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NETsite.lu

www.netsite.lu Noerdange Founded 2002 · 24 yrs
4.01 (16)

Legal entity: published name: NETsite.lu SARL; legal form: Luxembourg société à responsabilité limitée; identity boundary: The current terms, privacy notice, contact page, order portal and company page consistently name NETsite.lu SARL as the contracting/operator entity. A current RCS number, VAT identifier and exact registered-office street address were not found in the reviewed first-party pages or public search results, so none is invented.

Benchmark offers

Luxembourg

Plan Price /mo vCPU RAM Storage Transfer vCPU/€
Managed VPS Starter
Managed VPS · guaranteed
€49.00
≈ $55.89
4 4 GiB 100 GB
SSD
Unmetered 0.08
Managed VPS Business
Managed VPS · guaranteed
€119.00
≈ $135.73
8 8 GiB 400 GB
SSD
Unmetered 0.07
Managed VPS Professional
Managed VPS · guaranteed
€159.00
≈ $181.36
10 16 GiB 400 GB
SSD
Unmetered 0.06
VPS Starter
VPS Hosting · guaranteed
€6.50
≈ $7.41
Term commitment
1 1 GiB 20 GB
SSD
Unmetered 0.15
VPS Developer
VPS Hosting · guaranteed
€9.90
≈ $11.29
Term commitment
2 2 GiB 40 GB
SSD
Unmetered 0.20
VPS Business
VPS Hosting · guaranteed
€17.99
≈ $20.52
Term commitment
4 4 GiB 50 GB
SSD
Unmetered 0.22
VPS Professional
VPS Hosting · guaranteed
€32.99
≈ $37.63
Term commitment
4 8 GiB 100 GB
SSD
Unmetered 0.12
VPS Enterprise
VPS Hosting · guaranteed
€54.99
≈ $62.72
Term commitment
6 8 GiB 200 GB
SSD
Unmetered 0.11

Platform

Products
name: VPS Hosting; category: currently_orderable_self_managed_full_root_kvm_virtual_machine; current public matrix: tier: VPS Starter; product id: 92; vcpu: 1; memory gib: 1; storage gb: 20; storage type: SSD; advertised monthly eur: 6.5; shortest live term: EUR 78 annually plus EUR 19.99 one-time setup, tier: VPS Developer; product id: 93; vcpu: 2; memory gib: 2; storage gb: 40; storage type: SSD; advertised monthly eur: 9.9; shortest live term: EUR 118.80 annually plus EUR 19.99 one-time setup, tier: VPS Business; product id: 94; vcpu: 4; memory gib: 4; storage gb: 50; storage type: SSD; advertised monthly eur: 17.99; shortest live term: EUR 215.88 annually plus EUR 19.99 one-time setup, tier: VPS Professional; product id: 95; vcpu: 4; memory gib: 8; storage gb: 100; storage type: SSD; advertised monthly eur: 29.99; shortest live term: EUR 197.93 semi-annually plus EUR 39.99 one-time setup, tier: VPS Enterprise; product id: 96; vcpu: 6; memory gib: 8; storage gb: 200; storage type: SSD; advertised monthly eur: 49.99; shortest live term: EUR 329.93 semi-annually plus EUR 39.99 one-time setup; common entitlements: KVM, full root access, one included IPv4 address, a maximum advertised 200 Mbit/s connection, unmetered traffic, automatic DDoS protection and Luxembourg deployment. The live configurator requires a hostname and root password and exposes a provider OS selector.; billing boundary: The headline page expresses all five prices per month, but the live configurators expose no month-to-month cycle. Starter through Business start at one year; Professional and Enterprise start at six months. Benchmarks therefore normalize the shortest binding term instead of treating the marketing unit as cancellable monthly service. One-time setup fees are disclosed but excluded from recurring-price normalization.; catalog conflict: The current WHMCS group page mistakenly repeats Professional's 4-vCPU/8-GiB/100-GB shape under Enterprise, while the current product page identifies Enterprise as 6-vCPU/8-GiB/200-GB and the product-specific cart binds PID 96 to Enterprise pricing. The plan-specific product page controls the benchmark resources, and the storefront inconsistency is retained rather than silently reconciled., name: Managed VPS; category: currently_orderable_managed_full_root_kvm_virtual_machine; current public matrix: tier: Managed VPS Starter; product id: 97; vcpu: 4; memory gib: 4; storage gb: 100; storage type: SSD; monthly eur: 49, tier: Managed VPS Business; product id: 98; vcpu: 8; memory gib: 8; storage gb: 400; storage type: SSD; monthly eur: 119, tier: Managed VPS Professional; product id: 99; vcpu: 10; memory gib: 16; storage gb: 400; storage type: SSD; monthly eur: 159; common entitlements: The current product page explicitly grants unlimited root access and advertises KVM, guaranteed resources, one IPv4 address, unmetered traffic, a maximum 200 Mbit/s connection, CloudLinux OS, Imunify360, WAF/IP firewall, automatic DDoS protection and 24/7 server monitoring. The live cart independently asks for a root password.; base configuration: The base cart selection is CloudLinux OS Solo with Imunify360 Single, no control panel and Managed Basic. Paid CloudLinux/Imunify user tiers, cPanel tiers and higher management levels are optional and are not added to the benchmark.; billing boundary: All three managed products expose a true one-month recurring cycle plus a EUR 39.99 one-time setup fee, and also expose an annual cycle at the same recurring monthly equivalent.
Operating systems
unmanaged live choices: Debian 13, FreeBSD 13, Ubuntu 20.04, Ubuntu 22.04, Alma Linux 9, CloudLinux OS Solo (paid), CloudLinux OS Admin (paid), CloudLinux OS Shared Pro (paid); unmanaged benchmark default: Debian 13 at no displayed surcharge; managed live choices: CloudLinux OS Solo and Imunify360 Single (base), CloudLinux OS Admin and Imunify360 5 Users (paid), CloudLinux OS Shared Pro and Imunify360 30 Users (paid), CloudLinux OS Shared Pro and Imunify360 250 Users (paid), CloudLinux OS Shared Pro and Imunify360 Unlimited (paid); marketing boundary: The unmanaged product copy says Linux/Windows depending on plan and says additional operating systems are available on request, but no Windows choice appears in the live anonymous configurator. Windows and request-only images are not represented as currently self-service benchmark choices.; architecture: not_found; customer iso or image upload: not_found; reinstall rescue or version lifecycle: not_found
Virtualization
hypervisor: KVM; guest control: The unmanaged and managed product pages grant full root rights. Every live product configurator requires a root password; the unmanaged cart also asks for hostname and nameserver prefixes.; orderability: All eight product IDs are exposed in the live public WHMCS catalog and have working anonymous configuration flows. Exact provisioning time and automatic-versus-manual activation semantics are not_found.; control plane: The product FAQ says customers can upgrade CPU, RAM or storage from the customer panel without downtime. Public power, reboot, reinstall, rescue, console, snapshot, clone and deletion semantics are not_found.; storage: Every plan card binds its base disk to SSD. General copy says the infrastructure uses SSD/NVMe and RAID, but does not bind NVMe or a RAID level to an individual benchmark, so offer rows remain SSD.; network: Every plan advertises up to 200 Mbit/s, unmetered traffic and one included IPv4 address. The word 'up to' is retained; it is not converted into a committed throughput floor. Additional IPs can be ordered, but current public quantity, family and price details are not_found.; backup: The product FAQ expressly advertises daily backups and RAID-protected storage. The terms make customers responsible for backups unless a backup service is expressly agreed. The product-specific daily-backup statement is recorded, but retention, isolation, consistency, restore rights, RPO/RTO and contractual remedy are not_found.; public compute api cli or terraform: not_found
CPU isolation
benchmark classification: guaranteed; basis: Both current VPS pages explicitly promise guaranteed CPU, RAM and disk and say 'no shared resources'. The general terms say software-controlled virtual/shared resources carry no claim to particular CPU/RAM shares unless expressly agreed; the plan-specific guarantee is that express agreement. Neither source promises a dedicated physical core, so the directory uses guaranteed rather than dedicated.; physical core mapping: not_found; hardware thread or smt mapping: not_found; pinning or numa policy: not_found; numeric oversubscription ratio: not_found; host cpu model or generation: not_found

Features

  • App installation guest managed: Full root access permits customers to install compatible guest applications on both product families; unmanaged customers remain responsible for their guest software.; managed base: Managed VPS includes CloudLinux OS Solo, Imunify360 Single and Managed Basic. cPanel and larger CloudLinux/Imunify entitlements are paid configurable additions.; native vps app catalog: not_found; Softaculous and application-count claims on separate shared-hosting products are not attributed to VPS
  • Templates & images unmanaged images: Debian 13, FreeBSD 13, Ubuntu 20.04, Ubuntu 22.04, Alma Linux 9, paid CloudLinux editions; managed image: CloudLinux OS with Imunify360, with selectable licensed user tiers; snapshot custom iso clone export reinstall rescue: not_found
  • Network orchestration scaling: The current FAQ says CPU, RAM and storage can be upgraded from the customer panel at any time without downtime.; addressing: One IPv4 address is included and additional IPs can be ordered. IPv6, additional-address quantity/pricing, reverse DNS and floating/failover semantics are not_found.; connectivity: A maximum 200 Mbit/s connection and unmetered traffic are advertised for every plan. Minimum/guaranteed throughput, burst duration, fair-use policy and congestion behavior are not_found.; private network vpc bgp nat gateway or routing: not_found; public compute api cli or terraform: not_found
  • Firewall all vps: Every current plan includes automatic DDoS detection and real-time mitigation according to the product FAQ.; managed vps: Every managed plan additionally advertises Imunify360 and a WAF/IP firewall at no extra base charge.; unmanaged guest boundary: Root access permits a guest firewall, but a provider-panel security-group or customer-configurable network-firewall feature is not_found for unmanaged plans.; missing parameters: Rule model, statefulness, IPv6 behavior, default policy, quotas, logs, mitigation layers, thresholds and contractual DDoS capacity are not_found.
  • Load balancer
  • DNS management service: NETsite.lu is an accredited .lu registrar and its current domain product provides client-portal domain management plus configurable A, MX and CNAME records.; vps boundary: This is a separately described domain/DNS service, not evidence that a managed DNS zone is bundled with every VPS.; api dnssec ttl record types beyond published set: not_found
  • Git integrations
  • Container registry

Support

unmanaged scope: The customer receives root access and administers compatible guest software. The terms say support scope follows the product description, provider-caused faults are supported without extra charge and other support may be billed by effort.; managed scope: A separately orderable full-root Managed VPS family includes CloudLinux, Imunify360 and a base Managed Basic selection; Standard, Advanced and Premium management tiers are paid options. Public task matrices and response/resolution targets for those labels are not_found.; availability: Both product pages market multi-redundant connectivity and at least 99% availability. No measurement window, exclusion matrix, service-credit schedule or claim procedure is published, so the statement is not represented as a credit-backed SLA.; monitoring and backup: Every plan markets 24/7 server monitoring and daily backups. Product-specific backup wording is retained alongside the terms' customer-backup rule; retention, restore entitlement and recovery objectives are not_found.; renewal and cancellation: The minimum term follows the selected tariff and automatically renews for the same term unless cancelled at least 30 days before expiry. Cancellation may be sent in text form, including billing@netsite.lu.; consumer withdrawal: The terms grant qualifying consumers 14 days to withdraw and promise repayment within 14 days, but allow the customer to request immediate performance and acknowledge loss of the right once hosting activation/server provisioning begins. This is not a general post-activation money-back guarantee.; tax: The site footer and terms state that displayed EUR prices exclude applicable tax; the current site specifically identifies Luxembourg VAT as 17%.; governing law: Luxembourg law, with Luxembourg as venue/performance place where legally permitted

Email

info@netsite.lu is the current privacy/contact address and billing@netsite.lu is explicitly accepted for cancellation. A separate technical-support email address and an email response target are not_found.

Phone

+352 20 601 001 and +352 20 600 379 are published contact numbers. The reviewed pages do not publish customer-support telephone hours or a phone response target.

Ticket system

The current site links directly to the NETsite.lu support-portal ticket form and customer center. The company page says reported ticket issues are handled almost instantly, but this is marketing language rather than a defined contractual first-response or resolution target.

Live chat

The current site loads an identified Crisp chat widget, and the company page markets friendly professional live support 24/7. Queue, response target and staffing schedule are not contractually defined.

Languages: public site and checkout interfaces: English, French, German; staffed human support languages: not_found; boundary: Parallel site pages and the live billing portal establish usable English, French and German interfaces. They do not establish that every human support channel is staffed in all three languages. Hours: provider claim: The current company page markets 24/7 live support and says systems are monitored live 24/7; product cards repeat 24/7 server monitoring.; qualification: No channel-specific staffed schedule, holiday policy, severity matrix or contractual response/resolution SLA is published. Data-centre technical staff being present 24/7 is not treated as a customer-support promise.

What customers say

4.01 (16) Trustpilot: 4.0/5 · 13 Hosttest: 4.1/5 · 3
Recurring praise
  • + Current Trustpilot narratives repeatedly praise responsive, knowledgeable and personal support, stable hosting, performance, fair pricing and real Luxembourg infrastructure.
  • + Hosttest's two positive active reviews score 5.0 and 4.8 and praise local hosting, long-term service and support.
Recurring complaints
  • A current Trustpilot complaint alleges password-change and security problems; NETsite publicly disputes the claim and offers case-specific help.
  • Hosttest's 2.4/5 active review describes delayed cancellation handling, long periods without replies and difficulty obtaining a domain authorization code.
  • The sample is small and not fully organic: Trustpilot says the profile was claimed in November 2025, the company asks customers for reviews, and the last-year source mix is six organic, five verified and two invited. Hosttest counts only three non-archived reviews even though older archived rows remain visible.
  • At least one positive Luxembourg-locality narrative appears on both Trustpilot and Hosttest, so cross-platform review-count weighting may double-count a cross-posted experience.

Sources