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Alpenhost

alpenhost.at Vienna Founded 2022 · 4 yrs
4.25 (20)

Legal entity: Alpenhost e.U.

Benchmark offers

Austria

Plan Price /mo vCPU RAM Storage Transfer vCPU/€
EPYC KVM Nano
EPYC KVM Server · dedicated
€4.55
≈ $5.19
1 2 GiB 20 GB
NVMe Ceph
Not stated 0.22
Performance Nano vServer
XEON KVM Server (VIE) / Performance-VPS · shared
€4.55
≈ $5.19
1 2 GiB 20 GB
NVMe Ceph
Not stated 0.22
Performance Windows Nano vServer
Perf. Windows vServer 2026 / Performance MS-VPS · shared
€4.55
≈ $5.19
1 2 GiB 30 GB
Ceph SSD
Not stated 0.22
Ryzen KVM Server Nano
Ryzen KVM Server / Shared-RYZEN vCPU · shared
€4.99
≈ $5.69
1 2 GiB 20 GB
NVMe RAID
Not stated 0.20
Storage Nano Windows vServer
Storage Windows vServer 2023 / Storage MS-VPS · shared
€6.39
≈ $7.29
1 2 GiB 30 GB
RAID-10 SSD
Not stated 0.16
Perfomance Nano vServer (Dedi)
Performance Linux vServer (Dedi) / Dedicated-VPS · dedicated
€14.99
≈ $17.10
1 2 GiB 20 GB
NVMe Ceph
Not stated 0.07
Ryzen KVM Server Nano Dedi
Ryzen KVM Server Dedicated · dedicated
€17.49
≈ $19.95
2 8 GiB 30 GB
NVMe RAID-1
Not stated 0.11
Nano GPU-vServer
GPU-vServer · not_found
€299.39
≈ $341.48
16 32 GiB 30 GB
Ceph storage plus NVIDIA RTX PRO 2000 Blackwell 16 GB GPU
Not stated 0.05

Netherlands

Plan Price /mo vCPU RAM Storage Transfer vCPU/€
EPYC KVM Nano
EPYC KVM Server · dedicated
€4.55
≈ $5.19
1 2 GiB 20 GB
NVMe Ceph
Not stated 0.22
Performance Nano vServer
XEON KVM Server (VIE) / Performance-VPS · shared
€4.55
≈ $5.19
1 2 GiB 20 GB
NVMe Ceph
Not stated 0.22
Ryzen KVM Server Nano
Ryzen KVM Server / Shared-RYZEN vCPU · shared
€4.99
≈ $5.69
1 2 GiB 20 GB
NVMe RAID
Not stated 0.20
Perfomance Nano vServer (Dedi)
Performance Linux vServer (Dedi) / Dedicated-VPS · dedicated
€14.99
≈ $17.10
1 2 GiB 20 GB
NVMe Ceph
Not stated 0.07
Ryzen KVM Server Nano Dedi
Ryzen KVM Server Dedicated · dedicated
€17.49
≈ $19.95
2 8 GiB 30 GB
NVMe RAID-1
Not stated 0.11
Nano GPU-vServer
GPU-vServer · not_found
€299.39
≈ $341.48
16 32 GiB 30 GB
Ceph storage plus NVIDIA RTX PRO 2000 Blackwell 16 GB GPU
Not stated 0.05

Platform

Products
name: XEON KVM Server (VIE) / Performance-VPS; category: general_purpose_virtual_private_server; cpu isolation: shared; description: Current KVM family on Intel Xeon Gold hosts with Ceph NVMe storage. The Nano checkout starts at 1 shared vCPU, 2 GB DDR4 ECC RAM and 20 GB storage, and currently permits Vienna or Amsterdam., name: Performance Linux vServer (Dedi) / Dedicated-VPS; category: dedicated_cpu_virtual_private_server; cpu isolation: dedicated; description: Current dedicated-vCPU KVM family linked from the VPS marketing page. The Nano checkout starts at 1 dedicated Intel Xeon Gold vCPU, 2 GB RAM and 20 GB Ceph storage, with Vienna and Amsterdam currently selectable., name: Perf. Windows vServer 2026 / Performance MS-VPS; category: windows_virtual_private_server; cpu isolation: shared; description: Current KVM Windows family on Intel Xeon Gold hosts. The Nano base configuration has 1 vCPU, 2 GB RAM and 30 GB Ceph SSD storage and is currently presented for Vienna., name: Storage Windows vServer 2023 / Storage MS-VPS; category: storage_oriented_windows_virtual_private_server; cpu isolation: shared; description: Current storage-oriented KVM Windows family linked from the Windows-vServer marketing page. The Nano base configuration has 1 Intel Xeon E5 vCPU, 2 GB RAM and 30 GB RAID-10 SSD storage in Vienna., name: EPYC KVM Server; category: dedicated_cpu_virtual_private_server; cpu isolation: dedicated; description: Current KVM family marketed with dedicated AMD EPYC vCPUs and Ceph NVMe storage. The Nano checkout starts at 1 vCPU, 2 GB RAM and 20 GB storage, with Vienna and Amsterdam selectable., name: Ryzen KVM Server / Shared-RYZEN vCPU; category: high_frequency_virtual_private_server; cpu isolation: shared; description: Current shared-vCPU KVM family on high-frequency AMD Ryzen 9 9950X hosts with DDR5 memory and NVMe RAID storage. The Nano checkout starts at 1 vCPU, 2 GB RAM and 20 GB storage in Vienna or Amsterdam., name: Ryzen KVM Server Dedicated; category: high_frequency_dedicated_cpu_virtual_private_server; cpu isolation: dedicated; description: Current dedicated-vCPU Ryzen KVM family with DDR5 memory and NVMe RAID-1 storage. The Nano checkout starts at 2 dedicated vCPUs, 8 GB RAM and 30 GB storage in Vienna or Amsterdam; its CPU-model string is malformed in the checkout, so no exact host model is asserted., name: GPU-vServer; category: gpu_accelerated_virtual_private_server; cpu isolation: not_found; description: Current KVM GPU VM family. The Nano checkout allocates 16 AMD EPYC CPU cores, 32 GB DDR5 ECC RAM, 30 GB Ceph storage and one NVIDIA RTX PRO 2000 Blackwell GPU with 16 GB VRAM, with Vienna and Amsterdam selectable.
Operating systems
linux images: Debian 13 Trixie, 12 Bookworm and 11 Bullseye, Ubuntu 25.04, 24.04 LTS and 22.04 LTS, AlmaLinux 10, 9 and 8, CentOS Stream 10 and 9, Rocky Linux 10, 9 and 8, Fedora 42 and 41; windows images: Windows Server 2025, Windows Server 2022, Windows Server 2019; control panel images: Plesk 18, cPanel; access: The live Linux checkouts request a root password and permit SSH public keys. Windows products expose administrator-oriented Windows Server choices and the provider documents browser-console access.; limitations: no public customer-uploaded custom-ISO workflow was found, the Windows checkout shows a disabled default OS and separate annual license selectors, so whether any Windows license is included in the base monthly price is not stated consistently
Virtualization
KVM hardware virtualization is explicitly listed in the current VPS checkouts, SSH root credentials and a browser NoVNC console are documented for guest administration
CPU isolation
shared: Performance-VPS, Performance MS-VPS, Storage MS-VPS, Shared-RYZEN vCPU; dedicated: Dedicated-VPS, EPYC KVM Server, Ryzen KVM Server Dedicated; not found: GPU-vServer; methodology note: Marketing labels and the current product split determine shared versus dedicated. The GPU checkout states a core count but does not state whether those cores are shared, guaranteed or dedicated.

Features

  • App installation vps images: Plesk 18, cPanel; separate managed application products: GitLab, Odoo, Discourse, Nextcloud, Jitsi, Grafana, WireGuard, Wazuh, Matomo, CloudPanel, Uptime Kuma; limitations: the application catalog consists of separately sold managed application servers; it is not documented as a generic one-click marketplace for an existing VPS, control-panel and application licensing or management fees can be additional
  • Templates & images system images: current provider Linux distribution images, Windows Server images on Windows products, Plesk and cPanel images; lifecycle capabilities: API reinstall endpoint, API and customer-panel start, stop and reboot operations, included backup space and published backup and snapshot slots on the benchmark VPS plans, API backup and snapshot creation, browser NoVNC console; limitations: no public customer-uploaded custom-ISO capability was found, backup retention, scheduling and restore behavior are not fully specified on the public pages
  • Network orchestration interfaces and tooling: documented Alpenhost REST API for create, list, metrics, delete, start, stop, reboot, backup, snapshot, reinstall and IP-list operations, customer portal for firewall, reverse DNS, backups, snapshots and console access, private-network selection and monitoring add-ons in current VPS checkouts; addressing and routing: one IPv4 and one IPv6 address are listed on the standard benchmark checkouts, extra IPv4, IPv6 subnet and BGP/BYOIP options are exposed in current configurators, reverse DNS can be requested from the customer panel and is manually validated by Alpenhost; ddos protection: Standard automated blackholing is included. Paid Advanced, Professional and Enterprise tiers advertise filtering capacities from 100 Gbps through 1 Tbps and custom Layer 3-7 protection.; traffic policy: A current knowledge-base article says Nano vServers are subject to a fair-use threshold below 5 TB per calendar month and charges EUR 1.29 per additional TB. Current checkouts instead label traffic unmetered or unlimited under fair use, while the Ryzen marketing page states 10 TB. Because the first-party sources do not reconcile these statements, benchmark transfer is recorded as not_found.; limitations: standard DDoS handling may blackhole the attacked IP rather than keep it reachable, VPSBenchmarks reports no API, DDoS protection or reverse DNS, conflicting with the provider's current API, DDoS and rDNS documentation; current first-party documentation is used for availability, Frankfurt, London, Paris and other displayed cities are marked upcoming or have empty current categories and are not counted as locations
  • Firewall name: customer-panel VPS firewall; capabilities: inbound default drop-all policy, accept rules for TCP or UDP, port ranges and source and destination matching; limitations: public documentation does not state rule quotas, stateful-connection behavior or outbound-policy capabilities
  • Load balancer
  • DNS management services: paid authoritative DNS hosting plans, customer-panel reverse-DNS request workflow for VPS IP addresses; reverse dns process: The customer enters a PTR name in the panel; Alpenhost then validates and activates it during the stated Monday-Friday 09:00-17:00 processing window.; limitations: reverse-DNS activation is not fully automatic, public documentation does not enumerate DNS record types, API support, DNSSEC or zone limits
  • Git integrations
  • Container registry

Support

scope: Self-managed root or administrator VPS is the base service. Alpenhost sells optional server management and monitoring, while its terms state that technical support is not included by default and may be charged separately.; guest access: Current checkouts request root credentials or SSH keys, the provider documents NoVNC console access, and the VPS marketing page describes Root Access.; availability commitment: The provider markets 99.9 percent uptime, but no public service-credit formula, measurement window or complete exclusion set was found.; provisioning: The provider says ordinary VPS orders are generally automated and available within minutes; managed, dedicated and Eco products can require manual processing from 24 hours to seven days.; contract and cancellation: The general terms describe a default one-month minimum term and subsequent cancellation rules, while the newer cancellation FAQ says vServers, volumes and snapshots can be cancelled at any time without a fixed notice period. Customers must confirm the rule shown for their specific order.

Email

address: info@alpenhost.at; scope: official general contact address; technical VPS work is directed through the client ticket system

Phone

main site number: +43 1 342 444 00; legal notice number: +43 699 10697722; limitations: the official pages display more than one phone number, public phone staffing hours and a response target were not found

Ticket system

departments: General inquiries, Technical support for domains, Technical support for telecommunications, Billing; access: public department selection followed by ticket submission, or the authenticated client area; published response target: not_found

Live chat

channel: Support-Chat widget on the official contact and client-portal pages; limitations: staffed hours, support scope and a response-time commitment were not found

Languages: German-language contract and primary website, German and English client-portal and knowledge-base interfaces, additional interface translations are offered, but no guarantee of support-agent languages was found Hours: general claim: VPS pages advertise 24/7 premium support through the ticket system.; reverse dns processing: Monday-Friday, 09:00-17:00; limitations: exact staffing hours for phone and live chat are not published, the terms say technical support is outside the base service and can be separately charged, so the scope of the 24/7 claim is not fully defined

What customers say

4.25 (20) Trustpilot: 3.5/5 · 10 HostAdvice: 5.0/5 · 10
Recurring praise
  • + Positive reviews repeatedly praise friendly and personal support, quick technical help, stable and fast servers, value for money and easy resource upgrades.
  • + Both platforms contain favorable comments about performance and support.
Recurring complaints
  • Negative Trustpilot reports cite delayed or unfulfilled provisioning, missing replies, English-language communication problems, a failed domain registration and disputes about what unlimited traffic means.
  • The evidence base is only 20 scored reviews, and author names and wording overlap across the two platforms, so the weighted score should not be treated as 20 independent customer experiences. HostAdvice also cautions that the brand lacks enough data for a robust review.

Sources