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Gigas

gigas.com Alcobendas Founded 2011 · 15 yrs
3.40 (1)

Legal entity: registered name: GIGAS HOSTING, S.A.; tax id: A-86125218; commercial registry: Madrid Commercial Registry, volume 28591, book 0, folio 55, section 8, sheet M-514768; brand boundary: Gigas is the current VPS brand and GIGAS HOSTING, S.A. is the contracting company named in the legal notice and service agreement.

Benchmark offers

Chile

Plan Price /mo vCPU RAM Storage Transfer vCPU/€
Cloud VPS Élite — month-to-month
Gigas Cloud VPS · guaranteed
€49.00
≈ $55.89
6 5 GiB 150 GB
NVMe Hardware RAID 10
Unmetered 0.12
Cloud VPS Summum — month-to-month
Gigas Cloud VPS · guaranteed
€69.00
≈ $78.70
8 6 GiB 200 GB
NVMe Hardware RAID 10
Unmetered 0.12

Spain

Plan Price /mo vCPU RAM Storage Transfer vCPU/€
Cloud VPS Élite — month-to-month
Gigas Cloud VPS · guaranteed
€49.00
≈ $55.89
6 5 GiB 150 GB
NVMe Hardware RAID 10
Unmetered 0.12
Cloud VPS Summum — month-to-month
Gigas Cloud VPS · guaranteed
€69.00
≈ $78.70
8 6 GiB 200 GB
NVMe Hardware RAID 10
Unmetered 0.12

United States

Plan Price /mo vCPU RAM Storage Transfer vCPU/€
Cloud VPS Élite — month-to-month
Gigas Cloud VPS · guaranteed
€49.00
≈ $55.89
6 5 GiB 150 GB
NVMe Hardware RAID 10
Unmetered 0.12
Cloud VPS Summum — month-to-month
Gigas Cloud VPS · guaranteed
€69.00
≈ $78.70
8 6 GiB 200 GB
NVMe Hardware RAID 10
Unmetered 0.12

Platform

Products
name: Cloud VPS Élite; product id: 281; category: currently_publicly_orderable_self_managed_full_root_virtual_machine; resources: 6 vCPU, 5 GB RAM and 150 GB NVMe Hardware RAID 10 storage; ordinary monthly price eur excluding vat: 49; ordinary term options: monthly: EUR 49 total per month; semiannual: EUR 245 per six months, or EUR 40.8333 effective monthly; one-month-equivalent commitment reduction; annual: EUR 441 per year, or EUR 36.75 effective monthly; three-month-equivalent commitment reduction; orderability: The live unauthenticated cart accepts product 281 on the monthly cycle, exposes Madrid, Miami and Santiago location selectors, proceeds through customer details and presents ordinary card or PayPal payment. No purchase was submitted during verification.; interface defect: The Portuguese product page's visible Élite monthly button incorrectly carries cycle=a. Supplying the cart's accepted cycle=m parameter selects the documented EUR 49 monthly product. The bad visible link is preserved as a current interface defect rather than converted into a claim that monthly ordering is absent.; transfer boundary: The current page describes traffic as unlimited, yet also displays 1,200 GB included. No current overage price, throttle threshold, fair-use quantity or reconciliation of those statements was found; the directory preserves unmetered as the provider's explicit product characterization and discloses the numerical contradiction.; location boundary: Only Spain (Madrid), US (Miami) and Chile (Santiago) appear in the live cart. The localized page and broader company material also name Portugal and other company data-center markets, but those are not orderable choices for this product and are excluded from the catalog., name: Cloud VPS Summum; product id: 282; category: currently_publicly_orderable_self_managed_full_root_virtual_machine; resources: 8 vCPU, 6 GB RAM and 200 GB NVMe Hardware RAID 10 storage; ordinary monthly price eur excluding vat: 69; ordinary term options: monthly: EUR 69 total per month; semiannual: EUR 345 per six months, or EUR 57.50 effective monthly; one-month-equivalent commitment reduction; annual: EUR 621 per year, or EUR 51.75 effective monthly; three-month-equivalent commitment reduction; orderability: The live unauthenticated cart accepts product 282 on the monthly cycle, exposes Madrid, Miami and Santiago location selectors, permits current operating-system selection and reaches the ordinary customer/payment workflow. No purchase was submitted during verification.; transfer boundary: The current page describes traffic as unlimited, yet also displays 1,600 GB included. No current overage price, throttle threshold, fair-use quantity or reconciliation of those statements was found; the directory preserves unmetered as the provider's explicit product characterization and discloses the numerical contradiction.; location boundary: Only Spain (Madrid), US (Miami) and Chile (Santiago) appear in the live cart., name: VPS Nova; category: incomplete_structured_product_variant_not_benchmarked; boundary: The current page's ProductGroup structured data labels this variant in stock but provides no SKU, resources, price, visible product card or live order target. It is not treated as a comparable or demonstrably orderable configuration., name: VPS Pro; category: incomplete_structured_product_variant_not_benchmarked; boundary: The current page's ProductGroup structured data labels this variant in stock but provides no SKU, resources, price, visible product card or live order target. It is not treated as a comparable or demonstrably orderable configuration.
Operating systems
current live summum cart images: Windows: Windows Server 2016 Standard Unattended x64 (NL), Windows Server 2019 Standard Unattended x64 (NL), Windows Server 2022 Standard Unattended x64 (SP) (NL), Windows Server 2022 Standard Unattended x64 (NL), Virtual Desktop Windows Server 2016, Virtual Desktop Windows Server 2019; CentOS: CentOS 7.4 + Plesk 17 x64 (NL), CentOS 7.9 x64, CentOS Stream 8 x64; Debian: Debian 10.8 Buster, Debian 11.0 Bullseye, Debian 12.0 Bookworm; Red Hat: RHEL 8.0 Ootpa x64 (NL); Ubuntu: Ubuntu 18.04.3 LTS + Plesk, Ubuntu 20.04 LTS, Ubuntu 22.04 LTS Jammy, Ubuntu 22.04 LTS + Plesk, Ubuntu 24.04 LTS + Plesk, Ubuntu 24.04 LTS; Other: Advanced Backup Veeam, Alma Linux 8.7, Alma Linux 8.7 + cPanel, Alma Linux 8.7 + Plesk, Alma Linux 9.4, Alma Linux 9.5 + Plesk, Rocky Linux 8.7, Rocky Linux 9.4, SLES 15 SP1, SLES 15 SP2, SLES 15 SP3, SLES for SAP 15 SP1, SLES for SAP 15 SP2, SLES for SAP 15 SP3, SUSE Linux Enterprise Server 15 SP4; selector quality boundary: The exact labels above are transcribed from the current Summum cart, including Advanced Backup Veeam being misclassified under Other. The Élite cart did not visibly render the same OS selector during verification, so plan-identical image availability is not silently assumed.; marketing conflict: The current FAQ broadly advertises Windows Server 2019, 2022 and 2025, while the live selector contains Windows Server 2016, 2019 and 2022 but no 2025 entry. The live selector controls the exact current base-image inventory; the broader 2025 claim is retained only as conflicting marketing.; custom iso: The current FAQ explicitly permits a customer image to be dragged or mounted as an ISO.; reinstall: Current panel documentation describes unlimited self-service OS reinstalls and warns that the action destroys existing data.; customer templates: Current panel documentation permits converting a backup into a template and creating a VM from a template.; license and surcharge boundary: Several live labels carry NL, but the reviewed cart did not expose a reliable legend or static per-image license-price table. No Windows, RHEL, SUSE, Plesk or cPanel license is assumed included in the EUR 49 or EUR 69 benchmark.
Virtualization
hypervisors: KVM or VMware; the current product does not disclose which plan, city or host cluster uses which hypervisor; guest control: The current VPS FAQ explicitly grants root access and says customers can use their own OS images, firewall and kernel. Current control-panel documentation exposes the root or Administrator password, reboot, a web/VNC console and destructive reinstall controls.; resource control: The panel documentation describes CPU and RAM changes, CPU/network graphs, secondary-disk add/resize/remove actions, public/private addresses, VLAN and backup/template workflows.; backup boundary: Current panel documentation describes a weekly full backup plus manual backup and restore/template functions. It does not establish a plan-specific reliability warranty, retention period or recovery objective; the only current independent reviewer specifically criticizes the free included backup, so customers should not infer a guaranteed restore entitlement.; provisioning time: not_found; public api or infrastructure as code: not_found; live migration ha or host topology: not_found
CPU isolation
classification: guaranteed; basis: The current VPS FAQ says vCPU and RAM resources are dedicated to the instance and not shared with other users. It does not explicitly map each vCPU to an exclusive physical core, hardware thread, pinned core or non-oversubscribed host. Under the directory methodology, the explicit assured virtual-resource wording supports guaranteed, but not dedicated, CPU.; physical core mapping: not_found; hardware thread or smt mapping: not_found; pinning or numa policy: not_found; processor vendor model or generation: not_found; numeric oversubscription ratio: not_found; burst sustained use or throttling policy: not_found

Features

  • App installation guest managed: Full root/Administrator control permits installation of compatible applications inside the VM.; provider images: The live image selector includes prebuilt Plesk and cPanel combinations alongside ordinary operating systems.; custom media: The current FAQ permits mounting a customer ISO.; native application marketplace or managed application service: not_found
  • Templates & images provider images: The current Summum cart exposes exact Linux, Windows, virtual-desktop and control-panel image choices.; custom iso: Customer ISO mounting is explicitly offered.; reinstall: The panel documentation exposes unlimited destructive reinstall.; backup to template: A backup can be converted into a reusable template, and the panel can create a VM from a template.; backup boundary: Panel documentation describes weekly and manual backups but publishes no plan-bound recovery objective, retention warranty or restore-success guarantee.
  • Network orchestration addresses: Panel documentation says each server has at least one public address and supports adding or removing public and private pool addresses. The live cart also exposes an Additional IP control without a stable anonymous price.; private network: Panel documentation describes private addresses for VLAN connectivity.; transfer: The product calls traffic unlimited but simultaneously prints 1,200 GB for Élite and 1,600 GB for Summum. No accounting direction, overage, throttle or numerical fair-use policy was found.; port speed ipv6 subnet floating ip bgp byoip nat reverse dns or public api: not_found
  • Firewall native control: Current panel documentation exposes a standard firewall and a current dedicated guide documents Gigas firewall configuration.; included boundary: The current service agreement says Cloud VPS/Datacenter includes a basic firewall for each KVM Cloud Server, but the following subsection narrows wording to Cloud Datacenter. A KVM assignment and firewall inclusion for every benchmark city/plan are therefore not inferred beyond the documented control's availability.; separate add on: Gigas separately markets a cloud firewall add-on. Its separate-product scope is not substituted for an entitlement bundled in the EUR 49 or EUR 69 VPS.; guest firewall: Full root and custom-kernel control also permit a guest-managed firewall.
  • Load balancer service: Current Gigas documentation describes load balancing and autoscaling, and Gigas markets a load-balancer add-on.; vps boundary: The reviewed material is oriented to the broader Cloud Datacenter/add-on platform and does not establish that a load balancer is included with either fixed-price VPS. No current anonymous add-on price, protocol matrix, health-check model, capacity, SLA or per-city availability was verified.
  • DNS management service: The current domain-administration guide documents adding and modifying unlimited DNS records and configuring nameservers.; vps boundary: This is a separate Gigas domain/DNS capability; the reviewed VPS cart does not establish an included domain, authoritative zone entitlement, reverse-DNS control, anycast topology, DNSSEC or DNS SLA.
  • Git integrations
  • Container registry

Support

base scope: The current agreement provides free email, chat and telephone support while the customer retains administrative control of the VPS guest.; availability: The current product FAQ advertises 99.9% availability. The reviewed agreement permits a proportional refund for insufficient service but does not publish a VPS measurement window, excluded events, threshold-to-credit table or claim procedure, so 99.9% is retained as marketing rather than converted into a detailed contractual SLA.; money back: For a first purchase, Gigas publishes a seven-day reasonable-use money-back period covering the main product. Add-ons, licenses and usage excess are excluded.; cancellation and data: The agreement permits cancellation at period end or immediately, says no prorated amount is returned and warns that immediate termination deletes associated data.; backup responsibility: Panel documentation describes backup controls, but no plan-specific restore-success warranty, RPO, RTO or retention guarantee was found.; first response target: not_found; resolution target: not_found

Email

soporte@gigas.com; no email-specific first-response or resolution target is published.

Phone

Spain: 900 247 000; Portugal: +351 21 115 43 00; United States: +1 786 405 0762; Chile: +56 2 289 86 006; response target: not_found

Ticket system

The current support portal exposes authenticated support tickets; no ticket-priority response table was found.

Live chat

The current support portal and agreement offer chat; no chat-specific response target is published.

Languages: advertised languages: Spanish, English, Portuguese; boundary: These are the current first-party service/site languages. The one independent reviewer specifically reports Spanish- and English-language support, but no channel-by-language staffing matrix or contractual language guarantee is published. Hours: advertised schedule: 24 hours a day, seven days a week; channels: The current agreement says free email, chat and telephone support is 24/7; the current portal likewise advertises round-the-clock support.; contractual first response target: not_found; contractual resolution target: not_found

What customers say

3.40 (1) Trustpilot: 3.4/5 · 1
Recurring praise
  • + The sole accessible reviewer describes Gigas cloud services as good, the panel as easy to use and the commercial team as willing to engage and accept responsibility.
  • + That reviewer reports support in Spanish and English.
Recurring complaints
  • The reviewer says the free included backup was unreliable and reports infrastructure incidents over five years that required rebuilding 15 servers.
  • The reviewer criticizes first-line escalation, repeated email exchanges, difficulty obtaining a root-cause analysis or Webex session and an opaque escalation process.
  • This is an unclaimed profile with a single three-star narrative, no review in the last 12 months and mixed-service history rather than a benchmark-plan or city-specific sample. Trustpilot displays the review as 8 April 2025 while the narrative references 3 March 2025; the date discrepancy is preserved.

Sources