HelloServ
Legal entity: registered name: FLEXICORE; trading name: HelloServ; siren: 989715958; siret: 98971595800017; vat id: FR02989715958; legal form: French simplified joint-stock company (SAS); brand boundary: The current legal notice and About page make HelloServ a registered consumer brand owned and operated by Flexicore SAS. The company record is the legal-age basis; first-party claims that the brand or team has operated since 2023 are not substituted for the company's 2025 creation.
Benchmark offers
France
| Plan | Price /mo | vCPU | RAM | Storage | Transfer | vCPU/€ |
|---|---|---|---|---|---|---|
| VPS Intel Starter month-to-month VPS Linux Xeon · dedicated | €5.99
≈ $6.83 | 2 | 4 GiB | 50 GB NVMe | Unmetered | 0.33 |
Platform
- Products
- name: VPS Linux Xeon; category: currently_orderable_self_managed_full_root_linux_kvm_virtual_machine; availability: All five current product rows expose Commander links. The anonymous Starter add-to-basket route creates a live cart whose embedded offer record reports stock 1 and is_available 1, then offers public account registration before payment.; current plan matrix: tier: VPS Intel Starter; offer id: 1; vcpu: 2; memory gib: 4; storage gb: 50; storage: NVMe according to the live cart; the product card generically says SSD; network mbps: 1000; transfer: unmetered subject to fair use; monthly eur including vat: 5.99; monthly eur before vat: 4.99; stock: available, tier: VPS Intel Basic; offer id: 2; vcpu: 4; memory gib: 8; storage gb: 80; storage: SSD product label; network mbps: 1000; transfer: unmetered subject to fair use; monthly eur including vat: 10.79, tier: VPS Intel Standard; offer id: 3; vcpu: 6; memory gib: 12; storage gb: 100; storage: SSD product label; network mbps: 1000; transfer: unmetered subject to fair use; monthly eur including vat: 14.39, tier: VPS Intel Pro; offer id: 4; vcpu: 8; memory gib: 16; storage gb: 130; storage: SSD product label; network mbps: 1000; transfer: unmetered subject to fair use; monthly eur including vat: 20.39, tier: VPS Intel Elite; offer id: 5; vcpu: 10; memory gib: 32; storage gb: 150; storage: SSD product label; network mbps: 1000; transfer: unmetered subject to fair use; monthly eur including vat: 33.59; common specification: KVM, full Linux root, dedicated logical vCPU, Lyon-region production, 1-Gbit/s best-effort connectivity, unmetered fair-use traffic and Netrix Anti-DDoS are published. Ubuntu, Debian, CentOS, Fedora and AlmaLinux are named without exact versions.; billing boundary: The live cart is decisive for the Starter: EUR 4.99 before tax plus 20% French VAT, displayed/rounded to EUR 5.99 due monthly, with EUR 0 setup. Quarterly prepayment saves 5% and annual prepayment 10%; those commitments and the separately advertised WELCOME10 coupon are excluded from the benchmark., name: VPS AMD Ryzen 9; category: currently_advertised_self_managed_full_root_linux_kvm_virtual_machine; availability: Five current rows expose direct add-to-basket links. The family is cataloged but does not outrank the cheaper order-verified Intel Starter benchmark.; current plan matrix: tier: VPS Ryzen Lite; vcpu: 1; memory gib: 4; storage gb: 40; storage: NVMe; network mbps: 1000; transfer: unmetered subject to fair use; monthly eur including vat: 8.39, tier: VPS Ryzen Start; vcpu: 2; memory gib: 8; storage gb: 70; storage: NVMe; network mbps: 1000; transfer: unmetered subject to fair use; monthly eur including vat: 14.39, tier: VPS Ryzen Pro; vcpu: 4; memory gib: 12; storage gb: 90; storage: NVMe; network mbps: 1000; transfer: unmetered subject to fair use; monthly eur including vat: 20.39, tier: VPS Ryzen Perf; vcpu: 6; memory gib: 16; storage gb: 110; storage: NVMe; network mbps: 1000; transfer: unmetered subject to fair use; monthly eur including vat: 27.59, tier: VPS Ryzen Ultra; vcpu: 6; memory gib: 24; storage gb: 130; storage: NVMe; network mbps: 1000; transfer: unmetered subject to fair use; monthly eur including vat: 40.79; common specification: The VPS-specific page says AMD Ryzen 9 at 5 GHz, KVM/full root by the common VPS platform, DDR4 3200 MHz, NVMe and Lyon. A separate comparison names a Ryzen 9 7950X at 5.7 GHz for gaming hardware; that statement is not silently assigned to every VPS Ryzen order., name: VPS Windows Server; category: currently_advertised_full_administrator_rdp_kvm_virtual_machine; availability: Five current Windows product rows expose direct add-to-basket links. The family is cataloged separately from the cheaper Linux benchmark.; current plan matrix: tier: VPS Windows Starter; vcpu: 2; memory gib: 4; storage gb: 50; storage: SSD; network mbps: 1000; transfer: unmetered subject to fair use; monthly eur including vat: 8.39, tier: VPS Windows Basic; vcpu: 4; memory gib: 8; storage gb: 80; storage: SSD; network mbps: 1000; transfer: unmetered subject to fair use; monthly eur including vat: 15.59, tier: VPS Windows Standard; vcpu: 6; memory gib: 12; storage gb: 100; storage: SSD; network mbps: 1000; transfer: unmetered subject to fair use; monthly eur including vat: 22.79, tier: VPS Windows Pro; vcpu: 8; memory gib: 16; storage gb: 130; storage: SSD; network mbps: 1000; transfer: unmetered subject to fair use; monthly eur including vat: 29.99, tier: VPS Windows Elite; vcpu: 10; memory gib: 32; storage gb: 150; storage: SSD; network mbps: 1000; transfer: unmetered subject to fair use; monthly eur including vat: 41.99; common specification: The current Windows-specific page labels every row Windows Server 2025 with RDP and a complete environment. A separate current VPS guide says Windows Server 2022 is included, so the version entitlement conflicts and is not generalized beyond the product-specific 2025 label.
- Operating systems
- linux families: Ubuntu, Debian, CentOS, Fedora, AlmaLinux; linux version boundary: No exact current Linux image versions are exposed in the anonymous plan, basket or first-party OS list. A customer narrative mentions Ubuntu 24.04, but customer configuration does not prove a current provider template and is not promoted into the catalog.; windows product label: Windows Server 2025 on the current Windows-specific plan page; windows conflict: A separate current VPS guide says Windows Server 2022 is included. The anonymous basket does not expose an edition/version selector or licensing terms before account creation, so the conflict is retained.; one click install: The VPS guide says the chosen OS is installed in one click and all VPS are delivered with full root control.; custom iso: not_found; bsd: not_found
- Virtualization
- hypervisor: KVM hardware virtualization; guest control: Linux VPS provide full root SSH and arbitrary guest administration. Windows VPS provide a complete Windows Server environment with RDP. The physical host is shared even though assigned resources are advertised as dedicated.; control plane: The current public guide advertises one-click OS choice, offer upgrade/downgrade without reinstall or data loss, snapshot creation/restoration from the panel and optional automatic backups. Public evidence was not found for power-state controls, serial/noVNC console, rescue boot, reverse DNS or custom ISO upload.; deployment: The sales terms say activation is generally within 60 seconds after payment but allow manual review. The live cart says activation under 30 seconds. Neither is expressed as a compensation-backed maximum.; storage: The benchmark cart says 50 GB NVMe, while its product card says 50 GB SSD and the infrastructure page says local RAID NVMe pools. No durability, RAID level, host-migration or failure-domain guarantee is published.; backup boundary: No backup is included by default and the contract disclaims responsibility for customer data. Paid daily backups on separate storage are advertised without a public price/retention matrix; customers can create/restore panel snapshots and remain responsible for their own copies.; public infrastructure api: not_found
- CPU isolation
- benchmark classification: dedicated; basis: The current infrastructure page explicitly says all HelloServ VPS have dedicated and guaranteed resources, no overselling, no shared load, and maps one vCPU to one reserved CPU thread. That satisfies the directory's explicit dedicated-logical-vCPU rule. The current VPS FAQ still confirms that the physical hardware is shared, so dedicated does not mean an entire host or necessarily a whole physical core.; benchmark host cpu: Intel Xeon; the guide says 3.2 GHz and other copy says latest generation, but no exact model, generation, all-core behavior or node assignment is published; physical host exclusivity: not_applicable_to_virtual_server; the physical host is explicitly shared; physical core mapping: not_found; hardware thread or smt mapping: One vCPU is explicitly described as one reserved CPU thread, but whether that thread is an SMT sibling or a whole physical core is not published.; pinning or numa policy: not_found; numeric oversubscription ratio: The provider promises no overselling but publishes no host-core/vCPU inventory ratio.; sustained use policy: The general terms permit limiting or suspending extreme/disproportionate usage that harms other users on the same node and separately apply fair use to resources described as unlimited. They publish no CPU percentage, duration, throttle rate or prior-warning deadline.
Features
- App installation guest managed: Full root permits arbitrary compatible software. Current copy explicitly identifies Docker, Docker Compose, Kubernetes, Pterodactyl, cPanel, Plesk, MySQL, WordPress, OpenVPN, Node.js and other self-installed workloads.; native one click application marketplace: not_found; management boundary: VPS applications are customer-installed. One-click game templates belong to a separate game-server product; optional VPS management is quote-based and not included with the benchmark.✓
- Templates & images operating system images: One-click installation is advertised for five Linux families and Windows Server, but exact Linux versions are not public.; snapshots: Free snapshots are advertised across VPS and can be restored from the panel. No included count, storage quota, retention, consistency model or off-node guarantee is published.; automatic backup: Paid daily backup on separate storage is advertised without a public price or retention schedule; no backup is included by default.; reinstall: One-click OS installation is advertised; an explicit post-provision reinstall workflow is not separately documented.; custom iso: not_found; clone or golden image: Migration copy says customer snapshots/images can be transferred, but no native clone/golden-image product behavior is documented.✓
- Network orchestration network rate: The benchmark plan page and cart publish 1 Gbit/s. The terms make all quoted rates theoretical best-effort values that can vary with shared network use, host configuration and global load.; transfer: Traffic is advertised as unlimited, subject to a fair-use right to limit disproportionately destabilizing use after notification. No numerical allowance, direction accounting or throttle schedule is published.; addressing: A dedicated IPv4 is explicitly listed for Windows VPS in the current guide. The benchmark Intel plan does not publish an included IPv4 count, additional-IP catalog, IPv6 prefix or reverse-DNS workflow.; provider network: Flexicore operates AS215124 and markets its own BGP network. This is provider infrastructure, not a customer BGP/BYOIP entitlement.; scaling: CPU, RAM and storage plan changes are advertised from the client area without reinstall or data loss, subject to availability.; missing controls: No public private network/VPC, VLAN, route table, floating IP, customer BGP/OSPF, global account firewall, BYOIP, load-balanced address or public infrastructure API is documented. A current customer review independently requests several of these missing controls but is not treated as first-party explicit absence.✓
- Firewall guest managed: Full root/Administrator permits an in-guest firewall; no native customer security-group or account-wide firewall is publicly documented.; ddos protection: Netrix upstream Anti-DDoS is included by default. First-party infrastructure copy claims more than 10 Tbps across European scrubbing points, automatic under-five-second diversion, L3–L7 coverage and workload profiles. The binding terms explicitly disclaim absolute protection and permit temporary suspension during a massive attack.; paid addon: The live benchmark cart offers Anti-DDoS Plus at EUR 6.98 TTC/month for attack tracking, Discord notifications and reinforced support; it is not selected in the benchmark.✓
- Load balancer—
- DNS management—
- Git integrations—
- Container registry—
Support
base scope: The benchmark VPS is self-managed. Current copy says support assists with configuration, but provider-managed VPS administration is a quote-based option and no included task matrix, monthly hours or guest remediation obligation is published.; availability boundary: Marketing repeatedly says 99.98% annual availability and one infrastructure FAQ says automatic credits follow the sales terms. The current legal page instead says availability is optimized but uninterrupted operation cannot be guaranteed and publishes no uptime measurement method, exclusions, credit ladder or claim procedure. The solutions page calls 99.98% a target and says contractual SLA/GTR can be arranged on request. Therefore no compensation-backed base-plan SLA is assigned.; support boundary: Marketing says expert 24/7 support and sub-ten-minute responses. The binding sales terms say standard support is Monday–Friday in business hours with occasional weekend presence; guaranteed 24/7 priority requires a paid Support+ option. The live cart prices Support Premium at EUR 14.99 TTC/month for a sub-30-minute 24/7 response and GTR+ at EUR 10.99 TTC/month.; billing: The live basket charges EUR 4.99 before tax plus 20% VAT and rounds the monthly total to EUR 5.99, with zero setup. Quarterly saves 5% and annual saves 10%. Automatic renewal is enabled by default and charged five days before expiry unless disabled at least five days beforehand.; withdrawal and refund: Current sales terms call every immediately deployed hosting sale final, expressly waive withdrawal and disallow refunds, including promotions, renewals and multi-month terms. A dedicated-server nondelivery exception does not apply to VPS.; suspension and deletion: A service suspended for nonpayment is permanently deleted with all associated data after 48 hours. Abuse, unlawful use, nonpayment or harm to infrastructure/others can cause termination without refund.; backup: Customer backup responsibility is explicit. Paid daily provider backup requires a separate arrangement; no default recovery entitlement exists.; bandwidth: Advertised port rates are best effort. Unlimited resources are fair-use-limited when disproportionate use threatens shared infrastructure, after notification, without numerical thresholds.; status boundary: The live status page reports 30/30 monitored services, including six of six VPS hosts, operational at its latest check. This provider-operated monitor is not an independent audit or proof of the advertised annual SLA.
contact@helloserv.fr is the published general/commercial/technical address with a marketing response target under 24 hours; abuse@flexicore.fr is separate.
The client portal exposes tracked tickets. The contact page advertises replies under two hours, but the contract supplies no such standard-plan guarantee and limits standard staffed scope to business days.
Discord community support and a Telegram assistance bot are linked publicly, each with a marketing response target under 30 minutes. These are not base-plan contractual targets.
What customers say
- + Recent and older narratives repeatedly praise unusually fast, knowledgeable and personable support, low prices, straightforward panels and stable game-server/VPS performance.
- + VPS-specific reviewers describe reliable multi-site and bot hosting, low latency from France, strong value, helpful security guidance and responsive after-hours assistance.
- − A November 2025 Windows-VPS reviewer alleges next-day rather than near-instant delivery, an instance that stopped after RDP disconnect and support taking over two days; HelloServ disputes the support delay and attributes the stop to Windows session configuration.
- − An April 2026 game-server customer alleges charging the next renewal early, refusal followed by a refund conditioned on a Trustpilot review, a partial refund and early shutdown; the current CGV now explicitly discloses charging five days before expiry and a no-refund rule.
- − Other mixed-product comments mention crashes or instability, high ping, configuration/documentation friction and missing advanced network/global-firewall/post-purchase customization controls. The 70-review aggregate spans game servers, VPS and dedicated products and is not a benchmark-Intel uptime study.
Sources
- Product Current VPS overview — three KVM families, Lyon placement, root/Administrator boundary, resources, physical-host sharing, scaling and common features — Flexicore SAS / HelloServ, checked 2026-07-18
- Product Current VPS Linux Xeon page — five plan rows, order links, resources, regular gross prices, 1-Gbit/s, unmetered traffic, Lyon/root and OS/application families — Flexicore SAS / HelloServ, checked 2026-07-18
- Product Current VPS Ryzen page — five plan rows, direct order links, resources/prices, Ryzen 9/NVMe/network and Lyon positioning — Flexicore SAS / HelloServ, checked 2026-07-18
- Product Current VPS Windows page — five plan rows, direct order links, resources/prices, Windows Server 2025/RDP and Lyon positioning — Flexicore SAS / HelloServ, checked 2026-07-18
- Product Live anonymous Intel Starter basket — stock/availability, exact offer resources, NVMe, unmetered transfer, monthly/quarterly/annual totals, VAT, zero setup, add-ons and account creation — Flexicore SAS / HelloServ client portal, checked 2026-07-18
- Product Current VPS rental guide — root, dedicated-resource positioning, OS families/one-click installation, IPv4/Windows conflict, snapshots/backups and no-reinstall scaling — Flexicore SAS / HelloServ, checked 2026-07-18
- Product Current Cloud catalog — VPS family boundary, snapshots, Lyon infrastructure and common Anti-DDoS/network claims — Flexicore SAS / HelloServ, checked 2026-07-18
- Product Current professional cloud page — KVM/root, dedicated-resource, infrastructure, support and SLA/GTR-on-request boundaries — Flexicore SAS / HelloServ, checked 2026-07-18
- Company Current infrastructure page — Lyon-region DC1-STE/Paris roles, KVM, one-vCPU-to-reserved-thread mapping, no-overselling, local NVMe, AS215124 and DDoS claims — Flexicore SAS / HelloServ, checked 2026-07-18
- Company Current About page — HelloServ/Flexicore brand boundary, company address, claimed operating history, two-site roles and support/network positioning — Flexicore SAS / HelloServ, checked 2026-07-18
- Company Legal notice, CGU, CGV and privacy terms last updated 30 October 2025 — operator, order, VAT, activation, best-effort bandwidth, fair use, backup, renewal, final-sale, deletion and standard-support limits — Flexicore SAS / HelloServ, checked 2026-07-18
- Support Current contact page — email, ticket, Discord and Telegram channels, translated locales and marketing response targets — Flexicore SAS / HelloServ, checked 2026-07-18
- Support Live provider status — 30/30 services and six of six VPS hosts reported operational at the latest public check — Flexicore SAS / HelloServ, checked 2026-07-18
- Filing Current FLEXICORE record — active SAS, SIREN/SIRET, 11 July 2025 creation, hosting activity and Paris registered office — French government Annuaire des Entreprises search API, checked 2026-07-18
- Reviews HelloServ reviews — current 4.6/5 TrustScore from 70 reviews, recent and VPS-specific praise, complaints and provider responses — Trustpilot, checked 2026-07-18