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Locaweb

www.locaweb.com.br/servidor-vps Founded provider year: 1998; narrative basis: The current linked VPS proposal says Locaweb was founded in 1998.; structured data value: 1998-01-01; qualification: The structured 1 January value is retained but not treated as a verified incorporation anniversary; the footer's 1997 copyright start is not used as founding. · as of: 2026-07-19; calendar year span: 28; provider age: 27–28 years because narrative sources establish only 1998; the structured 1 January value may be a year placeholder; verified legal entity age: not_found yrs
2.86 (16)

Legal entity: first party published legal name: Locaweb Serviços de Internet S/A; first party published cnpj: 02.351.877/0001-52; published address: Rua Itapaiúna, 2434, São Paulo-SP, CEP 05707-001; independent official registry extract: not_found; qualification: The current first-party footer publishes the legal name and CNPJ. No independent government registry extract was retrieved, so this is not represented as registry-verified.

Benchmark offers

Brazil

Plan Price /mo vCPU RAM Storage Transfer vCPU/€
VPS 1 GB - Linux — ordinary monthly
VPS Locaweb · guaranteed
€5.08
≈ $5.79
2 1 GiB 40 GB
SSD
Unmetered 0.39
VPS 2 GB - Linux — ordinary monthly
VPS Locaweb · guaranteed
€7.79
≈ $8.89
2 2 GiB 60 GB
SSD
Unmetered 0.26
Locaweb Cloud Micro + mandatory NAT Gateway
Locaweb Cloud · guaranteed
€8.49
≈ $9.68
Monthly cap
1 1 GiB 40 GB
NVMe SSD root disk
Unmetered 0.12
Locaweb Cloud Small + mandatory NAT Gateway
Locaweb Cloud · guaranteed
€11.88
≈ $13.56
Monthly cap
1 2 GiB 60 GB
NVMe SSD root disk
Unmetered 0.08
VPS 4 GB - Linux — ordinary monthly
VPS Locaweb · guaranteed
€15.26
≈ $17.41
2 4 GiB 70 GB
SSD
Unmetered 0.13
Locaweb Cloud Medium + mandatory NAT Gateway
Locaweb Cloud · guaranteed
€18.68
≈ $21.30
Monthly cap
2 4 GiB 80 GB
NVMe SSD root disk
Unmetered 0.11
VPS 8 GB - Linux — ordinary monthly
VPS Locaweb · guaranteed
€30.54
≈ $34.84
4 8 GiB 200 GB
SSD
Unmetered 0.13
Locaweb Cloud Large + mandatory NAT Gateway
Locaweb Cloud · guaranteed
€32.26
≈ $36.79
Monthly cap
2 8 GiB 160 GB
NVMe SSD root disk
Unmetered 0.06
VPS 2 GB - Windows — ordinary monthly
VPS Locaweb · guaranteed
€37.01
≈ $42.22
2 2 GiB 90 GB
SSD
Unmetered 0.05
VPS 4 GB - Windows — ordinary monthly
VPS Locaweb · guaranteed
€55.69
≈ $63.52
2 4 GiB 110 GB
SSD
Unmetered 0.04
Locaweb Cloud xLarge + mandatory NAT Gateway
Locaweb Cloud · guaranteed
€59.42
≈ $67.78
Monthly cap
4 16 GiB 320 GB
NVMe SSD root disk
Unmetered 0.07
VPS 16 GB - Linux — ordinary monthly
VPS Locaweb · guaranteed
€61.10
≈ $69.70
6 16 GiB 250 GB
SSD
Unmetered 0.10
VPS 8 GB - Windows — ordinary monthly
VPS Locaweb · guaranteed
€98.30
≈ $112.13
4 8 GiB 200 GB
SSD
Unmetered 0.04
Locaweb Cloud 2xLarge + mandatory NAT Gateway
Locaweb Cloud · guaranteed
€113.75
≈ $129.75
Monthly cap
8 32 GiB 640 GB
NVMe SSD root disk
Unmetered 0.07
VPS 32 GB - Linux — ordinary monthly
VPS Locaweb · guaranteed
€117.13
≈ $133.60
8 32 GiB 350 GB
SSD
Unmetered 0.07
VPS 16 GB - Windows — ordinary monthly
VPS Locaweb · guaranteed
€187.27
≈ $213.60
6 16 GiB 250 GB
SSD
Unmetered 0.03
Locaweb Cloud 4xLarge + mandatory NAT Gateway
Locaweb Cloud · guaranteed
€222.41
≈ $253.69
Monthly cap
16 64 GiB 1,000 GB
NVMe SSD root disk
Unmetered 0.07
VPS 32 GB - Windows — ordinary monthly
VPS Locaweb · guaranteed
€306.63
≈ $349.74
8 32 GiB 350 GB
SSD
Unmetered 0.03
VPS 64 GB - Windows — ordinary monthly
VPS Locaweb · guaranteed
€529.04
≈ $603.42
16 64 GiB 490 GB
SSD
Unmetered 0.03

Platform

Products
category: current publicly orderable customer-administered full-root_or_Administrator virtual machines; included country code: BR; families: VPS Locaweb: current plan count: 12; platform counts: Linux: 6; Windows: 6; plans: key: SVNLVPSM01G; url: https://www.locaweb.com.br/contratar-vps-locaweb/?plan=2&platform=linux&memory=1&vcpus=2&disk=4&transf=2&direct=1&period=1; title: VPS 1 GB - Linux; resources: vcpu: 2; memory gib: 1; storage gb: 40; storage type: SSD; transfer tb: unmetered; periods: months: 1; equivalent monthly brl: 29.9; billed total brl: 29.9; renewal monthly brl: 29.9; currently selectable: Yes, months: 12; equivalent monthly brl: 19.9; billed total brl: 238.8; renewal monthly brl: 28.9; currently selectable: Yes, months: 24; equivalent monthly brl: 15.9; billed total brl: 381.6; renewal monthly brl: 25.9; currently selectable: Yes; ordinary monthly selected by query: Yes; account order payment or provisioning created: No; name: VPS 1 GB - Linux; platform: Linux; store key: SVNLVPSM01G; store resource attributes: vcpu: 1; memory gib: 1; storage gb: 50; store or query conflicts with visible checkout: Yes, key: SVNLVPSM02G; url: https://www.locaweb.com.br/contratar-vps-locaweb/?plan=3&platform=linux&memory=2&vcpus=2&disk=6&transf=3&direct=1&period=1; title: VPS 2 GB - Linux; resources: vcpu: 2; memory gib: 2; storage gb: 60; storage type: SSD; transfer tb: unmetered; periods: months: 1; equivalent monthly brl: 45.9; billed total brl: 45.9; renewal monthly brl: 45.9; currently selectable: Yes, months: 12; equivalent monthly brl: 31.9; billed total brl: 382.8; renewal monthly brl: 41.9; currently selectable: Yes, months: 24; equivalent monthly brl: 23.9; billed total brl: 573.6; renewal monthly brl: 36.9; currently selectable: Yes; ordinary monthly selected by query: Yes; account order payment or provisioning created: No; name: VPS 2 GB - Linux; platform: Linux; store key: SVNLVPSM02G; store resource attributes: vcpu: 2; memory gib: 2; storage gb: 50; store or query conflicts with visible checkout: Yes, key: SVNLVPSM04G; url: https://www.locaweb.com.br/contratar-vps-locaweb/?plan=4&platform=linux&memory=4&vcpus=2&disk=8&transf=5&direct=1&period=1; title: VPS 4 GB - Linux; resources: vcpu: 2; memory gib: 4; storage gb: 70; storage type: SSD; transfer tb: unmetered; periods: months: 1; equivalent monthly brl: 89.9; billed total brl: 89.9; renewal monthly brl: 89.9; currently selectable: Yes, months: 12; equivalent monthly brl: 61.9; billed total brl: 742.8; renewal monthly brl: 81.9; currently selectable: Yes, months: 24; equivalent monthly brl: 53.9; billed total brl: 1293.6; renewal monthly brl: 72.9; currently selectable: Yes; ordinary monthly selected by query: Yes; account order payment or provisioning created: No; name: VPS 4 GB - Linux; platform: Linux; store key: SVNLVPSM04G; store resource attributes: vcpu: 2; memory gib: 4; storage gb: 70; store or query conflicts with visible checkout: No, key: SVNLVPSM08G; url: https://www.locaweb.com.br/contratar-vps-locaweb/?plan=5&platform=linux&memory=8&vcpus=4&disk=20&transf=7&direct=1&period=1; title: VPS 8 GB - Linux; resources: vcpu: 4; memory gib: 8; storage gb: 200; storage type: SSD; transfer tb: unmetered; periods: months: 1; equivalent monthly brl: 179.9; billed total brl: 179.9; renewal monthly brl: 179.9; currently selectable: Yes, months: 12; equivalent monthly brl: 123.9; billed total brl: 1486.8; renewal monthly brl: 161.9; currently selectable: Yes, months: 24; equivalent monthly brl: 105.9; billed total brl: 2541.6; renewal monthly brl: 145.9; currently selectable: Yes; ordinary monthly selected by query: Yes; account order payment or provisioning created: No; name: VPS 8 GB - Linux; platform: Linux; store key: SVNLVPSM08G; store resource attributes: vcpu: 4; memory gib: 8; storage gb: 200; store or query conflicts with visible checkout: No, key: SVNLVPSM16G; url: https://www.locaweb.com.br/contratar-vps-locaweb/?plan=6&platform=linux&memory=16&vcpus=6&disk=25&transf=8&direct=1&period=1; title: VPS 16 GB - Linux; resources: vcpu: 6; memory gib: 16; storage gb: 250; storage type: SSD; transfer tb: unmetered; periods: months: 1; equivalent monthly brl: 359.9; billed total brl: 359.9; renewal monthly brl: 359.9; currently selectable: Yes, months: 12; equivalent monthly brl: 239.9; billed total brl: 2878.8; renewal monthly brl: 319.9; currently selectable: Yes, months: 24; equivalent monthly brl: 199.9; billed total brl: 4797.6; renewal monthly brl: 285.9; currently selectable: Yes; ordinary monthly selected by query: Yes; account order payment or provisioning created: No; name: VPS 16 GB - Linux; platform: Linux; store key: SVNLVPSM16G; store resource attributes: vcpu: 8; memory gib: 16; storage gb: 400; store or query conflicts with visible checkout: Yes, key: SVNLVPSM32G; url: https://www.locaweb.com.br/contratar-vps-locaweb/?plan=7&platform=linux&memory=32&vcpus=8&disk=35&transf=9&direct=1&period=1; title: VPS 32 GB - Linux; resources: vcpu: 8; memory gib: 32; storage gb: 350; storage type: SSD; transfer tb: unmetered; periods: months: 1; equivalent monthly brl: 689.9; billed total brl: 689.9; renewal monthly brl: 689.9; currently selectable: Yes, months: 12; equivalent monthly brl: 459.9; billed total brl: 5518.8; renewal monthly brl: 619.9; currently selectable: Yes, months: 24; equivalent monthly brl: 379.9; billed total brl: 9117.6; renewal monthly brl: 549.9; currently selectable: Yes; ordinary monthly selected by query: Yes; account order payment or provisioning created: No; name: VPS 32 GB - Linux; platform: Linux; store key: SVNLVPSM32G; store resource attributes: vcpu: 16; memory gib: 32; storage gb: 800; store or query conflicts with visible checkout: Yes, key: SVNLVPSW02G; url: https://www.locaweb.com.br/contratar-vps-locaweb/?plan=1&platform=windows&memory=2.1&vcpus=2&disk=9&transf=2&direct=1&period=1; title: VPS 2 GB - Windows; resources: vcpu: 2; memory gib: 2; storage gb: 90; storage type: SSD; transfer tb: unmetered; periods: months: 1; equivalent monthly brl: 218; billed total brl: 218; renewal monthly brl: 218; currently selectable: Yes, months: 12; equivalent monthly brl: 202; billed total brl: 2424; renewal monthly brl: 202; currently selectable: Yes; ordinary monthly selected by query: Yes; account order payment or provisioning created: No; name: VPS 2 GB - Windows; platform: Windows; store key: SVNLVPSW02G; store resource attributes: vcpu: 2; memory gib: 2; storage gb: 50; store or query conflicts with visible checkout: Yes, key: SVNLVPSW04G; url: https://www.locaweb.com.br/contratar-vps-locaweb/?plan=2&platform=windows&memory=4.1&vcpus=2&disk=11&transf=4&direct=1&period=1; title: VPS 4 GB - Windows; resources: vcpu: 2; memory gib: 4; storage gb: 110; storage type: SSD; transfer tb: unmetered; periods: months: 1; equivalent monthly brl: 328; billed total brl: 328; renewal monthly brl: 328; currently selectable: Yes, months: 12; equivalent monthly brl: 274; billed total brl: 3288; renewal monthly brl: 274; currently selectable: Yes; ordinary monthly selected by query: Yes; account order payment or provisioning created: No; name: VPS 4 GB - Windows; platform: Windows; store key: SVNLVPSW04G; store resource attributes: vcpu: 2; memory gib: 4; storage gb: 70; store or query conflicts with visible checkout: Yes, key: SVNLVPSW08G; url: https://www.locaweb.com.br/contratar-vps-locaweb/?plan=3&platform=windows&memory=8.1&vcpus=4&disk=20&transf=8&direct=1&period=1; title: VPS 8 GB - Windows; resources: vcpu: 4; memory gib: 8; storage gb: 200; storage type: SSD; transfer tb: unmetered; periods: months: 1; equivalent monthly brl: 579; billed total brl: 579; renewal monthly brl: 579; currently selectable: Yes, months: 12; equivalent monthly brl: 523; billed total brl: 6276; renewal monthly brl: 523; currently selectable: Yes; ordinary monthly selected by query: Yes; account order payment or provisioning created: No; name: VPS 8 GB - Windows; platform: Windows; store key: SVNLVPSW08G; store resource attributes: vcpu: 4; memory gib: 8; storage gb: 200; store or query conflicts with visible checkout: No, key: SVNLVPSW16G; url: https://www.locaweb.com.br/contratar-vps-locaweb/?plan=4&platform=windows&memory=16.1&vcpus=6&disk=25&transf=9&direct=1&period=1; title: VPS 16 GB - Windows; resources: vcpu: 6; memory gib: 16; storage gb: 250; storage type: SSD; transfer tb: unmetered; periods: months: 1; equivalent monthly brl: 1103; billed total brl: 1103; renewal monthly brl: 1103; currently selectable: Yes, months: 12; equivalent monthly brl: 1019; billed total brl: 12228; renewal monthly brl: 1019; currently selectable: Yes; ordinary monthly selected by query: Yes; account order payment or provisioning created: No; name: VPS 16 GB - Windows; platform: Windows; store key: SVNLVPSW16G; store resource attributes: vcpu: 8; memory gib: 16; storage gb: 400; store or query conflicts with visible checkout: Yes, key: SVNLVPSW32G; url: https://www.locaweb.com.br/contratar-vps-locaweb/?plan=5&platform=windows&memory=64.1&vcpus=16&disk=49&transf=10&direct=1&period=1; title: VPS 32 GB - Windows; resources: vcpu: 8; memory gib: 32; storage gb: 350; storage type: SSD; transfer tb: unmetered; periods: months: 1; equivalent monthly brl: 1806; billed total brl: 1806; renewal monthly brl: 1806; currently selectable: Yes, months: 12; equivalent monthly brl: 1693; billed total brl: 20316; renewal monthly brl: 1693; currently selectable: Yes; ordinary monthly selected by query: Yes; account order payment or provisioning created: No; name: VPS 32 GB - Windows; platform: Windows; store key: SVNLVPSW32G; store resource attributes: vcpu: 16; memory gib: 32; storage gb: 800; store or query conflicts with visible checkout: Yes, key: SVNLVPSW64G; url: https://www.locaweb.com.br/contratar-vps-locaweb/?plan=6&platform=windows&memory=64&vcpus=16&disk=1600&transf=2&direct=1&period=1; title: VPS 64 GB - Windows; resources: vcpu: 16; memory gib: 64; storage gb: 490; storage type: SSD; transfer tb: unmetered; periods: months: 1; equivalent monthly brl: 3116; billed total brl: 3116; renewal monthly brl: 3116; currently selectable: Yes, months: 12; equivalent monthly brl: 2886; billed total brl: 34632; renewal monthly brl: 2886; currently selectable: Yes; ordinary monthly selected by query: Yes; account order payment or provisioning created: No; name: VPS 64 GB - Windows; platform: Windows; store key: SVNLVPSW64G; store resource attributes: vcpu: 16; memory gib: 64; storage gb: 1600; store or query conflicts with visible checkout: Yes; ordinary benchmark: Each plan's currently selectable one-month period. Lower 12- or 24-month equivalents are retained in the inventory but not used for price ranking.; resource precedence: live visible checkout row, current linked proposal, deployed store attributes or URL parameters; resource conflict: The live visible checkout and current proposal control over stale deployed-store attributes and resource query parameters where they disagree.; root and control: access: full root on Linux and Administrator on Windows; interfaces: web panel, console, SSH/RDP, API; controls: server lifecycle API, routine automation, resource charts, one free snapshot, reserved static IP; billing: currency: BRL; ordinary cycle: one month; tax status: all taxes included; service level: marketing: 99.9% infrastructure/hardware availability; controlling contract: 99.5% per civil month; Locaweb Cloud: current plan count: 7; plans: id: micro; name: Micro; vcpu: 1; memory gib: 1; storage gb: 40; vm hourly brl: 0.0298; vm monthly cap brl: 20; public ip hourly brl: 0.0373; public ip monthly cap brl: 25; single vm environment monthly cap brl: 50; benchmark includes: one VM, one mandatory NAT Gateway; benchmark excludes: optional public IP, paid ancillary resources, id: small; name: Small; vcpu: 1; memory gib: 2; storage gb: 60; vm hourly brl: 0.0596; vm monthly cap brl: 40; public ip hourly brl: 0.067; public ip monthly cap brl: 45; single vm environment monthly cap brl: 70; benchmark includes: one VM, one mandatory NAT Gateway; benchmark excludes: optional public IP, paid ancillary resources, id: medium; name: Medium; vcpu: 2; memory gib: 4; storage gb: 80; vm hourly brl: 0.1191; vm monthly cap brl: 80; public ip hourly brl: 0.1265; public ip monthly cap brl: 85; single vm environment monthly cap brl: 110; benchmark includes: one VM, one mandatory NAT Gateway; benchmark excludes: optional public IP, paid ancillary resources, id: large; name: Large; vcpu: 2; memory gib: 8; storage gb: 160; vm hourly brl: 0.2381; vm monthly cap brl: 160; public ip hourly brl: 0.2456; public ip monthly cap brl: 165; single vm environment monthly cap brl: 190; benchmark includes: one VM, one mandatory NAT Gateway; benchmark excludes: optional public IP, paid ancillary resources, id: xlarge; name: xLarge; vcpu: 4; memory gib: 16; storage gb: 320; vm hourly brl: 0.4762; vm monthly cap brl: 320; public ip hourly brl: 0.4837; public ip monthly cap brl: 325; single vm environment monthly cap brl: 350; benchmark includes: one VM, one mandatory NAT Gateway; benchmark excludes: optional public IP, paid ancillary resources, id: 2xlarge; name: 2xLarge; vcpu: 8; memory gib: 32; storage gb: 640; vm hourly brl: 0.9524; vm monthly cap brl: 640; public ip hourly brl: 0.9599; public ip monthly cap brl: 645; single vm environment monthly cap brl: 670; benchmark includes: one VM, one mandatory NAT Gateway; benchmark excludes: optional public IP, paid ancillary resources, id: 4xlarge; name: 4xLarge; vcpu: 16; memory gib: 64; storage gb: 1000; vm hourly brl: 1.9048; vm monthly cap brl: 1280; public ip hourly brl: 1.9123; public ip monthly cap brl: 1285; single vm environment monthly cap brl: 1310; benchmark includes: one VM, one mandatory NAT Gateway; benchmark excludes: optional public IP, paid ancillary resources; billing: postpaid hourly with a maximum of 672 billable hours per month; benchmark configuration: One current Linux VM with no optional public IP plus one mandatory NAT Gateway. The NAT can serve multiple VMs, but a one-VM environment must still contract at least one, so it is included in every single-plan benchmark.; internet boundary: The optional BRL 5 public IP is omitted. It is needed for direct inbound public access, whereas the mandatory NAT supports the minimum environment; console/private-network administration remains possible.; root and control: access: full Linux root; resettable from the Cloud panel; interfaces: Locaweb Cloud panel, console, SSH, Terraform/IaC; tax status: not stated on the current Cloud product/order surface; service level: marketing: 99.9%; controlling contract: 99.9% per civil month; infrastructure: two availability zones, Intel Xeon Gold 4th generation, NVMe up to 8000 IOPS, 10/25 Gbps network; Windows boundary: prohibited by the current linked Cloud contract; orderability: VPS: All 12 deployed plans render and their anonymous checkouts expose an active one-month option.; Cloud: The current table CTA resolves by GET to an auto-POST order bridge carrying product=locaweb-cloud, plan=1 and period=1. The audit did not submit that form.; support and backup responsibility: Locaweb covers infrastructure, hardware, network and VM availability; customer covers guest backups, security updates, applications and OS configuration
Operating systems
VPS Locaweb current page: Windows Server 2022, Ubuntu 24.04 LTS, Debian 13, Rocky Linux 8.10, Rocky Linux 9.7, AlmaLinux 8.10, AlmaLinux 9.7; VPS minimum memory: Linux GiB: 1; Windows GiB: 2; Locaweb Cloud current page: Ubuntu 22 LTS, Ubuntu 24 LTS, Debian 12 LTS, Debian 13 LTS, Rocky Linux 8, Rocky Linux 9, AlmaLinux 8, AlmaLinux 9, custom ISO except hardware-licensed systems; Locaweb Cloud Windows: prohibited by the current linked Cloud contract; qualification: Current product-page selectors control. Older releases still printed in the VPS proposal are not merged into the current selector.
Virtualization
per family: VPS Locaweb: Xen/XCP family; current help says Xen or XCP without disambiguating implementation; Locaweb Cloud: not_found; Cloud control surface: Apache CloudStack panel is documented, but that does not identify the VM runtime hypervisor; qualification: A current VPS help article identifies a Xen-or-XCP virtualization environment but does not distinguish the runtime implementation. Current Cloud help documents a CloudStack control surface; that is not converted into a KVM/VMware claim.
CPU isolation
per family: VPS Locaweb: classification: guaranteed; assurance: processing, disk and memory described as exclusive allocations; no exclusive physical-core mapping; Locaweb Cloud: classification: guaranteed; assurance: isolated/exclusive processor, RAM and disk allocations on multitenant infrastructure; no physical-core mapping; exclusive physical core or SMT thread mapping: not_found; host oversubscription ratio or pinning: not_found; qualification: Guaranteed is used for explicitly exclusive/isolated guest allocations. Dedicated is not used because neither family publishes an exclusive physical-core/thread mapping.

Features

  • App installation VPS one click apps: name: n8n; minimum memory gib: 4; base os: Ubuntu 24.04, name: LAMP; minimum memory gib: 2; base os: Ubuntu 24.04, name: Node.js; minimum memory gib: 1; base os: Ubuntu 24.04, name: NGINX; minimum memory gib: 1; base os: Ubuntu 24.04, name: PHPMyAdmin; minimum memory gib: 1; base os: Ubuntu 24.04, name: WordPress; minimum memory gib: 2; base os: Ubuntu 24.04, name: PostgreSQL; minimum memory gib: 2; base os: Ubuntu 24.04, name: MariaDB; minimum memory gib: 1; base os: Ubuntu 24.04, name: Docker; minimum memory gib: 1; base os: Ubuntu 24.04, name: EasyPanel; minimum memory gib: 2; base os: Ubuntu 24.04, name: CyberPanel; minimum memory gib: 2; base os: Ubuntu 24.04, name: RabbitMQ; minimum memory gib: 4; base os: Ubuntu 24.04, name: Django; minimum memory gib: 4; base os: Ubuntu 24.04, name: Flask; minimum memory gib: 4; base os: Ubuntu 24.04, name: Laravel; minimum memory gib: 4; base os: Ubuntu 24.04, name: Ruby on Rails; minimum memory gib: 4; base os: Ubuntu 24.04, name: OpenClaw; minimum memory gib: 8; base os: Ubuntu 24.04; VPS base image: Ubuntu 24.04; Cloud automation: Userdata scripts and current deployment tutorials; qualification: Docker is an installable application, not a native container-registry integration.
  • Templates & images VPS: current operating-system and one-click application images; Cloud: operating-system images, customer VM templates, snapshots, URL imports, custom ISO
  • Network orchestration Locaweb Cloud: VPC, isolated guest networks, subnet tiers, ACLs, NAT, VPN, public IP, Terraform/IaC, autoscaling; included in VPS benchmark: No; included in Cloud benchmark: one mandatory NAT Gateway only
  • Firewall Locaweb Cloud: Cloud ingress and egress rules plus dedicated firewall; included in benchmark price: current page presents the firewall capability but no separate charge is added
  • Load balancer Locaweb Cloud: native Cloud Load Balancer and autoscaling integration; included in benchmark: No
  • DNS management service: separate Locaweb domain DNS-zone manager; not included in VM benchmarks; Cloud bridge: Current Cloud help directs customers to their domain provider's DNS panel and links Locaweb-domain customers to the Locaweb DNS-zone manager.; included in benchmarks: No
  • Git integrations providers: GitHub; current native flow: Lovable to GitHub to VPS; Locaweb pulls the repository and configures the server automatically; GitLab or Bitbucket current native evidence: not_found
  • Container registry

Support

boundary: Locaweb covers infrastructure, hardware, network and VM availability; customer covers guest backups, security updates, applications and OS configuration; guest management: self-managed unless separately contracted; response and resolution targets: not_found

Email

contract channel: email address published on Locaweb's site; currently published direct technical address: not_found; message sent by audit: No

Phone

sao paulo: +55 11 3544-0500; other brazil: 0800 055 5932; call placed by audit: No

Ticket system

channels: Central do Cliente, authenticated help-desk/chamado; response or resolution target: not_found; ticket created by audit: No

Live chat

channels: website chat, WhatsApp +55 11 3544-0550; interaction started by audit: No

Languages: explicit Cloud support language: Portuguese explicitly advertised for Locaweb Cloud support; additional staffed language guarantees: not_found Hours: technical: 24x7; billing: Monday–Friday 08:00–18:00; first response or resolution targets: not_found

What customers say

2.86 (16) Trustpilot: 3.2/5 · 14 WHTop: 0.5/5 · 2
Recurring praise
  • + Sparse recent comments praise staff availability/knowledge and support.
  • + Brand-wide reviews are not specific to VPS or Locaweb Cloud.
  • + Trustpilot has only 14 reviews and includes apparently unrelated or ambiguous Italian-language construction/contract reviews.
Recurring complaints
  • Reports describe a slow, confusing or limited panel and basic actions requiring support.
  • Reports mention SSL, permissions, PHP, WordPress, account/domain access and billing disputes.
  • Reports describe support/cancellation friction and abuse-handling concerns.
  • WHTop has only two reviews, from 2016 and 2010.
  • Individual review claims were not independently verified.

Sources