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dogado

www.dogado.de Dortmund Founded 2000 · 26 yrs
4.90 (3,661)

Legal entity: dogado GmbH, registered at Amtsgericht Dortmund under HRB 19737 and identified by VAT number DE249338561. For the directory age, the current official company profile's 'since 2000' statement is used; a current homepage passage instead says founded in 2006 and an older official company release says 2001, so the precise historical start year is internally inconsistent.

Germany 5

Benchmark offers

Germany

Plan Price /mo vCPU RAM Storage Transfer vCPU/€
Cloud Server S 4.0
Cloud Server 4.0 · guaranteed
€7.99
≈ $9.11
2 4 GiB 100 GB
local NVMe
 Unmetered 0.25
Cloud Server M 4.0
Cloud Server 4.0 · guaranteed
€12.99
≈ $14.82
4 8 GiB 200 GB
local NVMe
 Unmetered 0.31
Cloud Server L 4.0
Cloud Server 4.0 · guaranteed
€21.99
≈ $25.08
8 16 GiB 400 GB
local NVMe
 Unmetered 0.36
Cloud Server XL 4.0
Cloud Server 4.0 · guaranteed
€29.99
≈ $34.21
12 24 GiB 600 GB
local NVMe
 Unmetered 0.40
Cloud Server XXL 4.0
Cloud Server 4.0 · guaranteed
€37.99
≈ $43.33
16 32 GiB 800 GB
local NVMe
 Unmetered 0.42

Platform

Products
name: Cloud Server 4.0; category: unmanaged_full_virtualization_vps; current orderability: All five plans are visible, active and directly linked to the current order system. The public order API also marks the five base products active and not hidden.; plans: name: Cloud Server S 4.0; vcpu: 2; memory gib: 4; storage gb: 100; iops limit: 5000; one month gross eur: 7.99; twelve month regular gross eur: 5.99; twelve month new customer first six months gross eur: 0.99, name: Cloud Server M 4.0; vcpu: 4; memory gib: 8; storage gb: 200; iops limit: 5000; one month gross eur: 12.99; twelve month regular gross eur: 10.99; twelve month new customer first six months gross eur: 5.49, name: Cloud Server L 4.0; vcpu: 8; memory gib: 16; storage gb: 400; iops limit: 5000; one month gross eur: 21.99; twelve month regular gross eur: 19.99; twelve month new customer first six months gross eur: 9.99, name: Cloud Server XL 4.0; vcpu: 12; memory gib: 24; storage gb: 600; iops limit: 5000; one month gross eur: 29.99; twelve month regular gross eur: 27.99; twelve month new customer first six months gross eur: 13.99, name: Cloud Server XXL 4.0; vcpu: 16; memory gib: 32; storage gb: 800; iops limit: 5000; one month gross eur: 37.99; twelve month regular gross eur: 35.99; twelve month new customer first six months gross eur: 17.99; common resources: local NVMe storage, 1,000 Mbit/s port, traffic flat rate, one IPv4 address, one IPv6 address, full Linux root access, integrated IP Access Rules firewall, 30-day money-back promise; billing qualification: The benchmark uses each plan's gross one-month price, zero setup fee, one-month term and 15-day cancellation period. The separate 12-month option is billed monthly, has a one-month cancellation period, and currently gives new customers a lower first-six-month price; both that promotion and the longer commitment rate are excluded from benchmark rankings.; location qualification: Current product pages state that every Cloud Server is in ISO 27001-certified German data centers but do not attribute the currently sold Cloud Server 4.0 capacity to a public city or facility. The status page has a separate Datacenter Leipzig component and sometimes lists Cloud Server services in the same routing maintenance, which is insufficient to assert that every current VM is physically in Leipzig.; virtualization qualification: dogado promises full virtualization and reserved or guaranteed resources, but does not name the Cloud Server 4.0 hypervisor in current public material., name: Managed vServer; category: separate_managed_virtual_server_product; benchmark status: Not benchmarked in this record because the directory's comparable dogado offers use the directly orderable unmanaged Cloud Server 4.0 ladder.; service boundary: dogado administers updates, security, monitoring and backups for this distinct higher-priced product; those services are not represented as bundled with unmanaged Cloud Server 4.0.
Operating systems
current linux and bsd images: AlmaLinux 8, 9 and 10, Debian 10, 11, 12 and 13, Ubuntu 20.04, 22.04, 24.04 and 26.04, FreeBSD 14.3 and 15.0, openSUSE 16, CentOS 9; current windows images: Windows Server Core 2019, 2022 and 2025, Windows Server 2019, 2022 and 2025; windows qualification: Windows is a paid option on Cloud Server M, L, XL and XXL in the live order catalog; the S product does not expose the Windows add-on.; custom iso: Paid Custom ISO Image add-on at EUR 2.99 gross per month. Up to five images of at most 20 GB each can be reused across multiple servers.; version source priority: The current comparison matrix is used for exact versions. An older help-center page still labels Debian 10/11, Ubuntu through 22.04, CentOS 7/8 and Windows through 2022 as current; that stale list is not used over the live comparison.
Virtualization
service type: Fully virtualized virtual machines with complete Linux root control and optional Windows on eligible plans.; hypervisor: not_found; guest and panel control: root SSH access on Linux, browser console through oneHome, power on, power off, reset, soft reboot and hard reboot, operating-system reprovisioning, IPv4 and IPv6 plus reverse-DNS configuration, resource monitoring and temporary Resource Boost; nested virtualization: No current public nested-virtualization statement was found.; terminology conflict: The marketing pages repeatedly say full virtualization while some FAQ wording calls each environment a container architecture. The directory records the promised full VM behavior but leaves the underlying hypervisor unidentified.
CPU isolation
classification: guaranteed; basis: dogado says CPU and RAM are fixed or reserved for the VM, says it does not oversell and promises the ordered performance. It also says multiple customers share the physical host, so this does not establish exclusive physical cores.; not dedicated physical cpu: The directory uses guaranteed rather than dedicated: vCPU resources are reserved at the service level, while the host hardware remains shared.

Features

  • App installation included: Docker-ready Linux environment, unrestricted compatible self-installation with root access, provider tutorials for applications such as n8n, Mastodon, Minecraft, MySQL and Docker; paid options: Plesk Obsidian from EUR 8.99 gross per month, provider software preinstallation by individual quotation; qualification: The public Cloud Server catalog does not present a named one-click application marketplace. Tutorials and Docker readiness are not represented as prebuilt app templates.
    ✓
  • Templates & images provider images: Current Linux, BSD and paid Windows system images are selectable and the server can be reprovisioned from the panel.; custom iso: EUR 2.99 gross monthly add-on for up to five customer ISO images, each up to 20 GB, reusable across servers.; snapshots: Manual pre-change snapshots are advertised and retained for 24 hours before automatic deletion.; basic backup: type: optional daily full-backup add-on with self-service restore; retention: up to four complete backups over four days; the fifth replaces the oldest; gross monthly eur by plan: S: 1.99; M: 3.99; L: 5.99; XL: 7.99; XXL: 9.99; documentation conflict: Legacy CloudServer help articles describe a Linux-only ten-day full-plus-incremental backup. The current Cloud Server 4.0 product page and specific 4.0 add-on article instead define four daily full backups retained four days, which is used for the current product.
    ✓
  • Network orchestration interfaces: oneHome web control panel, limited public customer REST API; panel capabilities: inspect and rename servers, inspect CPU, RAM, disk and IP data, power control, reset and browser console, reprovision operating system, monitor CPU, storage IOPS and network use at one-minute resolution over two hours, manage firewall rules, reverse DNS and add-ons, increase CPU and RAM temporarily by 50% or 100% through Resource Boost; api capabilities: list Cloud Server 4.0 instances, get instance details, soft reboot, hard reboot, reset, power off and power on; api limitations: The first public API iteration does not expose every documented operation and does not currently document customer creation or deletion of instances.; private network: Optional internal Backnet add-on from EUR 4.99 gross per month, isolated from the public Internet and reusable for multiple unmanaged oneVPS instances.; addressing: One IPv4 and one IPv6 address are included; CloudPit documentation shows customer-set reverse DNS for both.; public network: 1,000 Mbit/s with traffic flat rate on every current plan.
    ✓
  • Firewall name: IP Access Rules; scope: Provider-side inbound whitelist firewall in the oneHome Cloud Server navigation.; capabilities: IPv4 and IPv6 source addresses or CIDR ranges, TCP, UDP, ICMP, IPv6-ICMP, AH, ESP, GRE, L2TP or all protocols, source, port and comments, create, edit and delete rules; limitations: Rules affect inbound connections only. Outbound traffic is explicitly unaffected, and customers still control guest firewalls through root access.; ddos qualification: The VPS overview advertises DDoS protection. The help center explains blackholing as a defense mechanism; dogado's separately sold managed Layer-7 DDoS service is not represented as bundled with the VPS.
    ✓
  • Load balancer
    —
  • DNS management authoritative dns: Domains managed through dogado can create, edit and delete A, AAAA, CAA, CNAME, MX, SRV and TXT records in oneHome and can replace dogado's name servers with customer-selected name servers.; dynamic dns: oneHome also provides per-domain DynDNS credentials and an update URL.; reverse dns: Cloud Server IPv4 and IPv6 reverse-DNS names can be set through the network settings.; vps bundle boundary: A domain or authoritative DNS zone is not listed as included with Cloud Server 4.0; forward-DNS management applies to separately managed dogado domains.
    ✓
  • Git integrations
    —
  • Container registry
    —

Support

base scope: Cloud Server 4.0 is unmanaged: the customer receives full root access and administers the guest operating system, applications, updates, security and data. dogado supports the platform and answers product or infrastructure questions.; managed boundary: Managed vServer and Managed Dedicated Server are separate products in which dogado handles operating-system updates, security, monitoring and backups; those tasks are not bundled with the benchmark VPS.; current marketing availability: 99.90% guaranteed availability on the current comparison matrix.; formal sla conflict: The linked SLA is version 2.0 dated 2016. It defines 99.95% intended monthly Cloud Server availability, explicitly says those values are not guarantees, and applies only when incorporated into the order. The newer product matrix's 99.90% wording is therefore disclosed alongside rather than silently merged with the old SLA.; sla measurement and exclusions: The old SLA polls the public IP by ICMP every five minutes, excludes maintenance, customer-caused events, external DNS/routing, attacks and circumstances outside dogado's control, and schedules planned maintenance preferably between 23:00 and 08:00.; sla credits: If the old SLA is incorporated, a written claim by fax or web support request is due within one month after the affected calendar month. Credits start at 5% below 99.95% and rise to 50%, with a 50% monthly-rent cap.; money back: The current plans advertise a 30-day money-back promise; customers should confirm its product-specific conditions during checkout.; contract: Benchmark offer: one-month minimum term, monthly billing, no setup fee and 15-day cancellation period. A separately priced 12-month commitment is also offered.; traffic: Traffic flat rate at 1,000 Mbit/s is included.

Email ✓

support: support@dogado.de; general: info@dogado.de; availability claim: The VPS FAQ advertises help by support email 24 hours a day, 7 days a week, 365 days a year.; response commitment: The old, conditionally incorporated SLA defines qualified-response maxima of 24 hours for general questions, 12 hours for impairment and 4 hours for full outage, subject to the prescribed channel and severity classification.

Phone ✓

number: +49 231 2866 200; technical support hours: Monday–Friday 08:00–18:00; Saturday, Sunday and German public holidays 10:00–18:00; emergency hotline: A separate customer-menu number is available 24 hours for technical emergencies only.; qualification: The current help-center hours supersede the old SLA's 09:00–17:00 general-service window for practical contact planning.

Ticket system ✓

access: Authenticated oneHome support request and ticket workflow; availability: The current comparison matrix advertises a 24/7 ticket system.; formal response targets: The old, conditionally incorporated SLA defines 24 hours for general requests, 12 hours for service impairment and 4 hours for complete outage.

Live chat ✓

access: Chat entry point in the dogado Help Center and customer area; hours: not_found; response target: not_found; qualification: The help center exposes chat but does not publish a separate staffed-hours or first-response commitment for it.

Languages: verified support language: German; interface languages: German, English; qualification: The help center has German and English interfaces, but no current first-party matrix guarantees English-speaking agents for every general support channel. A legal contact explicitly accepts German and English only for its narrow statutory scope and is not used as a general support-language promise. Hours: support and tickets: Advertised 24/7 on the current VPS pages and comparison matrix; standard phone: Monday–Friday 08:00–18:00; weekends and German public holidays 10:00–18:00; emergency phone: 24 hours, technical emergencies only, number visible in the customer menu; qualification: Submission availability is not the same as a guaranteed human response time; the only formal targets found are in the old SLA and apply only if incorporated.

What customers say

4.90 (3,661) Trustpilot: 4.9/5 · 3,661
Recurring praise
  • + Recent reviews overwhelmingly praise knowledgeable, patient and friendly staff, fast response, effective problem resolution and personal human support.
  • + Customers also mention uncomplicated setup and stable services; Trustpilot's topic summary, based on 943 recent reviews, highlights staff, customer service, service quality and response time.
Recurring complaints
  • − A recent two-star review reports sharp price increases, previously included domains becoming paid, extra mail-storage charges, technical problems and repeated support errors. Another recent review says email went unanswered until a phone call resolved the issue.
  • − The snapshot distribution is 94% five-star, 3% four-star, less than 1% each three- and two-star, and 2% one-star. Trustpilot does not fact-check individual claims.
  • − The score is brand-wide across web hosting, domains, email and other dogado services, not Cloud Server 4.0-only. dogado has a paid Trustpilot subscription and invites customers to review, so the 4.9 score should not be interpreted as an unbiased VPS uptime metric.

Sources