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InMotion Hosting

www.inmotionhosting.com US Founded 2001 · 25 yrs
4.49 (2,943)

Legal entity: legal entity: InMotion Hosting, Inc.; ownership: Privately held and founder-owned; InMotion states that it has no private-equity, venture-capital or parent-holding-company owner.; brands boundary: The legal terms can apply to InMotion Hosting affiliates and brands, but this record covers products sold by InMotion Hosting and InMotion Cloud, not separately branded RamNode or OpenMetal catalogs.

Benchmark offers

Netherlands

Plan Price /mo vCPU RAM Storage Transfer vCPU/€
Cloud VPS cVPS 1 — public SSD monthly plan
InMotion Cloud VPS / Cloud Server Hosting · guaranteed
€5.26
≈ $6.00
1 1 GiB 30 GB
SSD
2 TB 0.19
VPS 4 vCPU — lowest disclosed non-promotional renewal variant
InMotion VPS Hosting / WordPress VPS resource tier · guaranteed
€14.90
≈ $16.99
Term commitment
4 8 GiB 160 GB
NVMe SSD
5 TB 0.27
Reseller VPS 4 vCPU — disclosed renewal amount
InMotion Reseller VPS Hosting · guaranteed
€52.60
≈ $59.99
Term commitment
4 8 GiB 160 GB
SSD
5 TB 0.08

United States

Plan Price /mo vCPU RAM Storage Transfer vCPU/€
Cloud VPS cVPS 1 — public SSD monthly plan
InMotion Cloud VPS / Cloud Server Hosting · guaranteed
€5.26
≈ $6.00
1 1 GiB 30 GB
SSD
2 TB 0.19
VPS 4 vCPU — lowest disclosed non-promotional renewal variant
InMotion VPS Hosting / WordPress VPS resource tier · guaranteed
€14.90
≈ $16.99
Term commitment
4 8 GiB 160 GB
NVMe SSD
5 TB 0.27
Reseller VPS 4 vCPU — disclosed renewal amount
InMotion Reseller VPS Hosting · guaranteed
€52.60
≈ $59.99
Term commitment
4 8 GiB 160 GB
SSD
5 TB 0.08

Platform

Products
name: Cloud VPS / Cloud Server Hosting; category: self_managed_root_virtual_server; service model: An unmanaged Linux VPS with immediate SSH-key root access, a dedicated IPv4 address, allocated CPU/RAM/storage/transfer, live-state and scheduled snapshots, OS reinstall, resource graphs, DNS tools and high-availability storage replicated across three physical nodes.; plans: The current public SSD table has nine configurations from cVPS 1 (1 vCPU, 1 GiB, 30 GB, 2 TB transfer) through 32 vCPU, 32 GiB, 540 GB and 12 TB. Some localized pages render a newer NVMe resource table; this record uses the current English USD table and does not combine values across the two presentations.; responsibility: The customer administers the OS, applications, backups and security configuration. InMotion supplies the virtual infrastructure and general account/infrastructure support; hands-on system administration is separately available., name: VPS Hosting — panel and management variants; category: managed_or_self_managed_root_virtual_server; service model: Current Virtuozzo Linux VPS tiers with 4, 8, 12 or 16 vCPU, NVMe storage, dedicated IPs, DDoS filtering, high-availability replication and optional cPanel/WHM, Control Web Panel or no-panel operation. Root is enabled after accepting the disclosure rather than issued by default.; panel boundary: The marketing page renders multiple prices for each resource tier without anonymously labeling every checkout product ID. The directory therefore records the lowest disclosed non-promotional renewal variant without guessing which panel/license maps to that ID.; management: Managed configurations include provider oversight of OS security patches and panel updates. Premier Care adds priority Tier-3 support, security and backup/consulting services; root-level customer changes can reduce the scope of provider assistance., name: VPS Hosting for WordPress / UltraStack VPS; category: managed_root_wordpress_virtual_server; service model: A WordPress-optimized VPS configuration with root SSH/SFTP, Virtuozzo/LXC isolation, NVMe, NGINX, Apache, PHP-FPM, Redis, snapshots, triple replication and provider-managed Ansible playbooks. The current WordPress VPS sales page uses the same 4/8/12/16-vCPU resource and renewal grid as the general VPS page, so an identical second benchmark is not duplicated.; operating boundary: The UltraStack guide identifies the managed base as CentOS 7 and provider-controlled software/security playbooks; root access exists, but this is not presented as a freely selectable general-purpose image catalog., name: Reseller VPS Hosting; category: managed_root_reseller_virtual_server; service model: White-label Virtuozzo VPS tiers with requestable root, dedicated resources, cPanel/WHM, Softaculous, WHMCS, an eNom reseller account, non-branded nameservers, dedicated IPs and high-availability replication.; plans: Four current tiers provide 4/8/12/16 vCPU, 8/16/24/32 GiB RAM and 160/260/360/460 GB storage. The lowest non-promotional renewal amount is separately benchmarked., name: InMotion Cloud Managed Private Cloud; category: managed_single_tenant_openstack_vm_platform; service model: Contract-orderable dedicated OpenStack infrastructure on which the customer and InMotion engineers configure multiple resizable VMs, custom networks and load balancers. Senior-engineer onboarding, operations, incident response, migration, DDoS filtering, HA, backup/DR and egress are bundled into a fixed monthly pool price.; capacity plans: Explorer starts at USD 399/month for a configurable pool of 24 vCPU, 82 GiB RAM and 1.7 TB storage; Small, Medium, Large and custom pools scale upward. Because that is a multi-VM capacity pool rather than one defined guest, it is documented but not ranked as a single VPS offer.; tenancy: Single-tenant dedicated environment. InMotion advertises full environment control and custom-image deployment, while provider engineers manage the underlying environment.
Operating systems
cloud vps: CentOS, Debian, Ubuntu; cloud vps version boundary: The current product guide confirms these three reimage families but does not publish exact currently selectable releases. A separate sales page also names AlmaLinux; the authenticated image picker remains authoritative at order/reimage time.; managed vps: cPanel: AlmaLinux 9; control web panel: AlmaLinux 8; no panel: AlmaLinux 8; ultrastack wordpress: CentOS 7 according to the current UltraStack VPS technical guide; InMotion manages updates and was evaluating AlmaLinux/Ubuntu alternatives.; managed private cloud: Multiple Linux distributions or customer-uploaded custom images; exact live image versions are not_found.; windows: not_found
Virtualization
managed vps and reseller: Virtuozzo virtualization, identified by InMotion's current technical specifications.; ultrastack wordpress: An LXC-style Linux container managed with Virtuozzo; the current technical guide explicitly names both components.; cloud vps: The current provider-wide VPS specification names Virtuozzo, and Cloud VPS is a replicated virtual server. The exact Virtuozzo product/version used for each Cloud VPS node is not published.; managed private cloud: OpenStack-powered multi-VM private cloud; the underlying OpenStack compute hypervisor is not_found.; nested virtualization: not_found; exclusion boundary: Minecraft Server Hosting is powered by Cloud VPS but exposes a game panel plus file/database administration, not guest-OS root. It is therefore excluded from the root/admin VM inventory despite using VPS infrastructure.
CPU isolation
directory classification: guaranteed_for_public_vps; single_tenant_environment_for_managed_private_cloud; public vps: InMotion repeatedly describes CPU and memory as allocated or dedicated resources and says neighboring containers should not affect the customer's CPU limit. The directory classifies these vCPUs as guaranteed virtual allocations, not dedicated physical cores, because no exclusive physical-core mapping is promised.; ultrastack: Dedicated container resource limits under LXC/Virtuozzo; still not evidence of an exclusive host core.; private cloud: The complete infrastructure pool is dedicated to one organization, but vCPUs can be redistributed among that customer's VMs. No physical-core mapping for each vCPU is published.; oversubscription ratio: not_found; host cpu models: Cloud VPS marketing names premium Intel Xeon hardware but does not commit a model or generation to a public plan.

Features

  • App installation root: Cloud VPS starts with root SSH-key access; managed, WordPress and reseller VPS customers can enable/request root and install server-wide compatible software.; managed panels: cPanel/WHM and CWP manage services, databases, domains, email and security. Softaculous supplies one-click installation for more than 400 web applications.; automation: Cloud VPS includes an Ansible Control Node and documentation for Ansible/Kubernetes automation. Managed plans include Launch Assist; UltraStack uses provider-maintained Ansible playbooks.; support boundary: Unmanaged customers remain responsible for installation and maintenance. Hands-on custom setup beyond standard support can require InMotion Solutions or Premier Care.
  • Templates & images snapshots: Cloud and managed VPS expose live-state and scheduled snapshots, including running-process state. Snapshot slots can be purchased, and snapshots are not a substitute for independent file/database backups.; reimage: Cloud VPS can be reset/reimaged among its published Linux families; reimaging deletes server data and snapshots.; backup: Paid remote Backup Manager storage is available for managed VPS/cPanel. Private cloud includes HA, backup and disaster-recovery engineering.; private cloud images: OpenStack private cloud supports multiple Linux distributions and custom uploaded images.; instance template boundary: No reusable standalone-Cloud-VPS instance-template object or public image-sharing catalog was found.
  • Network orchestration standalone vps: A dedicated public IP, DNS controls, SSH-key management, firewall-reset control, bandwidth/load monitoring and datacenter selection are provided. Public plan pages do not expose customer VPCs, private subnets, route tables, floating-IP pools or security-group objects.; high availability: Cloud VPS and current VPS plans replicate server state across three physical nodes and can fail over under the provider-managed architecture; this is not the same as customer-orchestrated multi-zone application HA.; private cloud: OpenStack private cloud supports multiple VMs, custom networks and load balancers in a dedicated environment, with configuration performed collaboratively with InMotion engineers.; traffic: Cloud cVPS plans have plan-specific transfer allowances; managed 4-vCPU and reseller 4-vCPU tiers include 5 TB. Higher public tiers may say unlimited, subject to hosting terms. Private cloud pricing bundles egress without publishing a TB cap.
  • Firewall cloud vps: Customers administer the guest firewall and can use AMP's emergency Flush Firewall Rules control if they lock themselves out.; managed vps: Control Web Panel includes ConfigServer Security & Firewall; cPanel/WHM supports CSF, ModSecurity and other hardening controls with root or provider assistance.; ddos: Corero always-on DDoS filtering is advertised for current VPS plans and DDoS filtering is included with private cloud. This network mitigation is documented separately from a guest firewall.; platform firewall boundary: No standalone Cloud VPS network-security-group or managed edge-firewall policy API was found.
  • Load balancer private cloud: Managed OpenStack private cloud explicitly includes configurable load balancers across its multi-VM environment.; standalone vps: No bundled managed load-balancer SKU is documented. Root users can install and operate Apache Load Balancer or HAProxy on Cloud VPS, as the product guide recommends.; billing boundary: A self-installed balancer consumes the customer's VPS resources; private-cloud balancing is part of the contracted environment rather than the USD 6 VPS benchmark.
  • DNS management amp: Cloud VPS includes DNS management and InMotion nameserver controls.; managed panels: cPanel/WHM and CWP manage zones and records; reseller VPS includes non-branded nameservers.; dnssec: InMotion nameservers support DNSSEC for eligible TLDs; registrar support and domain eligibility still apply.; boundary: This is authoritative hosting/domain DNS management, not a globally anycast developer DNS API documented with per-query pricing.
  • Git integrations github: cPanel Git Version Control can clone a GitHub HTTPS or SSH repository into a VPS account; InMotion also documents a GitHub-to-cPanel deployment workflow.; generic git: The same clone-URL flow can use another reachable public or authenticated Git remote, and root users can install Git directly.; boundary: This is repository cloning/deployment through cPanel or the guest, not a provider-level OAuth, webhook or infrastructure-provisioning integration. Explicit first-party GitLab or Bitbucket automation was not_found.
  • Container registry

Support

included channels: Every current VPS plan includes authenticated technical tickets and live chat 24/7, weekday phone support and the public Support Center.; cloud vps: Self-managed: InMotion supports the account and virtual infrastructure, while the customer owns OS/application administration, patches, backups and guest security. Paid InMotion Solutions can perform custom server work.; managed vps: Managed panel plans include guidance and platform/panel maintenance; Launch Assist supplies onboarding. Standard support does not mean unlimited custom application administration.; premier care: Optional Premier Care adds priority Tier-3 Advanced Product Support, security, backup capacity and consulting benefits. Current product pages state Tier-3 engineers are available 24/7 for Premier Care workloads.; private cloud: All private-cloud plans include direct senior DevOps engineers for onboarding, infrastructure operations, incident response, migration and architecture guidance without a first-line queue.; root boundary: Root is optional on managed VPS and can change the assistance InMotion can safely provide for customer-modified software/configuration.; response time: No generally applicable contractual initial-response target was found for the public VPS support channels.

Email

technical: Direct technical-support email stopped creating tickets on 1 May 2025; customers must submit authenticated AMP tickets, whose updates are associated with the account email.; nontechnical: Published email addresses remain for sales, billing/customer care and customer-success feedback.; boundary: Email is not a current unrestricted technical-support intake channel.

Phone

number: +1 757-416-6575 (current-customer support extension 2); hours: 09:00–21:00 Eastern Time, Monday–Friday for current standard VPS technical and billing support; legacy boundary: Legacy VPS-3000+, dedicated and enterprise subscriptions retain 24/7 phone access to Advanced Product Support; that legacy entitlement is not attributed to a new baseline VPS.

Ticket system

name: Authenticated AMP Technical Support and Billing tickets; hours: 24/7; features: Verified account routing, written conversation, status history and file attachments; public community questions are non-verified and cannot authorize account changes.

Live chat

hours: 24/7 for customers with active hosting plans; access: Available from AMP for automatic account verification or from the public contact flow.

Languages: Not stated Hours: ticket and live chat: 24 hours a day, 7 days a week; phone: 09:00–21:00 ET, Monday–Friday; infrastructure monitoring: 24/7/365; private cloud engineering: Direct senior-engineer access is included; an exact per-channel schedule and response SLO are not_found.; time zone note: Published support windows use US Eastern Time and therefore shift in UTC with daylight saving.

What customers say

Recurring praise
  • + Across both sources, customers often praise knowledgeable and patient human support, quick issue resolution, reliable hosting performance, straightforward cPanel workflows and useful migrations/onboarding.
  • + VPS-specific G2 reviewers describe stable multi-site hosting, helpful server-operation guidance and competitive resources, while many company-wide Trustpilot reviewers praise individual support interactions.
Recurring complaints
  • Recurring complaints concern substantial renewal increases after introductory terms, reduced phone-support hours, occasional queues or slow resolution, an interface that can take time to learn and older documentation mixed into the knowledge base.
  • Recent lower-rated Trustpilot reports also allege abrupt suspension, billing/cancellation friction or unsatisfactory support. The Trustpilot sample is company-wide and G2 mixes shared, WordPress, VPS and dedicated hosting; many G2 reviews are incentivized. Neither source measures a representative Amsterdam-VPS reliability cohort.

Sources