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cyber_Folks Croatia

cyberfolks.hr Đurđevac Founded 2008 · 17 yrs
No rating

Legal entity: registered name: cyber_Folks društvo s ograničenom odgovornošću za internetske usluge; short name: cyber_Folks d.o.o.; mbs: 010072020; oib: 89338385732; euid: HRSR.010072020; registry status: Bez postupka (no proceeding); ownership: The Croatian Court Register identifies CYBER_FOLKS S.A. of Poland as the sole member.; brand boundary: The live Croatian product site says Avalon is now cyber_Folks, while the register records a company-name change in March 2024. The directory attributes the current Croatian catalog to the current Croatian legal entity; it does not substitute the Polish parent catalog.; capital conflict: The current Croatian site footer states EUR 39,816.85 paid-in capital, while the current Court Register states EUR 39,800. The regulatory record is retained as the legal-register value and the discrepancy is not silently reconciled.

Croatia 1

Benchmark offers

Croatia

Plan Price /mo vCPU RAM Storage Transfer vCPU/€
root vps_IN! normal monthly renewal
root_VPS · guaranteed
€17.99
≈ $20.52
1 2 GiB 30 GB
SSD
 Unmetered 0.06

Platform

Products
name: root_VPS; category: currently_orderable_unmanaged_full_root_kvm_virtual_machine; location: Zagreb, Croatia; current plan matrix eur: tier: root vps_IN!; vcpu: 1; memory gib: 2; storage gb: 30; storage type: SSD; uplink mbps: 100; transfer: unmetered; standard monthly net: 17.99; standard monthly gross: 22.49; first purchase monthly promo net: 12.99; first purchase monthly promo gross: 16.24; first purchase annual promo net: 149.9; first purchase annual promo gross: 187.38; annual renewal net: 179.88; annual renewal gross: 224.85, tier: root vps_UP!; vcpu: 2; memory gib: 4; storage gb: 60; storage type: SSD; uplink mbps: 100; transfer: unmetered; standard monthly net: 47.99; standard monthly gross: 59.99; first purchase monthly promo net: 34.99; first purchase monthly promo gross: 43.74; first purchase annual promo net: 399.9; first purchase annual promo gross: 499.88; annual renewal net: 479.88; annual renewal gross: 599.85, tier: root vps_GO!; vcpu: 4; memory gib: 8; storage gb: 200; storage type: SSD; uplink mbps: 100; transfer: unmetered; standard monthly net: 83.99; standard monthly gross: 104.99; first purchase monthly promo net: 39.99; first purchase monthly promo gross: 49.99; first purchase annual promo net: 699.9; first purchase annual promo gross: 874.88; annual renewal net: 839.88; annual renewal gross: 1049.85, tier: root vps_FLY!; vcpu: 8; memory gib: 16; storage gb: 400; storage type: SSD; uplink mbps: 100; transfer: unmetered; standard monthly net: 131.99; standard monthly gross: 164.99; first purchase monthly promo net: 79.99; first purchase monthly promo gross: 99.99; first purchase annual promo net: 1099.9; first purchase annual promo gross: 1374.88; annual renewal net: 1319.88; annual renewal gross: 1649.85; common configuration: KVM, customer root access over SSH, one included IPv4 address, a 100 Mbit/s uplink, unmetered traffic and a selectable Linux image. The provider says activation usually completes within minutes and explicitly places all of these servers in Zagreb, Croatia.; storage boundary: The live cards call the storage SSD. A second current root-VPS page describes roughly ten SSDs behind hardware RAID 10 and about 95,000 IOPS per disk, but no particular array, usable-capacity calculation or performance guarantee is bound to an anonymous order.; pricing boundary: The current cards and price list distinguish first-purchase promotion from normal monthly renewal and expose both ex-VAT and VAT-inclusive amounts. Monthly renewal is the no-commitment comparison; promotional registration prices and annual commitments are cataloged but excluded from benchmarks.; backup and addon boundary: Optional cPanel for up to five accounts is advertised at EUR 20.39/month, optional daily backup from EUR 1.99/month and LiteSpeed plus Redis at EUR 59.99/month. None is added to the base benchmark., name: managed_VPS; category: current_virtual_machine_but_excluded_no_customer_root; current plan matrix eur: tier: vps_IN!; vcpu: 1; memory gib: 2; storage gb: 30; storage type: SSD; transfer: unmetered; standard monthly net: 41.98; standard monthly gross: 52.48; first purchase monthly promo net: 36.98; first purchase monthly promo gross: 46.23, tier: vps_UP!; vcpu: 2; memory gib: 4; storage gb: 60; storage type: SSD; transfer: unmetered; standard monthly net: 71.99; standard monthly gross: 89.99; first purchase monthly promo net: 58.98; first purchase monthly promo gross: 73.73, tier: vps_GO!; vcpu: 4; memory gib: 8; storage gb: 200; storage type: SSD; transfer: unmetered; standard monthly net: 107.98; standard monthly gross: 134.98; first purchase monthly promo net: 63.98; first purchase monthly promo gross: 79.98, tier: vps_FLY!; vcpu: 8; memory gib: 16; storage gb: 400; storage type: SSD; transfer: unmetered; standard monthly net: 155.98; standard monthly gross: 194.98; first purchase monthly promo net: 103.98; first purchase monthly promo gross: 129.98; exclusion basis: The current FAQ states twice that the customer does not receive root and that root permission remains exclusively with cyber_Folks' administrators. Customers receive a cPanel-style managed application environment instead. This family is documented to prevent a managed VPS card from being mistaken for a qualifying administrator-controlled VM, but it is not benchmarked., name: Shared, WordPress and WooCommerce hosting, domains, SSL and add-on software; category: adjacent_or_nonqualifying_services; service model: Shared/application hosting does not establish customer guest-administrator control. Domain registration, SSL, cPanel, backup and LiteSpeed/Redis are adjacent products or add-ons and are recorded only where they affect the qualifying root_VPS boundary.
Operating systems
current root vps images: AlmaLinux 8, AlmaLinux 9, Debian 11, Debian 12, Debian 13, Ubuntu Server 22, Ubuntu Server 24; default: AlmaLinux 9; plan scope: The live carts for root vps_IN!, UP!, GO! and FLY! expose the same seven-entry selector.; architecture: not_found; windows images: not_found; custom iso: not_found; reinstall boundary: Provider-assisted reinstall is mentioned, but a customer-selectable reinstall image list or self-service reinstall control is not published.
Virtualization
hypervisor: KVM; guest access: The qualifying root_VPS family provides full root access and SSH. A copied paragraph on the same product page confusingly says the VPS is dedicated-like without needing complete root access; the explicit product heading, full-root feature, checkout and managed-versus-root FAQ control the classification.; physical model: The provider says KVM creates multiple isolated VPS instances on one physical server and permits hardware sharing. Each instance behaves independently and can be restarted independently.; customer control plane: not_found; reinstall and console: The current root details say that, when necessary, the provider can reinstall the server or restore the whole server from prior days. No self-service reinstall, rescue, browser console, power-state panel or public customer API is published.; addressing: One public IPv4 address and a 100 Mbit/s uplink are included; traffic is advertised as unmetered. IPv6, additional-IP pricing, reverse DNS and private networking are not published for root_VPS.; provisioning: Usually within several minutes, stated as a typical case rather than a delivery SLA.; backup boundary: Backup is a separately ordered and paid service. Current copy advertises daily server/email/database copies retained seven days and a whole-system backup layer from EUR 1.99/month. Another current root page describes daily whole-VPS copies to an external server and provider-assisted whole-server restore. No included entitlement, customer restore control, RPO or RTO is inferred.
CPU isolation
benchmark classification: guaranteed; basis: The current root-VPS presentation calls the environment one with guaranteed hardware resources, lists CPU allocations per plan and the general terms say contracted technical resources remain reserved and unavailable to other users. The same product page explicitly says several isolated VPS instances share a physical host. This supports guaranteed virtual resources, not an exclusive physical core or dedicated vCPU.; host hardware: Lenovo and IBM server brands plus ECC memory are advertised; no processor vendor, model, generation or clock is bound to a plan.; physical core mapping: not_found; hardware thread mapping: not_found; pinning or numa policy: not_found; numeric oversubscription ratio: not_found; sustained use boundary: The general terms permit temporary limiting or suspension when continuous maximum CPU, RAM, I/O or disk use threatens platform stability. No numeric CPU quota, steal-time target or throttle threshold is published.

Features

  • App installation guest managed: Full root and SSH permit customers to install and customize compatible software inside the VM.; optional control panel: cPanel for up to five accounts is advertised at EUR 20.39/month; installation is customer-managed on root_VPS because the provider says it has no access to that server.; optional software: LiteSpeed plus Redis is advertised at EUR 59.99/month.; native one click app marketplace: not_found
    ✓
  • Templates & images os images: Seven current Linux choices are recorded under operating systems.; customer reinstall: not_found; custom iso: not_found; customer snapshots: not_found; backup boundary: The word snapshot appears in an explanation of the optional daily backup and seven-day restore history; it is not represented as a customer-created VM snapshot feature.
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  • Network orchestration addressing: One IPv4 address is included. IPv6, additional-IP options, floating IPs, private networks, BGP/BYOIP and reverse-DNS control are not published.; bandwidth: 100 Mbit/s with unmetered traffic is published for every current root_VPS plan; no fair-use quantity or overage schedule is stated on the product cards.; lifecycle boundary: The provider says each isolated VPS can restart independently, but publishes no infrastructure control-panel workflow or API.; public customer api: not_found
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  • Firewall guest managed: Full root access permits a Linux guest firewall.; provider native network firewall: not_found; security groups: not_found; boundary: Generic company copy mentions a firewall protecting websites, but no root_VPS entitlement, rule object, edge service or customer network-firewall control is published.
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  • Load balancer
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  • DNS management adjacent authoritative service: The provider sells domain registration and publishes dns1.cdn.hr and dns2.cdn.hr for domains delegated to its service.; optional cpanel boundary: The paid root_VPS cPanel add-on is described as managing sites, domains and files, but no DNS-record scope is stated.; vm native zone control: not_found; reverse dns: not_found; public dns api: not_found
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  • Git integrations
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  • Container registry
    —

Support

base scope: root_VPS is self-administered: the provider says it has no access and the customer is responsible for the server. Managed_VPS is a separate no-root family and is not silently treated as base support for the benchmark.; activation: Usually within several minutes, with no contractual maximum stated.; availability: The product page promises 99.9% uptime. The current general terms separately define at least 99.90% monthly availability for FTP, HTTP, POP3 and SQL services, excluding maintenance, security incidents and other justified technical work. The terms publish complaint-based monthly credits from 10% through 100%; they do not explicitly define whether guest-VM reachability itself is one of those named services.; response metric: The provider publishes an average email-support response of 11 minutes 26 seconds. It is a marketing observation, not a guaranteed first-response or resolution SLA.; backup: Optional paid daily backup with seven-day copies and provider-assisted whole-system restoration; no included root_VPS backup is established.; cancellation and refund: A first contract may be unilaterally terminated within 30 days; for a consumer with prior contracts, statutory distance-contract rules including 14 days apply. Refunds deduct third-party items, licenses, overages and the active-service portion. Later early cancellation leaves all contracted payments due. Service otherwise ends at the purchased period unless a new offer is accepted.; complaints: Complaints must be emailed from the main administrative address within 30 days of the defect; the provider promises a response no later than 15 days after a proper complaint.; governing law: Croatian law

Email ✓

podrska@cyberfolks.hr for technical support; prodaja@cyberfolks.hr for sales; cyberfolks@cyberfolks.hr for general enquiries; reklamacije@cyberfolks.hr for complaints.

Phone ✓

Customer support: 0800 282 566; main switchboard: +385 48 289 150. The contact page publishes 07:00–23:00 customer phone support and separately 10:00–18:00 on Saturdays and Sundays.

Ticket system ✓

The current quick-contact flow asks existing customers to log in and submit a categorized request so it can be processed faster. No root_VPS-specific priority or ticket-response SLA is published.

Live chat —
Languages: public service surface: Croatian; boundary: The Croatian product, cart, help center, contact and contract surfaces establish Croatian service. No contractual human-support language matrix or English staffing promise is published. Hours: technical email: 00:00–24:00; general email: 00:00–24:00; sales email: Monday–Friday 08:00–16:00; customer phone: 07:00–23:00, with Saturday and Sunday separately listed as 10:00–18:00; contractual first response target: not_found; contractual resolution target: not_found

What customers say

No independent rating found yet.

Sources