netcup
Legal entity: netcup GmbH
Benchmark offers
Austria
| Plan | Price /mo | vCPU | RAM | Storage | Transfer | vCPU/€ |
|---|---|---|---|---|---|---|
| VPS 500 G12 (guaranteed location, hourly-settled, IPv6-only) vServer VPS x86 G12 · shared | €6.10
≈ $6.96 Monthly cap | 2 | 4 GiB | 128 GB NVMe | Unmetered | 0.33 |
| VPS 500 G12 (guaranteed location, 12 months, IPv6-only) vServer VPS x86 G12 · shared | €5.22
≈ $5.95 Term commitment | 2 | 4 GiB | 128 GB NVMe | Unmetered | 0.38 |
Germany
| Plan | Price /mo | vCPU | RAM | Storage | Transfer | vCPU/€ |
|---|---|---|---|---|---|---|
| VPS 500 G12 (guaranteed location, hourly-settled, IPv6-only) vServer VPS x86 G12 · shared | €6.10
≈ $6.96 Monthly cap | 2 | 4 GiB | 128 GB NVMe | Unmetered | 0.33 |
| VPS pico G11s (Nuremberg, 12 months, IPv6-only) vServer Lite G11s · shared | €1.04
≈ $1.19 Term commitment | 1 | 1 GiB | 30 GB SSD | Unmetered | 0.96 |
| VPS 500 G12 (guaranteed location, 12 months, IPv6-only) vServer VPS x86 G12 · shared | €5.22
≈ $5.95 Term commitment | 2 | 4 GiB | 128 GB NVMe | Unmetered | 0.38 |
Netherlands
| Plan | Price /mo | vCPU | RAM | Storage | Transfer | vCPU/€ |
|---|---|---|---|---|---|---|
| VPS 500 G12 (guaranteed location, hourly-settled, IPv6-only) vServer VPS x86 G12 · shared | €6.10
≈ $6.96 Monthly cap | 2 | 4 GiB | 128 GB NVMe | Unmetered | 0.33 |
| VPS 500 G12 (guaranteed location, 12 months, IPv6-only) vServer VPS x86 G12 · shared | €5.22
≈ $5.95 Term commitment | 2 | 4 GiB | 128 GB NVMe | Unmetered | 0.38 |
United States
| Plan | Price /mo | vCPU | RAM | Storage | Transfer | vCPU/€ |
|---|---|---|---|---|---|---|
| VPS 500 G12 (guaranteed location, hourly-settled, IPv6-only) vServer VPS x86 G12 · shared | €6.10
≈ $6.96 Monthly cap | 2 | 4 GiB | 128 GB NVMe | Unmetered | 0.33 |
| VPS 500 G12 (guaranteed location, 12 months, IPv6-only) vServer VPS x86 G12 · shared | €5.22
≈ $5.95 Term commitment | 2 | 4 GiB | 128 GB NVMe | Unmetered | 0.38 |
Platform
- Products
- name: vServer Lite G11s and G12s; category: cost_optimized_x86_virtual_private_server; cpu isolation: shared; description: Currently orderable KVM VPS plans with SSD storage and reduced bandwidth. The live catalog runs from VPS pico G11s at 1 vCore, 1 GB RAM and 30 GB SSD through VPS Lite 4 G12s at 16 vCore, 32 GB RAM and 640 GB SSD. Pico and nano are guaranteed in Nuremberg; G12s Lite plans are assigned among Nuremberg, Vienna and Amsterdam and therefore are not used to prove a particular one of those three countries., name: vServer VPS x86 G12; category: general_purpose_x86_virtual_private_server; cpu isolation: shared; description: Currently orderable KVM VPS plans with DDR5 ECC RAM and NVMe storage, from VPS 500 G12 at 2 vCore, 4 GB and 128 GB through VPS 8000 G12 at 16 vCore, 64 GB and 2 TB. Exact-location variants are sold for Nuremberg, Vienna, Amsterdam, Manassas and Singapore with either a twelve-month commitment or a no-minimum-term hourly-settled option., name: Root Server G12; category: dedicated_cpu_virtual_server; cpu isolation: dedicated; description: Currently orderable KVM virtual servers with exclusive AMD EPYC 9645 CPU cores, guaranteed RAM, NVMe storage, 99.9% minimum annual availability and one- or twelve-month terms. The current range runs from RS 1000 G12 at 4 dedicated cores, 8 GB RAM and 256 GB NVMe through RS 16000 G12 at 24 dedicated cores, 128 GB RAM and 4 TB NVMe., name: vServer ARM64 G11; category: arm64_virtual_private_server; cpu isolation: shared; description: Ampere Altra Max ARM64 KVM VPS family with Linux-oriented images and Local Block Storage expansion. The live product page explicitly says the entire ARM family is currently sold out, so it is documented but contributes no benchmark offer., name: vGPU Root Server; category: gpu_accelerated_virtual_server; cpu isolation: dedicated; description: Nuremberg-only KVM root servers with dedicated NVIDIA H200 vGPU slices, guaranteed vCPU and VRAM, and an Ubuntu-only provider image. Both current RS 2000 vGPU 7 and RS 4000 vGPU 14 products are explicitly sold out, so this family contributes no benchmark offer.
- Operating systems
- current installable images: AlmaLinux 8, 9 and 10; ArchLinux 2025; Debian 11 Bullseye, 12 and 13; FreeBSD 13 and 14; OpenSUSE Leap 15; Rocky Linux 8, 9 and 10; Ubuntu 22.04, 24.04, Ubuntu cloudimg 24.04 and Ubuntu 26.04, current installation DVDs: AlmaLinux 8; Archlinux 2025; Debian 11; Finnix; GParted Live CD 1.7; Grml Live 2025; NetBSD 9; OpenBSD 7; OpenSUSE Leap 16; Rocky 8, 9 and 10; SystemRescue CD 12; Ubuntu 22.04 and 24.04 Live Server, current Windows DVDs: Windows Server 2022 and 2025 in DE-DE and EN-US, supplied only as 180-day evaluation media; netcup sells no Windows license and Windows on ARM is unsupported, custom qcow, qcow2 and raw images plus custom ISO files can be uploaded in SCP; official images are moving to UEFI-only deployment while a manual BIOS/DVD path remains, the currently sold-out vGPU family is restricted to a provider-supplied Ubuntu image
- Virtualization
- KVM is explicitly named on the current VPS Lite, VPS x86, Root Server, ARM64 and vGPU product data, the current Windows installation guide confirms that Windows guests use the VirtIO drivers required by netcup's KVM virtualization
- CPU isolation
- VPS Lite, x86 VPS and ARM64 VPS share the physical host CPU; RAM is guaranteed, Root Server G12 supplies exclusive CPU cores and guaranteed RAM, vGPU products advertise dedicated CPU cores and dedicated vGPU allocation but are currently sold out
Features
- App installation service: preconfigured application images in the Server Control Panel; current verified images: Ubuntu OpenClaw, PowerDNS; capabilities: the Ubuntu OpenClaw image installs the self-hosted AI-agent gateway from SCP and leaves full root access for customization, the domain API documentation identifies a preconfigured PowerDNS vServer image for customers who want to operate their own nameservers, any application can otherwise be installed manually with full root access; netcup recommends Docker or Podman rather than nested virtualization; limitations: the current general image catalog says images can contain administration panels but does not enumerate additional current one-click applications, so only the two explicitly verifiable application images are listed, application-image installation overwrites the server disk✓
- Templates & images types: official operating-system images, official installation and rescue DVDs, preconfigured OpenClaw and PowerDNS images, customer-uploaded qcow, qcow2 and raw images, customer-uploaded ISO files, online and offline Copy-On-Write snapshots; interfaces: Server Control Panel, browser VNC console, SCP SOAP web service for selected server-control automation; snapshot capabilities: create and revert online or offline snapshots, export offline snapshots and import them to a sufficiently large netcup server, one snapshot export per server is included; additional exports are paid add-ons; limitations: online snapshot consistency is not guaranteed and file changes during capture can cause irreparable data loss; offline snapshots are recommended, online snapshots are unavailable for Local Block Storage, the terms make the customer responsible for adequate backups and say netcup does not back up customer content unless separately agreed✓
- Network orchestration interfaces and tooling: Server Control Panel for power, console, media, snapshots, traffic, firewall and network assignment, Customer Control Panel for contracts, upgrades, add-ons, Local Block Storage and billing, opt-in SCP SOAP web service for automations such as starting and stopping servers; services: deployment with IPv4 plus IPv6, IPv6-only, or private Cloud vLAN-only connectivity, Cloud vLAN private networks across compatible servers at the same selected location, additional and failover IPv4 addresses plus additional and failover /64 IPv6 subnets, reverse DNS assignment in SCP, free DDoS protection advertised at 2 Tbps capacity, Local Block Storage on the same physical server, up to 8 TB for G12 VPS and Root Server and up to 4 TB for G12s Lite, same-generation and same-tariff-family upgrades through CCP; limitations: nested virtualization is disabled; container runtimes are the documented alternative, x86 VPS traffic is flat-rate, but a prior-24-hour average above 2 TB triggers a temporary 200 Mbps throttle; pico vServer traffic above its published threshold is temporarily throttled to 100 Mbps, server locations cannot be changed in place and require a new order plus manual data migration, IP addresses are data-center-bound and cross-location IP migration is explicitly unavailable, Cloud vLAN traffic is not filtered by the provider firewall, Local Block Storage is local rather than network-redundant and is explicitly described as less suitable for backups✓
- Firewall name: netcup firewall; price: free; scope: incoming and outgoing public-interface traffic for server products from Generation 9; capabilities: stateful handling for TCP return traffic, reusable ingress and egress policies managed in SCP, up to 500 active rules per server and public network interface, changes apply immediately without restarting the server; limitations: UDP request and response paths require separate ingress and egress rules, the service is a basic upstream layer and does not replace an operating-system firewall, Cloud vLAN traffic cannot be filtered, new servers initially allow traffic except for the default mail block; creating a rule changes that direction's implicit default to drop✓
- Load balancer—
- DNS management services: authoritative DNS record and zone management in CCP for separately registered netcup domains using netcup nameservers, DNS API over JSON or SOAP for zone information, record retrieval, zone updates and record updates, DNSSEC configuration for supported domains, reverse DNS for assigned server addresses in SCP; limitations: DNS hosting is tied to a netcup domain and netcup nameservers rather than bundled as an independent VPS DNS zone entitlement, the DNS API cannot manage external nameservers, self-hosted PowerDNS remains the customer's responsibility✓
- Git integrations—
- Container registry—
Support
model: Self-managed guest operating system with provider support for account, billing, provisioning and infrastructure issues.; availability commitments: 99.6% minimum average annual availability for VPS and 99.9% for Root Server; exclusions and liability limits in the terms apply.; response commitment: Tickets received before 17:00 CET on German weekdays are promised a same-day response; requests from outside Europe are described as processed within 24 hours.; current notice: The support page warns that increased inquiry volume can delay email and message processing.; customer responsibility: Guest administration, updates, security and adequate backups remain with the customer; managed private servers are a separate product without root or sudo access and are outside this directory's qualifying product scope.
address: mail@netcup.de; support form: https://helpcenter.netcup.com/en/support; hours: Monday-Friday 08:00-22:00 CET
general: +49 721 754 0 755 0, Monday-Friday 09:00-17:00 CET; technical emergency: +49 721 754 0 755 5, around the clock for suspected service failures
access: public Help Center support form; existing customers should submit the account email and customer number; target: same day before 17:00 CET on German weekdays; outside-Europe requests described as within 24 hours; warning: current increased-volume notice says responses may be delayed
What customers say
- + The strongest recurring positives are low price-to-performance, fast or stable VPS operation, quick deployment after approval, and useful server-control tooling.
- + Many Trustpilot reviewers praise predictable hardware value and an easy control panel, while some long-term reviewers report years of reliable service.
- − Recurring complaints concern slow or unresponsive support, first-order verification and provisioning delays, cancellations or twelve-month renewals, invoices and collection escalation, and occasional IPv4, suspension or availability problems.
- − The customer-feedback score is not independent consensus: Trustpilot contributes 98.6% of the weight, the profile is claimed and paid and actively invites reviews, while HostAdvice and ServerVerify have only 27 and 10 reviews respectively; several HostAdvice complaints are also years old.
Sources
- Company netcup Data Center — netcup, checked 2026-07-16
- Product VPS 500 G12 current location and billing variants — netcup, checked 2026-07-16
- Product Permanently Affordable VPS Offers — netcup, checked 2026-07-16
- Product VPS hosting with top performance and best conditions — netcup, checked 2026-07-16
- Product KVM-based Root Server G12 — netcup, checked 2026-07-16
- Product ARM Servers — Efficient Performance and Ampere CPUs — netcup, checked 2026-07-16
- Product vGPU Server at netcup — netcup, checked 2026-07-16
- Docs Servers — product model and comparison — netcup, checked 2026-07-16
- Product Ready-made images for vServer — netcup, checked 2026-07-16
- Docs Server media, images, snapshots, DVDs and rescue system — netcup, checked 2026-07-16
- Docs Installing Windows — netcup, checked 2026-07-16
- Product Install OpenClaw on vServer — ready-to-use image — netcup, checked 2026-07-16
- Docs Server Control Panel Home Page and SOAP web service — netcup, checked 2026-07-16
- Docs Selecting Network Configuration — netcup, checked 2026-07-16
- Docs Ordering a Server — netcup, checked 2026-07-16
- Docs Adding IP Addresses — netcup, checked 2026-07-16
- Docs Local Block Storage — netcup, checked 2026-07-16
- Docs Firewall — netcup, checked 2026-07-16
- API CCP API and DNS API — netcup, checked 2026-07-16
- Docs Configuring DNS for Existing Domains — netcup, checked 2026-07-16
- Support netcup Support — netcup, checked 2026-07-16
- Company General Terms and Conditions of Business — netcup, checked 2026-07-16
- Product Managed Private Server with fixed CPU performance — netcup, checked 2026-07-16
- Company Legal Notice — netcup, checked 2026-07-16
- Company 15 years of netcup: From a basement start-up to an international webhosting provider — netcup, checked 2026-07-16
- Reviews netcup Reviews — Trustpilot, checked 2026-07-16
- Reviews Netcup Reviews by 27 Users and Expert Opinion — HostAdvice, checked 2026-07-16
- Reviews Netcup Customer Reviews — ServerVerify, checked 2026-07-16