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Hetzner Cloud

www.hetzner.com/cloud Gunzenhausen, Bavaria Founded 1997 · 29 yrs
3.21 (2,865)

Legal entity: Hetzner Online GmbH

Finland 1 Germany 1 United States 1

Benchmark offers

Finland

Plan Price /mo vCPU RAM Storage Transfer vCPU/€
CPX12 (EU)
Regular Performance · shared
€11.49
≈ $13.11
Monthly cap
1 2 GiB 40 GB
SSD
 20 TB 0.09

Germany

Plan Price /mo vCPU RAM Storage Transfer vCPU/€
CPX12 (EU)
Regular Performance · shared
€11.49
≈ $13.11
Monthly cap
1 2 GiB 40 GB
SSD
 20 TB 0.09

United States

Plan Price /mo vCPU RAM Storage Transfer vCPU/€
CPX11 (USA)
Regular Performance · shared
€17.96
≈ $20.49
Monthly cap
2 2 GiB 40 GB
SSD
 1 TB 0.11

Platform

Products
name: Cost-Optimized; category: virtual_machine; cpu isolation: shared; description: Lower-cost x86 CX and Arm CAX instances on proven hardware; availability is explicitly limited., name: Regular Performance; category: virtual_machine; cpu isolation: shared; description: AMD CPX instances on newer hardware with shared CPU resources., name: General Purpose; category: virtual_machine; cpu isolation: dedicated; description: AMD CCX instances with dedicated vCPUs for sustained workloads.
Operating systems
Ubuntu (public cloud documentation does not enumerate current versions), Debian (public cloud documentation does not enumerate current versions), Fedora (public cloud documentation does not enumerate current versions), CentOS (public cloud documentation does not enumerate current versions), Rocky Linux (public cloud documentation does not enumerate current versions), AlmaLinux (public cloud documentation does not enumerate current versions), Custom ISO images
Virtualization
Not stated
CPU isolation
shared, dedicated

Features

  • App installation name: Hetzner Cloud Apps; names: Coolify, Docker CE, GitLab CE, Jitsi Meet, LAMP Stack, Nextcloud, Owncast, PhotoPrism, Prometheus Grafana, RustDesk, WireGuard, WordPress; description: Preinstalled application images deployable through Console or API.
    ✓
  • Templates & images types: distribution images, application images, snapshots, backups, custom ISO images
    ✓
  • Network orchestration services: private Networks, REST API, hcloud CLI, Ansible integration, Terraform integration, Kubernetes integration, Python and Go libraries, labels
    ✓
  • Firewall name: Cloud Firewalls; price: no additional charge; type: stateful ingress and egress firewall
    ✓
  • Load balancer name: Hetzner Cloud Load Balancers; algorithms: round robin, least connections; type: managed load balancer
    ✓
  • DNS management name: Hetzner DNS; price: DNS zones at no additional charge; interfaces: Console, API
    ✓
  • Git integrations
    —
  • Container registry
    —

Support

Self-managed guest operating system. Cloud ticket support is available continuously; general account, order, and billing enquiries use business hours.

Email ✓

address: info@hetzner.com; scope: general enquiries; authenticated customers are directed to tickets

Phone ✓

number: +49 9831 505-0; scope: general support requests including cloud; hours: Monday-Friday 08:00-18:00 CET

Ticket system ✓

access: authenticated support request in Hetzner Console; availability: 24/7/365 for cloud products

Live chat —
Languages: German, English Hours: Cloud tickets 24/7/365; general enquiries Monday-Friday 08:00-18:00 CET.

What customers say

3.21 (2,865) Trustpilot: 3.2/5 · 2,852 G2: 4.5/5 · 13
Recurring praise
  • + Recurring praise emphasizes price-to-performance, reliable compute, fast provisioning, and quick help for infrastructure or hardware incidents.
Recurring complaints
  • − Recurring complaints concern account verification or closure decisions, price changes, intermittent capacity, and uneven responsiveness for billing or non-hardware questions.

Sources