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CloudHosting.lu

www.cloudhosting.lu Luxembourg Founded 2017 · 9 yrs
No rating

Legal entity: registered name: 352 Digital S.à r.l.; trading name: CloudHosting.lu; registration number: RCS B212612; euid: LURCSL.B212612; vat number: LU29182886; matricule: 2017 2406 433 99; business authorisation: 10095289/0; legal form: Luxembourg société à responsabilité limitée; brand boundary: The current company page identifies 352 Digital S.à r.l. as the operator, and the EU VAT response independently validates the legal name, VAT number and address. Marketing pages variously claim 10+, 15+ or more years of experience; company age instead follows the current legal entity's 10 February 2017 registration.

Benchmark offers

Luxembourg

Plan Price /mo vCPU RAM Storage Transfer vCPU/€
Business VPS (KVM-SSD-3)
VPS Cloud · guaranteed
€17.99
≈ $20.52
4 4 GiB 50 GB
SSD
Not stated 0.22
High CPU 1 (KVM-HIGHCPU-SSD-1)
VPS Cloud High CPU · guaranteed
€25.99
≈ $29.64
4 4 GiB 100 GB
SSD
Not stated 0.15
Professional VPS (KVM-SSD-4)
VPS Cloud · guaranteed
€29.99
≈ $34.21
4 6 GiB 100 GB
SSD
Not stated 0.13
Enterprise VPS (KVM-SSD-5)
VPS Cloud · guaranteed
€49.99
≈ $57.02
6 8 GiB 200 GB
SSD
Not stated 0.12
High CPU 2 (KVM-HIGHCPU-SSD-2)
VPS Cloud High CPU · guaranteed
€59.99
≈ $68.42
8 8 GiB 400 GB
SSD
Not stated 0.13
Scale VPS (KVM-SSD-6)
VPS Cloud · guaranteed
€69.99
≈ $79.83
8 16 GiB 400 GB
SSD
Not stated 0.11
High CPU 3 (KVM-HIGHCPU-SSD-3)
VPS Cloud High CPU · guaranteed
€79.99
≈ $91.24
10 16 GiB 400 GB
SSD
Not stated 0.13
Ultra VPS (KVM-SSD-7)
VPS Cloud · guaranteed
€109.99
≈ $125.45
8 32 GiB 600 GB
SSD
Not stated 0.07
High CPU 5 (KVM-HIGHCPU-SSD-5)
VPS Cloud High CPU · guaranteed
€133.99
≈ $152.83
12 32 GiB 600 GB
SSD
Not stated 0.09

Platform

Products
name: VPS Cloud; category: currently_orderable_customer_administered_kvm_virtual_machine; availability: The origin-bound public storefront API exposes nine visible products in the VPS Cloud category. Every row has clients_can_order=1, available_for_sales=1, hidden=false, an ordinary one-month EUR price and no promotion. Provisioning uses the portal's manual-server blueprint.; current standard matrix: Business VPS (KVM-SSD-3): 4 vCPU, 4 GiB, 50 GB SSD, EUR 17.99/month, Professional VPS (KVM-SSD-4): 4 vCPU, 6 GiB, 100 GB SSD, EUR 29.99/month, Enterprise VPS (KVM-SSD-5): 6 vCPU, 8 GiB, 200 GB SSD, EUR 49.99/month, Scale VPS (KVM-SSD-6): 8 vCPU, 16 GiB, 400 GB SSD, EUR 69.99/month, Ultra VPS (KVM-SSD-7): 8 vCPU, 32 GiB, 600 GB SSD, EUR 109.99/month; current high cpu matrix: High CPU 1 (KVM-HIGHCPU-SSD-1): 4 High-CPU, 4 GiB, 100 GB SSD, EUR 25.99/month, High CPU 2 (KVM-HIGHCPU-SSD-2): 8 High-CPU, 8 GiB, 400 GB SSD, EUR 59.99/month, High CPU 3 (KVM-HIGHCPU-SSD-3): 10 High-CPU, 16 GiB, 400 GB SSD, EUR 79.99/month, High CPU 5 (KVM-HIGHCPU-SSD-5): 12 High-CPU, 32 GiB, 600 GB SSD, EUR 133.99/month; guest control: The VPS page explicitly grants full root access and a choice of operating system. The service terms make unmanaged customers responsible for guest software, maintenance, security, backups and firewall configuration.; catalog conflict: The marketing page teases EUR 9 and EUR 19 NVMe configurations and a EUR 49 8-vCPU/16-GiB step, but none matches a complete currently sellable API row. Benchmarks therefore follow the live API's nine exact SSD shapes and prices. The API publishes no transfer allowance, so transfer remains not_found.; activation boundary: The page claims deployment in 60 seconds, while every live API product uses an activation_mode=manual provisioning blueprint. No automatic-provisioning time is asserted., name: Managed VPS; category: currently_orderable_managed_virtual_server_without_verified_customer_guest_administrator_control; availability: The live Managed VPS category exposes five visible, client-orderable KVM High-CPU SSD rows at EUR 49, EUR 119, EUR 159, EUR 239 and EUR 133.99 per month, each with a required provider OS choice and manual provisioning.; management scope: The product page assigns setup, OS patching, security hardening, monitoring, firewall work, backup and performance tuning to the provider and markets a visibility dashboard.; exclusion boundary: Neither the managed product page nor the live product records grant the customer root or Windows Administrator access. Generic service terms say only 'when provided'. These plans are documented but not used as administrator-controlled VPS benchmarks., name: Virtual Dedicated / VDS; category: advertised_virtual_server_family_without_current_orderable_catalog; availability: The main navigation still links a VDS page, but its current body renders unrelated blog/template content and the live storefront exposes no VDS product category or orderable VDS row.; exclusion boundary: No current resource/price tuple, order path, guest-administrator entitlement or virtualizer is verifiable, so VDS is not benchmarked.
Operating systems
current required api choices: Ubuntu Server, Debian, AlmaLinux, Rocky Linux, Fedora Server, FreeBSD; selection semantics: The live API places these six available-for-sale choices in a required, single-select Operating System category for every current VPS and Managed VPS product.; version boundary: The Ubuntu description cites 20.04, 22.04 and 24.04 as popular LTS releases, but no version is selectable in the anonymous catalog. Versions for every OS remain not_found.; marketing conflict: The VPS page also names CentOS and Windows Server, and the managed page names CentOS/RHEL, Windows Server and custom images. None appears in the current required API selector, so those marketing names are not represented as currently orderable choices.; architecture: not_found; custom iso or image upload: not_found; reinstall or rescue workflow: not_found
Virtualization
hypervisor: KVM, identified in every current VPS and Managed VPS API product name; guest control: The unmanaged VPS page explicitly grants full root access. The service terms place installation, maintenance, security, backup and firewall duties on unmanaged customers.; provisioning: The storefront accepts orders but assigns all VPS and Managed VPS products to an enabled manual-server blueprint with activation_mode=manual. This is retained instead of the page's 60-second automation claim.; control plane marketing: The VPS page markets one-click CPU/RAM/storage scaling, real-time CPU/memory/disk/network graphs, snapshot create/restore, firewall management, SSH-key deployment and intrusion detection. Public action semantics, quotas, failure handling and customer lifecycle API are not_found.; storage: The binding API calls every current benchmark disk SSD. The marketing page calls the general platform NVMe; because that claim is not bound to the sellable API rows, benchmarks use SSD.; backup: The VPS page markets included daily automated backups across multiple data centres and one-click restore, while the binding terms call any provider backup best-effort and require customers to maintain their own external backups. Unmanaged retention, RPO/RTO, consistency, restore limits and exact entitlement are not_found. Managed marketing separately claims daily backup with 30-day retention.; network: Marketing describes a 10 Gbps platform network and multiple carriers, not a per-VM committed port. The live API includes one IPv4 by default and sells extra IPv4 and IPv6 options; transfer, guaranteed throughput and overage behavior are not_found.; custom image: The managed page markets custom images, but the current order API exposes only provider OS choices. Customer ISO/image upload for benchmark VPS is not_found.; public compute api or terraform: not_found; the observed Upmind endpoint is a public product/billing catalog, not evidence of customer compute-lifecycle automation
CPU isolation
benchmark classification: guaranteed; basis: The VPS page explicitly markets 'guaranteed CPU credits' and says noisy neighbours do not steal compute power, but it does not claim a dedicated physical core. The directory therefore classifies the vCPU allocation as guaranteed, not dedicated.; high cpu boundary: High-CPU is the live catalog label for four unmanaged and five managed shapes. It is not treated as a dedicated-vCPU or physical-core claim.; credit definition or sustained policy: not_found; physical core mapping: not_found; hardware thread or smt mapping: not_found; pinning or numa policy: not_found; numeric oversubscription ratio: not_found; host hardware: The VPS page markets Intel Xeon processors without a plan-bound model; the managed page additionally markets Intel Xeon and AMD EPYC without an order-specific assignment.

Features

  • App installation guest managed: Full root access and the unmanaged-service terms allow and require customers to install and maintain compatible guest software.; provider marketing: The VPS page says pre-configured popular-application stacks are available, while the managed page names LAMP/LEMP, Docker/Kubernetes, databases and development tools.; native self service app catalog: not_found; the current anonymous API exposes only an operating-system selector
  • Templates & images provider images: Every current API row requires one of six provider OS choices: Ubuntu Server, Debian, AlmaLinux, Rocky Linux, Fedora Server or FreeBSD.; snapshots: The VPS page markets customer snapshot creation and restore from the control panel, without public quotas, billing, crash/application consistency or retention semantics.; custom iso or image: not_found for the unmanaged benchmark catalog; managed marketing mentions custom images but the current selector does not expose upload; clone export rescue reinstall: not_found
  • Network orchestration addressing: One IPv4 address is explicitly included by default. The live catalog sells up to 15 additional IPv4 addresses at EUR 5 each per month and exposes an IPv6-address option at EUR 0.29 per month; IPv6 prefix, included quantity and routability semantics are not_found.; control plane: The VPS page markets instant CPU/RAM/storage scaling, live resource/network graphs, snapshots, firewall management and SSH-key deployment. The live API's manual provisioning blueprint prevents inferring fully automated lifecycle delivery.; platform network: Marketing states 10 Gbps infrastructure and multiple carriers; it does not establish a per-VM port commitment, minimum throughput or transfer quota.; private network floating ip bgp routing reverse dns: not_found; public compute api terraform: not_found
  • Firewall provider panel: The VPS page explicitly markets firewall management, DDoS protection and intrusion detection in its control-panel/security descriptions.; guest responsibility: The binding terms make unmanaged customers responsible for firewall configuration, so guest firewall operation remains part of the customer scope.; missing parameters: Rule model, statefulness, IPv6 behavior, default policy, quotas, API, logging, DDoS layers and mitigation thresholds are not_found.
  • Load balancer provider claim: The VPS growth journey explicitly lists load balancers and CDN integration for growing traffic and later describes multi-server setups.; boundary: No current load-balancer SKU, price, protocol/listener matrix, health-check behavior, HA topology, limits or API is exposed. This is retained as a first-party marketing claim only.
  • DNS management service: CloudHosting.lu says domain registrations include DNS management. Its domain page explicitly documents control-panel management of A, CNAME, MX and TXT records, real-time updates, advanced record types, backup/restore and bulk DNS updates.; api boundary: The FAQ markets developer API access, but no public endpoint, authentication model or DNS method coverage was verified; infrastructure-as-code support is not_found.; product boundary: This is the provider's domain/DNS service, not evidence that a DNS zone is bundled with each VPS.
  • Git integrations
  • Container registry

Support

unmanaged scope: Customers administer the guest and are responsible for software installation, maintenance, security, backups and firewall configuration; provider backups, where supplied, are best-effort.; managed scope: A separately orderable Managed VPS line assigns setup, patching, hardening, monitoring, firewall work, backups and tuning to the provider, but customer root/Administrator entitlement is not verified.; availability: The maintenance policy commits to 99.9% uptime using reasonable efforts and excludes planned maintenance. Weekly Sunday 00:00-05:00 local-time maintenance may have typically no more than 15 minutes of unannounced outage; comprehensive maintenance is scheduled for the first Saturday 19:00 through Sunday 07:00. The nominal SLA page contains no operative measurement or credit terms, so a measurement period, credit table and claim procedure are not_found.; backup boundary: VPS marketing says included daily multi-data-centre backup and one-click restore, while the terms disclaim completeness and require external customer backups. Exact unmanaged entitlement, retention and recovery objectives remain not_found.; ordering: The live catalog flags each benchmark as visible and client-orderable at an ordinary one-month EUR price with no promotion. All use manual activation despite the marketing page's 60-second deployment claim.; renewal and cancellation: Services automatically renew for successive periods. Terms require cancellation through the portal with 15 days' written notice and retain charges through the current period. The billing policy says invoices issue 14 days before renewal and are charged three days before; it permits price changes between terms and notice/cancellation within 30 days for material mid-term changes.; refund conflict: The VPS page advertises a seven-day money-back guarantee, while the terms state a 30-day first-term satisfaction guarantee for most services and the managed page advertises 30 days. The refund policy does not resolve VPS eligibility. No single unqualified refund period is asserted.; tax: The live API lists EUR base prices. The billing policy says VAT is applied under Luxembourg and EU law, but the anonymous product response does not establish whether each displayed amount is VAT-inclusive or VAT-exclusive for a particular buyer.; governing law: Luxembourg law

Email

support@cloudhosting.lu is the published support address; info@cloudhosting.lu is the general company address and legal@cloudhosting.lu is listed for terms questions. The contact page claims a two-hour business-hours response for support email, not a contractual resolution SLA.

Phone

+352 2020 3352 is the company and emergency number. The support policy calls phone support 24/7; the contact page distinguishes ordinary business hours from 24/7 emergency support and advertises a 15-minute emergency response target.

Ticket system

The support policy accepts technical and billing tickets around the clock, and the maintenance policy directs authenticated customers to submit support tickets through the customer panel. Responses outside business hours may be delayed.

Live chat

LiveChat is an official support method. The support policy calls it 24/7, while the contact page calls it available during business hours; no consistent staffed schedule or binding response SLA can be selected.

Languages: public site: English, Dutch, Luxembourgish, French, German; staffed human support: English, French, German; additional contact claim: The contact page also says Luxembourgish is available, without a schedule or proficiency level.; boundary: The VPS page explicitly ties English, French and German to 24/7 human support. Dutch is a site translation only and is not treated as a staffed support language. Hours: support policy claim: Technical tickets, LiveChat, phone and billing tickets are listed as 24/7, but the same policy warns that responses outside business hours may wait for the next business period.; contact page business hours: Monday-Friday 09:00-18:00 CET; Saturday 10:00-16:00 CET; Sunday 12:00-16:00 CET; emergency support: 24/7 with a marketed response within 15 minutes; other marketed targets: High priority within one hour, general enquiries within two hours and sales questions within 30 minutes; binding first response or resolution sla: not_found; conflict boundary: The contact page limits live chat to business hours, conflicting with the support policy's 24/7 list.

What customers say

No independent rating found yet.

Sources