IPAX
Legal entity: IPAX GmbH (FN 610354f; UID ATU79784128). The active GmbH was registered on 17 August 2023; the still-linked 2018 AGB instead names predecessor IPAX OG and an obsolete Vienna address, so the current legal notice and Austrian register control this identity record.
Benchmark offers
Austria
| Plan | Price /mo | vCPU | RAM | Storage | Transfer | vCPU/€ |
|---|---|---|---|---|---|---|
| VIRTUAL line V1 (one-month minimum) VIRTUAL line · shared | €4.70
≈ $5.36 | 1 | 0.5 GiB | 25 GB SSD | Unmetered | 0.21 |
| VIRTUAL line V10 VPMAX (one-month minimum) VIRTUAL line PERFORMANCE MAXIMIZED · shared | €10.90
≈ $12.43 | 2 | 2 GiB | 50 GB NVMe | Unmetered | 0.18 |
| VIRTUAL line V10 HA (one-month minimum) VIRTUAL line HIGH AVAILABILITY · shared | €13.90
≈ $15.85 | 1 | 2 GiB | 50 GB 3x-redundant Ceph SSD | Unmetered | 0.07 |
| VIRTUAL line V10 Win (one-month minimum) VIRTUAL line WINDOWS · shared | €13.90
≈ $15.85 | 1 | 2 GiB | 100 GB SSD | Unmetered | 0.07 |
| HYBRID line H10 with SSD RAID 1 (one-month minimum) HYBRID line · shared | €26.90
≈ $30.68 | 1 | 2 GiB | 240 GB 2x240 GB SSD RAID 1 (240 GB usable) | Unmetered | 0.04 |
Platform
- Products
- name: VIRTUAL line; category: currently_orderable_unmanaged_full_root_kvm_virtual_machine; current base plan matrix net eur: tier: V1; vcpu: 1; memory gib: 0.5; storage gb: 25; storage type: SSD; uplink mbps: 100; price 24 month minimum: 1.9; price 1 month minimum: 4.7, tier: V10; vcpu: 1; memory gib: 2; storage gb: 50; storage type: SSD; uplink mbps: 100; price 24 month minimum: 3.9; price 1 month minimum: 7.5, tier: V20; vcpu: 2; memory gib: 4; storage gb: 50; storage type: SSD; uplink mbps: 100; price 24 month minimum: 7.9; price 1 month minimum: 11.5, tier: V40; vcpu: 4; memory gib: 8; storage gb: 50; storage type: SSD; uplink mbps: 100; price 24 month minimum: 14.9; price 1 month minimum: 19.9, tier: V60; vcpu: 6; memory gib: 16; storage gb: 50; storage type: SSD; uplink mbps: 100; price 24 month minimum: 24.9; price 1 month minimum: 30.9, tier: V80; vcpu: 8; memory gib: 24; storage gb: 50; storage type: SSD; uplink mbps: 100; price 24 month minimum: 34.9; price 1 month minimum: 41.9, tier: V100; vcpu: 10; memory gib: 32; storage gb: 50; storage type: SSD; uplink mbps: 100; price 24 month minimum: 42.9; price 1 month minimum: 51.9, tier: V120; vcpu: 12; memory gib: 48; storage gb: 50; storage type: SSD; uplink mbps: 100; price 24 month minimum: 59.9; price 1 month minimum: 71.9; common configuration: KVM, full root/SSH, one IPv4, one /64 IPv6 subnet, Austria Geo-IP, 100 Mbit/s traffic flat, optional 250/1000 Mbit/s, optional firewall and server management. V10 and larger include one 32-day basis snapshot; V1 offers snapshots only as paid options.; storage boundary: V1 can scale from 25 to 1,000 GB SSD; the other rows can scale from 50 to 1,000 GB. The matrix records base capacity only.; pricing boundary: The 24-month headline rates are not benchmarks. Selecting the live one-month minimum changes contract period and invoicing to one month, notice to two weeks and V1's net recurring total to EUR 4.70., name: VIRTUAL line PERFORMANCE MAXIMIZED; category: currently_orderable_unmanaged_high_performance_full_root_kvm_virtual_machine; current base plan matrix net eur: tier: V10 VPMAX; vcpu structure: 1+1; total vcpu: 2; memory gib: 2; storage gb: 50; storage type: NVMe; uplink mbps: 250; price 24 month minimum: 7.9; price 1 month minimum: 10.9, tier: V20 VPMAX; vcpu structure: 2+1; total vcpu: 3; memory gib: 4; storage gb: 50; storage type: NVMe; uplink mbps: 250; price 24 month minimum: 13.9; price 1 month minimum: 19.9, tier: V40 VPMAX; vcpu structure: 4+1; total vcpu: 5; memory gib: 8; storage gb: 50; storage type: NVMe; uplink mbps: 250; price 24 month minimum: 24.9; price 1 month minimum: 31.9, tier: V60 VPMAX; vcpu structure: 6+1; total vcpu: 7; memory gib: 16; storage gb: 50; storage type: NVMe; uplink mbps: 250; price 24 month minimum: 39.9; price 1 month minimum: 51.9, tier: V80 VPMAX; vcpu structure: 8+1; total vcpu: 9; memory gib: 24; storage gb: 50; storage type: NVMe; uplink mbps: 250; price 24 month minimum: 55.9; price 1 month minimum: 70.9, tier: V100 VPMAX; vcpu structure: 10+1; total vcpu: 11; memory gib: 32; storage gb: 50; storage type: NVMe; uplink mbps: 250; price 24 month minimum: 66.9; price 1 month minimum: 86.9, tier: V120 VPMAX; vcpu structure: 12+1; total vcpu: 13; memory gib: 48; storage gb: 50; storage type: NVMe; uplink mbps: 250; price 24 month minimum: 92.9; price 1 month minimum: 116.9; common configuration: Performance-optimized 3+ GHz virtual cores on Intel Xeon or AMD EPYC hosts, dedicated RAM, KVM/root, one included basis snapshot, one IPv4, /64 IPv6, 250 Mbit/s traffic flat and DDoS Protection Basic. Storage scales to 1,000 GB NVMe and a 1 Gbit/s/10 TB fair-use uplink is optional.; cpu boundary: The +1 is an extra virtual core per VPS, making the current total 2 through 13 vCPU; it is not described as an exclusive physical core., name: VIRTUAL line WINDOWS; category: currently_orderable_unmanaged_windows_administrator_kvm_virtual_machine; current base plan matrix net eur: tier: V10 Win; vcpu: 1; memory gib: 2; storage gb: 100; storage type: SSD; uplink mbps: 100; price 24 month minimum: 9.9; price 1 month minimum: 13.9, tier: V20 Win; vcpu: 2; memory gib: 4; storage gb: 100; storage type: SSD; uplink mbps: 100; price 24 month minimum: 16.9; price 1 month minimum: 21.9, tier: V40 Win; vcpu: 4; memory gib: 8; storage gb: 100; storage type: SSD; uplink mbps: 100; price 24 month minimum: 29.9; price 1 month minimum: 36.9, tier: V60 Win; vcpu: 6; memory gib: 16; storage gb: 100; storage type: SSD; uplink mbps: 100; price 24 month minimum: 49.9; price 1 month minimum: 58.9, tier: V80 Win; vcpu: 8; memory gib: 24; storage gb: 100; storage type: SSD; uplink mbps: 100; price 24 month minimum: 66.9; price 1 month minimum: 79.9, tier: V100 Win; vcpu: 10; memory gib: 32; storage gb: 100; storage type: SSD; uplink mbps: 100; price 24 month minimum: 84.9; price 1 month minimum: 101.9, tier: V120 Win; vcpu: 12; memory gib: 48; storage gb: 100; storage type: SSD; uplink mbps: 100; price 24 month minimum: 109.9; price 1 month minimum: 131.9; common configuration: KVM, full Administrator/RDP access, Windows Server 2025 or 2022 included, one basis snapshot, one IPv4, /64 IPv6 and 100 Mbit/s traffic flat. SSD scales to 1,000 GB; Plesk, ESET, additional RDP users, Office, SQL Server, Acronis, firewall and management are optional.; license boundary: The base configurator explicitly includes Windows Server 2025 or 2022. Additional RDP-user, Office and SQL entitlements are separate paid choices and are not included in the benchmark., name: VIRTUAL line HIGH AVAILABILITY; category: currently_orderable_unmanaged_high_availability_full_root_kvm_virtual_machine; current base plan matrix net eur: tier: V10 HA; vcpu: 1; memory gib: 2; storage gb: 50; storage type: 3x-redundant Ceph SSD; uplink mbps: 100; price 24 month minimum: 9.9; price 1 month minimum: 13.9, tier: V20 HA; vcpu: 2; memory gib: 4; storage gb: 50; storage type: 3x-redundant Ceph SSD; uplink mbps: 100; price 24 month minimum: 19.9; price 1 month minimum: 25.9, tier: V40 HA; vcpu: 4; memory gib: 8; storage gb: 50; storage type: 3x-redundant Ceph SSD; uplink mbps: 100; price 24 month minimum: 34.9; price 1 month minimum: 43.9, tier: V60 HA; vcpu: 6; memory gib: 16; storage gb: 50; storage type: 3x-redundant Ceph SSD; uplink mbps: 100; price 24 month minimum: 64.9; price 1 month minimum: 79.9, tier: V80 HA; vcpu: 8; memory gib: 24; storage gb: 50; storage type: 3x-redundant Ceph SSD; uplink mbps: 100; price 24 month minimum: 79.9; price 1 month minimum: 100.9, tier: V100 HA; vcpu: 10; memory gib: 32; storage gb: 50; storage type: 3x-redundant Ceph SSD; uplink mbps: 100; price 24 month minimum: 99.9; price 1 month minimum: 121.9, tier: V120 HA; vcpu: 12; memory gib: 48; storage gb: 50; storage type: 3x-redundant Ceph SSD; uplink mbps: 100; price 24 month minimum: 119.9; price 1 month minimum: 141.9; common configuration: Mirrored host systems, threefold Ceph SSD storage, KVM/root, one basis snapshot, one IPv4, /64 IPv6, 100 Mbit/s traffic flat and DDoS Protection Basic. Storage scales to 1,000 GB and 250/1000 Mbit/s are optional.; availability boundary: The current cards and V10 order form promise 99.99% availability. The separately published SLA001 credit schedule defines only web-hosting file/HTTP service and applies only where a product explicitly names it; no current VPS page binds these rows to that 1/30-per-day credit schedule., name: HYBRID line; category: currently_orderable_full_root_kvm_virtual_machine_with_exclusive_physical_disks; current base plan matrix net eur: tier: H10; vcpu: 1; memory gib: 2; base storage choices: 2x240 GB SSD RAID 1 or 2x600 GB 10k SAS RAID 1; uplink mbps: 100; price 12 month minimum: 24.9; price 1 month minimum: 26.9, tier: H20; vcpu: 2; memory gib: 4; base storage choices: 2x240 GB SSD RAID 1 or 2x600 GB 10k SAS RAID 1; uplink mbps: 100; price 12 month minimum: 29.9; price 1 month minimum: 31.9, tier: H30; vcpu: 3; memory gib: 8; base storage choices: 2x240 GB SSD RAID 1 or 2x600 GB 10k SAS RAID 1; uplink mbps: 100; price 12 month minimum: 34.9; price 1 month minimum: 36.9, tier: H40; vcpu: 4; memory gib: 16; base storage choices: 2x240 GB SSD RAID 1 or 2x600 GB 10k SAS RAID 1; uplink mbps: 100; price 12 month minimum: 44.9; price 1 month minimum: 46.9, tier: H50; vcpu: 5; memory gib: 32; base storage choices: 2x240 GB SSD RAID 1 or 2x600 GB 10k SAS RAID 1; uplink mbps: 100; price 12 month minimum: 59.9; price 1 month minimum: 61.9, tier: H60; vcpu: 6; memory gib: 48; base storage choices: 2x240 GB SSD RAID 1 or 2x600 GB 10k SAS RAID 1; uplink mbps: 100; price 12 month minimum: 79.9; price 1 month minimum: 81.9; common configuration: KVM/root, virtual CPU and RAM plus two physical disks exclusively assigned to one customer in RAID 1, one IPv4, /64 IPv6 and 100 Mbit/s flat transfer. Larger SSD and SATA pairs, Windows, Plesk, firewall, backup and management are optional.; catalog precedence: The live H10 order form controls current software choices over the stale landing-page table: it currently exposes Ubuntu 20.04/18.04, Debian 13 and CentOS 8, plus paid Windows Server 2025/2022. The contradictory landing-page Ubuntu 22.04/Debian 12/Rocky 8/AlmaLinux 8/CentOS 7 and Windows 2019/2016 list is not treated as the deployable selector.; storage boundary: The benchmark chooses the no-surcharge 2x240 GB SSD RAID 1 option and records 240 GB usable capacity. The same price also permits 2x600 GB 10k SAS RAID 1. Disk exclusivity does not imply exclusive CPU cores., name: Dedicated servers, colocation, managed virtualization, managed Kubernetes, web hosting and storage; category: adjacent_or_nonqualifying_services; service model: Bare metal and colocation are not virtual machines; managed application and storage products do not establish customer guest control. IPAX's current managed-Kubernetes service is catalog-adjacent but does not by itself establish a general-purpose root VM or a Git/container-registry integration for the VPS families.
- Operating systems
- standard v1 current images: Debian 13, Rocky 10, Alma 10; standard v10 plus performance and ha current images: Ubuntu 26.04 LTS, Ubuntu 24.04 LTS, Debian 13, Rocky 10, Alma 10; windows current images: Windows Server 2025, Windows Server 2022; hybrid current linux images: Ubuntu 20.04 LTS, Ubuntu 18.04 LTS, Debian 13, CentOS 8; hybrid paid windows images: Windows Server 2025, Windows Server 2022; reinstall: The panel can reinstall any currently available image with one click; a rescue system and remote console are also published.; custom iso: not_found; optional management software: Current order forms offer three Plesk tiers; edition names and rates differ between HYBRID and the other families.; stale image boundary: The live HYBRID configurator supersedes its older landing-page image list. No end-of-life image is presented as a recommendation; the selector labels are preserved as provider-published facts.
- Virtualization
- hypervisor: KVM full virtualization is explicit for all five current virtual-server families; the provider distinguishes it from container virtualization.; guest access: Linux families provide full root over SSH. Windows provides full Administrator access over RDP. The normal configuration is unmanaged and optional paid management does not remove the qualifying self-managed baseline.; physical model: Standard, Performance, Windows and HA are virtual instances sharing host systems. HYBRID adds a pair of physical disks assigned exclusively to one customer while retaining virtual CPU/RAM and a KVM VM boundary.; control plane: The IPAX Control Panel exposes start/stop, soft and hard reboot, browser VNC/remote console, rescue boot, OS reinstall, snapshots, traffic statistics and IPv4/IPv6 PTR editing. A public customer API was not found.; backup boundary: Every current base configurator offers a no-cost 50 GB backup-space option, but defaults to no backup space and does not make it an automatic backup job. Windows requires separately paid Acronis for provider-listed backup software. The AGB requires customers to keep independent current copies even when buying backup space or management.
- CPU isolation
- benchmark classification: shared for every benchmark family; basis: IPAX calls these virtual CPU cores and explains that many virtual servers share a host system. Neither ordinary, Performance, Windows, HA nor HYBRID promises an exclusive physical core or SMT sibling. Performance's extra +1 core is another performance-optimized virtual core; HYBRID exclusivity applies only to disks. The AGB's resource fair-use rule also protects other customers from disproportionate CPU/resource use.; processors: Standard, Windows and HYBRID use provider-described Dell Intel Xeon hosts; Performance may use Intel Xeon or AMD EPYC; HA uses redundant Dell Intel Xeon hosts. Exact model assignment is not published.; physical core mapping: not_found; hardware thread mapping: not_found; numeric oversubscription ratio: not_found
Features
- App installation guest managed: Full root or Administrator access permits customer installation of compatible applications.; optional provider setup: Plesk Web Admin, Pro and Host editions plus several paid server-management levels are exposed in current order forms.; native vps app marketplace: not_found; scope boundary: The separate web-hosting one-click application catalog is not transferred to VPS.✓
- Templates & images os images: Current family-specific image selectors are recorded under operating systems.; reinstall and rescue: One-click reinstall, rescue boot and browser remote console are available in the IPAX Control Panel.; snapshots: Basis snapshots expire after about 32 days; automatic snapshots can run daily, weekly or monthly; permanent snapshots remain until removed. V10+ Standard, Performance, Windows and HA include one basis snapshot, while V1 and HYBRID do not include one by default.; backup space: A zero-cost 50 GB backup-space selector is available but not selected by default and is not an automatic-backup entitlement.; custom iso: not_found✓
- Network orchestration panel controls: Start, stop, soft/hard reboot, VNC console, rescue, reinstall, snapshots, traffic statistics and reverse DNS are published.; addressing: Every current base configurator includes one IPv4 and one /64 IPv6 subnet; additional IPv4 and /29 or /28 subnet options are priced.; traffic: Base plans use a 100 or 250 Mbit/s traffic-flat uplink. Optional 250 Mbit/s and 1 Gbit/s rows publish 5 TB and 10 TB fair-use levels. The generic AGB also restricts disproportionate resource use; the current knowledgebase says occasional fair-use exceedance is neither throttled nor retroactively charged, while persistent material exceedance can trigger an upgrade discussion or termination.; private networking: An own VLAN and routing are described as optional; exact topology and price are not exposed in the anonymous base configurators.; ddos: DDoS Protection Basic is currently stated to be free on all IPAX virtual and dedicated servers. VPMAX and HA order forms also expose the included Basic and EUR 295 Premium choices.; public customer api: not_found✓
- Firewall base plan: No firewall appliance is selected in a base VPS benchmark.; optional appliances: Stateful virtual firewall appliances are available for every virtual-server line at EUR 16/month for the 100 Mbit/s version or EUR 40/month for 1 Gbit/s; redundant and managed variants are also selectable.; capabilities: The official page lists IPv4/IPv6, stateful inspection, IP/port policy, NAT, VLAN, VPN, multi-WAN, logging, console, backup/restore and web administration.; boundary: This is a paid server-independent appliance, not a free security-group service attached to each VM.✓
- Load balancer bespoke service: IPAX advertises high-availability or load-balancing server clusters for business-critical applications and supports load-balancing/failover configurations on its firewall appliance.; scope boundary: The documented cluster service is a managed, quote-led multi-server design and its public examples use dedicated-server bases. No self-service per-VPS load-balancer object, endpoint or base price is published.✓
- DNS management reverse dns: Customers can create and edit IPv4 and IPv6 PTR records in the IPAX Control Panel.; authoritative dns zones: not_found for the VPS control plane; scope boundary: Separate domain services and the optional firewall's caching DNS resolver do not establish integrated authoritative DNS-zone hosting for VPS.✓
- Git integrations—
- Container registry—
Support
base scope: Every benchmark uses the unmanaged selection: the customer administers the server. Optional Basic, Webserver, Advanced and Advanced Mission Critical 24/7 management tiers are priced separately; Windows and HYBRID expose slightly different menus.; normal support: Email, web support request/ticket and telephone are published. The normal hotline is staffed Monday-Friday 08:30-12:00 and 13:30-17:00; after-hours callers can leave a message for treatment by the next working day.; emergency boundary: Products that include 24/7 support receive an emergency number in their access document. Base virtual-server rows list office-hours support, so 24/7 human guest support is not inferred. The DDoS network service separately advertises a 24/7 NOC.; response sla boundary: The linked SLA002 promises a 24-hour first response and 25% monthly credit, but says it applies only when a product specification explicitly references SLA002. Current VPS pages/order forms do not name SLA002, so no benchmark-level response credit is claimed.; availability: Standard, Performance, Windows and HYBRID publish 99.50%; HA publishes 99.99%. The linked SLA001 is defined for web-hosting file/HTTP service and likewise requires an explicit product reference, so its 1/30-per-calendar-day credit is not represented as a VPS credit schedule.; contract: For the benchmark selection, the live configurator confirms a one-month minimum, one-month contract/invoice period and two-week cancellation notice. Cheaper headline rates require longer minimum terms. Current online ordering is an offer by the customer that IPAX may accept; identity verification may be requested.; tax: The order assistant labels prices as business-customer amounts excluding VAT and separately computes a 20% EU-consumer total before address entry; final tax depends on customer status and jurisdiction.; withdrawal and refund: The still-linked AGB describes a statutory 14-day consumer withdrawal right and proportionate payment after requested service start. SLA003 offers a 30-day satisfaction test only for products whose specification explicitly references SLA003; current VPS specifications do not, so no general 30-day refund promise is recorded.; data responsibility: The AGB requires customers to keep independent, current data copies even when using IPAX backup space or server management, and permits deletion after termination.; legal document boundary: The public AGB is dated 2018 and still names IPAX OG/its old address, while the current legal notice and register identify IPAX GmbH. Contracting entity and applicable version should be confirmed at purchase.
support@ipax.at is the published support address; office@ipax.at is the company/contact and complaint address.
+43 1 3670030; the normal support schedule and after-hours message boundary are recorded under hours.
The website support request creates a numbered ticket and follow-up replies can use support@ipax.at with the assigned subject line.
What customers say
- + The sole five-star reviewer reported two V10 servers running under full load for about two years without an outage and strongly recommended the service.
- − Two two-star reviews posted in 2023 allege that expensive availability promises were not met, describe the technology as having fallen behind and criticize slow, generic support responses.
- − The profile is unclaimed, all three reviews are unprompted and Trustpilot reports no review in the last 12 months. With one old positive and two 2023 negatives, this tiny, stale sample cannot characterize the current 2026 product catalog reliably.
Sources
- Product Current virtual-server overview — five KVM/root families, complete base comparison, control-plane features and two-data-center Vienna placement — IPAX, checked 2026-07-16
- Product VIRTUAL line — eight current KVM/root plans, term pricing, OS images, snapshots, panel, networking and support rows — IPAX, checked 2026-07-16
- Product PERFORMANCE MAXIMIZED — seven current KVM/root plans, +1 virtual-core model, NVMe, term prices and feature matrix — IPAX, checked 2026-07-16
- Product VIRTUAL line WINDOWS — seven current KVM/Administrator plans, included Windows images, term prices and feature matrix — IPAX, checked 2026-07-16
- Product VIRTUAL line HIGH AVAILABILITY — seven mirrored-host/threefold-Ceph KVM plans, term prices and 99.99% positioning — IPAX, checked 2026-07-16
- Product HYBRID line — six KVM/root plans with exclusive physical RAID-1 disks, term prices and stale landing-selector boundary — IPAX, checked 2026-07-16
- Product Live V1 configurator — exact resources, images, network, add-ons, tax, selectable one-month terms and current total — IPAX order assistant, checked 2026-07-16
- Product Live V10 VPMAX configurator — exact 1+1 vCPU/NVMe resources, images, DDoS, tax and month-to-month total — IPAX order assistant, checked 2026-07-16
- Product Live V10 Win configurator — Administrator VM, Windows 2025/2022 inclusion, licensing add-ons, tax and month-to-month total — IPAX order assistant, checked 2026-07-16
- Product Live V10 HA configurator — Ceph resources, images, DDoS, 99.99% label, tax and month-to-month total — IPAX order assistant, checked 2026-07-16
- Product Live H10 configurator — exclusive RAID-1 disk choices, current OS selector, add-ons, tax and month-to-month total — IPAX order assistant, checked 2026-07-16
- Product DDoS Protection — Basic inclusion for every virtual server, Premium boundary and 24/7 NOC positioning — IPAX, checked 2026-07-16
- Product Firewall appliance — all-VPS availability, current 100 Mbit/1 Gbit rates, stateful/VPN/NAT/VLAN and load-balancing capabilities — IPAX, checked 2026-07-16
- Product Server clustering — bespoke high-availability/load-balancing scope and dedicated-server-based managed cluster boundary — IPAX, checked 2026-07-16
- Docs Virtual-server fair use — no throttling or back-billing for occasional exceedance and persistent-use escalation boundary — IPAX knowledgebase, checked 2026-07-16
- Support Support — knowledgebase, email, web ticket, phone schedule, voicemail and product-specific emergency number boundary — IPAX, checked 2026-07-16
- Company About IPAX — explicit 2006 founding and 20-year current history — IPAX, checked 2026-07-16
- Company Current legal notice — IPAX GmbH identity, Klosterneuburg headquarters, directors, company/VAT numbers and contact — IPAX GmbH, checked 2026-07-16
- Filing IPAX GmbH FN 610354f — active status, Klosterneuburg address and 17 August 2023 registration — Republic of Austria, EVI, checked 2026-07-16
- Company Still-linked AGB001 (2018) — ordering, German contract language, fair use, customer backups, cancellation, withdrawal and legacy-entity conflict — IPAX, checked 2026-07-16
- Docs SLA001 availability guarantee — web-hosting-only definition, 1/30 daily credit and explicit product-reference requirement — IPAX, checked 2026-07-16
- Docs SLA002 support guarantee — German/English tickets, 24-hour first response, 25% credit and explicit product-reference requirement — IPAX, checked 2026-07-16
- Docs SLA003 satisfaction guarantee — 30-day test and incident cancellation only for explicitly referencing products — IPAX, checked 2026-07-16
- Reviews IPAX reviews — 3.1 TrustScore from three unprompted reviews, distribution, dates and visible themes — Trustpilot, checked 2026-07-16