceability.; suspension and deletion: False identity, abuse, harassment, nonpayment, harmful use or DDoS can trigger suspension or termination without refund. Unpaid hosting data may be permanently deleted seven days after renewal expiry.; delivery: Marketing says instant delivery; terms allow up to 72 business hours after payment.; backup: Customer backup responsibility is explicit and no free provider restore entitlement is promised.; status boundary: The provider-operated Uptime Kuma page exposed six monitors at the check. PVE01 was latest-up with 98.89% over the displayed 24-hour window; Play01 was down with 60.19%. Monitor names are not explicitly mapped to Bot-S hosts, and a one-day provider monitor is neither an independent audit nor annual-SLA proof.

Email ✓

contact@ouioweb.com. The current support page promises a response within 48 business hours, while the site contact modal and chat widget advertise under 24 hours or under 24 business-hour conditions; the conflict is retained.

Phone ✓

+33 (0)5 54 54 42 10, Monday-Friday 09:00-18:00. The support page says telephone support is included for VPS.

Ticket system ✓

Authenticated client tickets can be opened at any time and tracked in the portal. First-party help says they are handled as quickly as possible during opening hours but publishes no guaranteed response time.

Live chat ✓

A site support chat widget is public and the contract also names live chat and Discord as contact methods. No current public Discord destination or guaranteed live-chat response time was found; the widget says replies are guaranteed within 24 business hours.

Languages: human support: French; public site locales: French, English, Spanish, Arabic, Kabyle; order portal locales: French, English, Spanish, Arabic, Kabyle; qualification: The help center explicitly says the team responds in French. Translated site and order interfaces do not prove staffed human support in the other four languages. Hours: phone: Monday-Friday 09:00-18:00; ticket: May be opened at any time; processed during opening hours according to the help center; email: within 48 business hours on the support page; other site widgets say under 24 hours, without a compensation remedy; resolution target: not_found

What customers say

4.00 (33) Trustpilot: 4.0/5 · 33
Recurring praise
  • + Recent hosting and WordPress customers repeatedly praise Antoine's clear explanations, patient and responsive troubleshooting, personalized follow-through and the relief provided by optional management.
  • + Longer-running mixed-service customers describe good value, attentive project work and reliable help with hosting changes.
Recurring complaints
  • − Several 2024-2026 one-star reviews concern unsolicited outreach after domain registration and question the provider's data-sourcing practices; Ouioweb's older response says it performs this outreach and regards it as permitted B2B prospecting.
  • − A 2023 WordPress maintenance customer alleges a failed migration, long periods of unreachability, an expired unanswered ticket, automated suspension and difficulty recovering data. This is an older managed-site account, not a current Bot-S performance test.
  • − The 33-review aggregate spans web design, WordPress hosting, maintenance and other services. No current narrative on the accessible profile specifically measures the benchmark KVM VPS, so the score must not be read as a VPS uptime benchmark.

Sources